User guide

User Manual – 2D Barcode
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UM600184 Rev. A, page 11 of 26
Section 3: Technical Support and Maintenance
Information and guidance on how to use and operate your Elo PayPoint Register are available in this User Manual.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The Elo PayPoint Register does not
respond when turning on the system.
Check that the power cable is properly connected to both
the register and the wall. Power button LED will be red
when register is properly connected to the wall.
OR
Unplug the power cable, re-plug after five seconds, and
press the power button to turn on the system.
OR
In the case that the power button LED displays solid white
light, which suggests that the system is on, there may be
an issue with the display or LCD backlight. Please contact
Elo Customer Service.
Blank screen
If the power button LED is blinking, the register may be in
SLEEP mode. Press the power button to bring the unit our
of SLEEP mode.