User guide

User Manual ET0702L
12
Section 5: Technical Support
If you are experiencing trouble with your touch monitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Worldwide technical support phone numbers
are available on the last page of this user manual.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touch monitor does not respond when
turning on the system.
Check that the all the USB cables are plugged in correctly.
Check that the DisplayLink driver is installed
correctly.
Monitor display is blank.
The monitor or computer module may be in SLEEP mode. Press any key / move
the mouse / touch the Touchscreen to see if the image reappears. Adjust your
computer’s resolution/timing mode to be within the allowable timing ranges
specified for your touch monitor (see website for specifications), Check
DisplayLink driver is installed on the PC, if none of the above steps worked, restart
the PC.
Touch functionality doesn’t work.
Make sure the USB cables are plugged in correctly.
Verify your PC has the latest Elo drivers installed
(on Windows XP)