Elo Entuitive Touchmonitor User Guide 19" LCD Kiosk Touchmonitor 1947L Series Revision B P/N 008581 Elo TouchSystems, Inc. 1-800-ELOTOUCH www.elotouch.
Table of Contents Chapter 1 Introduction Remote OSD Buttons . . . . . . . . . . . . . . 22 OSD Menu Function . . . . . . . . . . . . . . 23 1 Precautions . . . . . . . . . . . . . . . . . . . . 1 About the Product . . . . . . . . . . . . . . . . . 1 Chapter 4 Chapter 2 Solutions to Common Problems . . . . . . . . 25 Installation and Setup Troubleshooting 3 Appendix A Unpacking Your Touchmonitor. . . . . . . . . . . 3 Product Overview . . . . . . . . . . . . . . . . . 4 Main Unit . . . . . . . .
Copyright © 2004 Elo TouchSystems Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo TouchSystems. Disclaimer The information in this document is subject to change without notice.
CHAPTER 1 INTRODUCTION CHAPTER 1 Congratulations on your purchase of an Elo TouchSystems Entuitive touchmonitor. Your new touchmonitor combines the reliable performance of Elo’s touch technology with the latest advances in LCD display design. This combination of features creates a natural flow of information between a user and your touchmonitor. Precautions Follow all warnings, precautions and maintenance as recommended in this user’s manual to maximize the life of your unit.
• Auto adjustment capability • High quality full screen re-scaling • Multilingual OSD menus in 11 languages: English, Spanish, German, French, Italian, Swedish, Finnish, Danish, Dutch, Portuguese, and Japanese • Serial or USB touch interface (USB requires Windows 98, 2000, Me and XP.
CHAPTER 2 INSTALLATION AND SETUP CHAPTER2 This chapter discusses how to install your LCD touchmonitor and how to install Elo TouchSystems driver software.
Product Overview Main Unit Rear View 2-4 Elo Entuitive Touchmonitor User Guide
Bottom View See Detail A touch serial/USB connector video analog connector video DVI-D connector remote OSD connector power button monitor power/ touch status LED indicators power connector Detail A Use only an AD-4515L power adapter with this product. Attaching the L-Brackets NOTE: You will need a screwdriver to attach the L-brackets. Your kiosk touchmonitor comes with two mounting brackets (L-brackets) included in the accessory kit.
Panel Cut Outs Mounting Options The following applies to all mounting options: 1 All drawing centers are the center of the viewable area. 2 LCD panel cutout dimensions in the horizontal mount option applies to the vertical mount option. 3 If the kiosk material is wood: 1 Ø4.5 holes through for M4 screws with nuts. 2 If there are no through holes then screws for wood Ø4. 4 If the kiosk material is sheet metal, use concealed head threaded studs M4 with nuts.
Horizontal Mount TOP HORIZONTAL MOUNT 2-7
Vertical Mount TOP VERTICAL MOUNT 2-8 Elo Entuitive Touchmonitor User Guide
Horizontal Side Mount HORIZONTAL SIDE MOUNT Vertical Side Mount VERTICAL SIDE MOUNT 2-9
Touch Interface Connection Your touchmonitor comes with one of the following touchscreen connector cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and XP systems only.) To set up this display, please refer to the following figures and procedures: Serial or USB Connection The following illustrations guide you step by step in connecting your touchmonitor using a serial cable connection.
STEP 1-Connecting the Video Cable Connections on underside Female 15-pin video connector Video cable Video port • Connect the 15-pin video cable (the ferrite bead end) or 24-pin DVI cable to the video port on your PC. • Connect the other end of the video cable to the video connector on your touchmonitor. • Secure the cable to your touchmonitor and PC by turning the screws on the connector clockwise.
STEP 2-Connecting the Serial/USB Touchscreen Cable Connections on underside Serial/USB touchscreen connector Serial touchscreen cable video cable • Connect the female end of the serial (RS-232) or USB cable to the touchscreen port on the back of your PC. • Connect the male end of the cable to the serial or USB touchscreen connector on your touchmonitor. • Secure the cable to your touchmonitor and PC by turning the screws on the connector. • Route the cable through the cable management clip.
Step 3-Connecting the OSD Remote Cable Connections on underside OSD Remote Port AUTO/SEL DOWN UP MENU Video cable Video port Ferrite bead • Connect the 6-pin remote OSD DIN cable to the black remote OSD port of the monitor.
STEP 4-Connecting the Power Cable Connections on underside Touch Status LED (IntelliTouch-Serial only) Power connector Power Status LED Video cable Brick power supply Power cable Depending on where you live, you will use either the European or US/Canadian power cable. • Connect the female end of the power cable to the power port on the touchmonitor. • Use only an AD-4515L power adapter with this product.
Optimizing the LCD Display To ensure the LCD display works well with your computer, configure the display mode of your graphic card to make it less than or equal to 1024 x 768 resolution, and make sure the timing of the display mode is compatible with the LCD display. Refer to Appendix A for more information about resolution. Compatible video modes for your touchmonitor are listed in Appendix C.
VESA Mounting Interface Your monitor has standard VESA mounting holes on the rear of the unit. The holes are spaced at 75mm and 100mm standard. The following companies provide VESA mounting devices compatible with your touchmonitor: 2-16 Ergotron 800-888-8458 651-681-7600 www.ergotron.com Innovative Office Products 800-524-2744 610-253-9554 www.innov-office-prod.com GCX 800-228-2555 707-773-1100 www.gcx.com MRI 800-688-2414 www.mediarecovery.
Installing the Driver Software Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CD-ROM for the following operating systems: • Windows XP • Windows 2000 • Windows Me • Windows 98 • Windows 95 • Windows NT 4.0 Additional drivers and driver information for other operating systems (including MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are available on the Elo TouchSystems web site at www.elotouch.com.
Installing the Serial Touch Driver Installing the Serial Touch Driver for Windows XP, Windows 2000, Me, 95/98 and NT 4.0 NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the driver. 1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. 2 If the AutoStart feature for your CD-ROM drive is active, the system automatically detects the CD and starts the setup program. 3 Follow the directions on the screen to complete the driver setup for your version of Windows.
Installing the Serial Touch Driver for MS-DOS and Windows 3.1 You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to continue using your mouse along with your touchmonitor in DOS. To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below: 1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. 2 From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your CD-ROM drive may be mapped to a different drive letter).
Installing the USB Touch Driver Installing the USB Touch Driver for Windows XP, Windows 2000, Me and 98 1 Insert the Elo CD-ROM in your computer’s CD-ROM drive. If Windows 98, Windows Me or Windows 2000 starts the Add New Hardware Wizard: 2 Choose Next. Select “Search for the best driver for your device (Recommended)” and choose Next. 3 When a list of search locations is displayed, place a checkmark on “Specify a location” and use Browse to select the \EloUSB directory on the Elo CD-ROM. 4 Choose Next.
CHAPTER 3 OPERATION CHAPTER3 About Touchmonitor Adjustments Your touchmonitor will unlikely require adjustment. Variations in video output and application may require adjustments to your touchmonitor to optimize the quality of the display. For best performance, your touchmonitor should be operating in native resolution, that is 1280 x 1024 at 60-75 Hz. Use the Display control panel in Windows to choose 1280 x 1024 resolution. Operating in other resolutions will degrade video performance.
Remote OSD Buttons AUTO/SEL DOWN UP MENU AUTO/SEL DOWN UP MENU 4 3 2 Control 1 2 3 4 5 3-22 MENU 5 1 Menu Up Brightness/ Plus/Clockwise Down Volume/Down Toggle AUTO/SEL Enter Select item Function Display/Exits the OSD menus. 1. Adjust brightness of the OSD. 2. Increase value of adjustment items 3. Select item clockwise. 1. Decreases the value of the adjustment items 2. Select item counter-clockwise. 1. Select- To select the adjustment items from the OSD menus. 2.
OSD Menu Function 1280 x 1024 H: 64.0 ETC Function Symbol V: 60.0 ?? Process Brightness Controls the picture brightness. Contrast Controls the picture contrast. Color Control In this menu you can select one of the default color temperatures (5500˚K, 6500˚K, 9300˚K). Press the OSD button Up or Down or set color values, individually using the "USER" option. To define the color values individually, select the "USER" option.
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CHAPTER 4 TROUBLESHOOTING CHAPTER4 If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center. Solutions to Common Problems Problem Suggestion(s) No image appears on screen. Check that all the I/O and power connectors are properly connected as described in Chapter 2. Make sure the pins of the connectors are not crooked or broken.
4-26 Image has vertical flickering line bars. Use “PHASE” to make an adjustment. Check and reconfigure the display mode of the vertical refresh rate of your graphic card to make it compatible with the LCD display. Image is unstable and flickering Use “CLOCK” to make an adjustment. Image is scrolling Make sure the VGA signal cable (or adapter) is well connected. Check and reconfigure the display mode of the vertical refresh rate of your graphic card to make it compatible with the LCD display.
APPENDIX A NATIVE RESOLUTION CHAPTER4 The native resolution of a monitor is the resolution level at which the LCD panel is designed to perform best. For the Elo LCD touchmonitor, the native resolution is 1280 x 1024 for the SXGA-19 inch size. In almost all cases, screen images look best when viewed at their native resolution. You can lower the resolution setting of a monitor but not increase it.
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by 600 pixels vertically. Input video is also represented by the same terms. XGA input video has a format of 1024 pixels horizontally by 768 pixels vertically. When the input pixels contained in the video input format match the native resolution of the panel, there is a one to one correspondence of mapping of input video pixels to LCD pixels.
APPENDIX B TOUCHMONITOR SAFETY CHAPTER 4 This manual contains information that is important for the proper setup and maintenance of your touchmonitor. Before setting up and powering on your new touchmonitor, read through this manual, especially Chapter 2 (Installation), and Chapter 3 (Operation). 1 To reduce the risk of electric shock, follow all safety notices and never open the touchmonitor case.
Care and Handling of Your Touchmonitor The following tips will help keep your Elo Entuitive touchmonitor functioning at the optimal level. • To avoid risk of electric shock, do not disassemble the brick supply or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning. • Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinner or benzene, abrasive cleaners or compressed air.
APPENDIX C TECHNICAL SPECIFICATIONS CHAPTER4 Compatible Video Modes Your Elo Entuitive touchmonitor is compatible with the following standard video modes: Mode Resolution H. Frequency (kHz) V.
19" LCD Touchmonitor (ET1947L-XXWC-1) Specifications Display Type 19.0" diagonal Active matrix, TFT LCD Useful Screen Area Horizontal: 14.8" (376mm) Vertical: 11.9" (301mm) Monitor Dimensions Width: 17.1" (434mm) Height: 14.2" (361mm) Depth: 2.16" (54.
Humidity Weight Touch Interface Operating: 20-80% Storage: 5-95% non condensing Actual: 20 lb. (9.1 kg) Shipping: 29 lb. (13.2 kg) Serial, USB Surface Treatment Anti-glare Agency Approvals UL/cUL, FCC, IC, CE, TÜV-GS, VCCI, C-Tick Other Features 100 or 75 mm VESA mounting Rear mount through bezel or with brackets; panel mount option User controls: • Remote (1.
Environmental Chemical Resistance Electrostatic Protection (per EN 61 000-4-2, 1995) C-34 The active area of the touchscreen is resistant to all chemicals that do not affect glass, such as: Acetone Toluene Methyl ethyl ketone Isopropyl alcohol Methyl alcohol Ethyl acetate Ammonia-based glass cleaners Gasoline Kerosene Vinegar Meets Level 4 (15 kV air/8 kV contact discharges).
AccuTouch Touchmonitor Specifications Mechanical Construction Positional Accuracy Touchpoint Density Touch Activation Force Surface Durability Expected Life Performance Top: Polyester with outside hard-surface coating with clear or antiglare finish. Inside: Transparent conductive coating. Bottom: Glass substrate with uniform resistive coating. Top and bottom layers separated by Elo-patented separator dots. Standard deviation of error is less than 0.080 in. (2.03 mm). This equates to less than ±1%.
19" LCD Touchmonitor (ET1947L-XXWA-1) Dimensions Front Dimensions . 1.6 Detail Centering Lip Scale 2.000 See Detail Centering Lip 434.1 308.6 360.6 301 (viewable area) 376 (viewable area) 54.7 *Noted dimensions are for non-touch, AccuTouch, and IntelliTouch only. For SecureTouch add 4mm to dimensions.
Rear Dimensions 100 75 8X Threaded M4 x 0.7 7mm deep 135.3 147.8 75 100 383.
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REGULATORY INFORMATION CHAPTER4 I. Electrical Safety Information: A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed. B) There are no operator serviceable parts inside this equipment.
This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards: This equipment has been tested to the requirements for the CE Mark as required by EMC Directive 89/336/EEC indicated in European Standard EN 55 022 Class B and the Low Voltage Directive 73/23/EEC as indicated in European Standard EN 60 950.
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WARRANTY CHAPTER4 Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. The warranty for the touchmonitors and components of the product is 3 years. Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from time to time make changes in the components delivered as Products or components.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH HEREIN.
INDEX Numerics H 19" LCD Touchmonitor (ET1947L-XXWA-1) Dimensions, 36 19" LCD Touchmonitor (ET1947L-XXWC-1) Specifications, 32 Haze, AccuTouch, 35 Horizontal Mount, 7 Horizontal Side Mount, 9 Humidity, 33 A I About the Product, 1 About Touchmonitor Adjustments, 21 AccuTouch Touchmonitor Specifications, 35 Agency Approvals, 33 Attaching the L-Brackets, 5 Image problem, 25 Image, scrolling, 26 Image, unstable, 26 Image, vertical flickering, 26 Input Frequency, 32 Input Video Format, 32 Input Video Sign
Optical, IntelliTouch, 33 Optimal (native) Resolution, 32 Optimizing the LCD Display, 15 OSD Menu Function, 23 Other Features, 33 Other supported resolutions, 32 Out of Range display, 25 P Panel Cut Outs, 6 Positional Accuracy, AccuTouch, 35 Positional Accuracy, IntelliTouch, 33 Power Dissipation, 32 Power Supply, 32 Power Switch, 22 Precautions, 1 Product Overview, 4 R Rear Dimensions, 37 Rear View, 4 Regulatory Information, 39 Remote OSD Buttons, 22 Response Time, 32 S Sealing, IntelliTouch, 33 Serial