USER MANUAL Elo Touch Solutions PayPoint® Plus for Windows
Copyright © 2019 Elo Touch Solutions, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc. Disclaimer The information in this document is subject to change without notice.
Table of Contents Section 1: Introduction ............................................................................................................................................................................................................................... 4 Section 2: Unpacking and Operation .........................................................................................................................................................................................................
Section 1: Introduction Product Description The Elo PayPoint Plus register is an all-in-one Wintel based cash register that comes equipped with built-in receipt printer, magnetic stripe reader, barcode reader, and cash drawer. In addition to its built-in peripherals, the system has USB, Serial, and HDMI ports that allow for connectivity of external devices.
Section 2: Unpacking and Operation Box Contents Verify that the box contains: • PayPoint Plus for Windows • Quick Install Guide • Power Cable • 1x receipt paper roll • 2x cash drawer keys • 1x RJ45 to DB9 Serial Cable User Manual – PayPoint Plus for Windows UM600523 Rev B, page 5 of 45
Elo PayPoint Plus Layout 2 A 5 1 3 4 12 11 10 9 8 7 6 B User Manual – PayPoint Plus for Windows UM600523 Rev B, page 6 of 45
A.
B. PayPoint Plus Base 7 USB Port 16 AC power Input 8 Cash Drawer 17 Micro HDMI Port 9 Cash Drawer Lock 18 12V USB Port 10 Receipt Printer 19 USB Ports 11 Cash Drawer Media Slot 20 Ethernet Port 12 Printer Head Release Lever 21 RJ12 Cash Drawer Port 13 Power Button 22 2x RJ45 Serial Ports 14 Printer Feed Button 15 Printer Power Button 1. Magnetic Stripe Reader (MSR) The register has a built in encryptable magnetic stripe reader.
6. Speaker The register has a built-in speaker on the back of the display head. 7. USB Port (USB 2.0) This USB port can be used to connect other point of sale peripheral devices. 8. Cash Drawer The register is equipped with a cash drawer for storing cash, coins, and checks. 9. Cash Drawer Lock Use the key that comes with the Elo PayPoint Plus register to lock / unlock the cash register. When cash drawer is locked, cash drawer will not open even when it is commanded to.
15. Printer Power Button Press the printer power button to power off (and to turn back on) the PayPoint Plus printer. Printer will print printer diagnostics information when printer power button is pressed and held during printer bootup / power on. 16. AC Power In The PayPoint Plus has a built-in power supply. Plug in the AC power cable provided. The unit can be powered by 110V-240V output 17. Micro HDMI Port The PayPoint Plus has a built-in micro HDMI port to support Elo Monitors for customer displays.
Register Display Head The Elo PayPoint Plus register display head can be flipped to allow customers to complete purchase transactions by self-swiping payment cards, and to authorize transactions by signing directly onto the touchscreen. Figure 3.
Power Press the register power button to turn the Elo PayPoint Plus register on. In the event that the register freezes and does not respond, press and hold the power button until the register turns off. If the register does not turn off via the power button, the register will need to be powered down by unplugging the power cord from the wall.
Creating the Recovering Flash Drive All Windows 10 touch computers come with the built-in Elo Restore Utility on the Windows Desktop. The utility is able to create a recovery flash drive based on the operating system you purchased. Please create your recovery flash drive immediately. In the event the HDD/SSD recovery partition is accidentally deleted or becomes inaccessible, you will need to use the recovery flash drive to recover your system.
4. After the flash drive is inserted, you shall see a window as shown below. Click “Format Drive” to continue the process. PLEASE NOTE THAT ALL DATA WILL BE LOST DURING THIS PROCESS. 5. Click “Create Restore Media” to proceed. This step will take 10-20 minutes depending on your system configurations and flash drive performance.
6. Once the message shows "Creation Restore Media success...", please remove the flash drive and click "Exit" to exit the program. 7. In case the system is crashed and you have to use the recovery flash drive, reboot the system and press F11 several times to enter DeviceBoot Menu. Then, choose “boot from flash drive”. 8. When the following UI is presented, click “Install Recovery Solution” button.
9. Follow the on-screen instructions to complete the installation process and then exit the program. Note: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software. Note: The end user must adhere to Microsoft's Licensing Agreement.
Recovering the Operating System If for any reason the touch computer's operating system needs to be recovered to FACTORY SETTINGS, you can recover your system by following the procedures below. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS. Please be sure to completely backup all of your data, settings, and customer-installed software before proceeding. 1. Power off your system completely. 2. Power on your system. 3.
4. The following User Interface (UI) will be presented. 5. Select Restore OS. The system will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function.
6. The following process will reformat the primary hard drive. Please back up your data before performing the recovery process. 7. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system. NOTE: All data is deleted during the recovery process. The user must back up files when necessary. Elo Touch Solutions does not accept liability for lost data or software.
Duty Usage Cycle 12 hours on per 24 hours This will promote power savings, extend life of the display and trouble-free operation throughout the life of the register.
Section 3: Receipt Printer Printer Paper The register receipt printer operates using heat, and not with ink. Printer paper compatible with the Elo PayPoint Plus receipt printer are as follows: Type: Thermal Paper Paper width: 80 mm (58 mm with paper roll guide installed) Printing width: 72mm (50.8mm with paper roll guide installed) Roll Diameter (maximum): 80 mm Thickness: 0.053 – 0.085 mm To change the paper for the Elo PayPoint Plus register receipt printer: 1.
Installing Paper Roll Guide To operate printer with a 58 mm width receipt paper roll, install paper roll guide as follows: 1. Insert the paper roll guide along the groove of the body Note: Securely insert into the groove marked with “∆ 58” 2. Secure the paper roll guide by pressing on it until it clicks in place.
Cleaning and Care of Printer The following tips will help maintain optimal performance of your Elo PayPoint Plus register receipt printer: • Do not pull any paper that is ejected from the printer. • Do not touch the printer roller or thermal head surface with bare hands. In the case of contact between printer roller or thermal head and hands, clean the roller and/or thermal head surface with alcohol, as specified in the latter parts of this section herein.
Paper holder and its surrounding area: It is recommendable to clean the paper holder and its surrounding area once every 6 months. To do so: Use a Nylon brush (or equivalent) to brush off any paper dust or other residues that may have accumulated. Thermal head It is recommendable to clean the printer thermal head once every 6 months. To do so: Moist cotton swab (or soft cloth) with alcohol (ethanol, methanol, or isopropyl alcohol).
Clearing Paper Jam In case of paper jam, open the paper jam printer door (highlighted in light gray outline below) to clear paper jam. Open paper jam printer door by exerting upward pressure on side rib (highlighted by blue arrow below). If unable to unlatch door using finger force, use an apparatus (e.g. coin) to gently exert an upward lever force to the side latch. After removing the paper jam door, rotate the knob to clear the paper jam. Once the paper jam is cleared, replace the paper jam door.
Section 4: Barcode Scanner Out-of-Box Settings Out of the box the default settings of the barcode reader are as follows: • USB VCP (Virtual COM Port) • Presentation Mode o Illumination always on • Most common barcodes enabled • Beep on successful scan This section covers procedures to set barcode settings and configurations. Note: Not all available configurations are covered herein. For complete list, refer to N3680 User Guide from www.honeywellaidc.com.
Reader Interface VCP Mode (Virtual COM Port): This is the default setting for the scanner out of the box.
Illumination Settings The above setting is the default for the scanner. The white illumination light will be on at all times. Scanning the above barcode will disable the white illumination light when the scanner is not in use. Trigger Mode Settings Out of the box the default of the scanner will be presentation mode (always on). The reader will be scanning for barcodes at all times. Manual Trigger mode: Scanning the above barcode will enable manual trigger mode.
Audio Settings Out of the box the scanner will be configured to beep on each successful scan of a barcode. This beep can be enabled or disabled based on your preference. Beep Disable: Scanning the above barcode will disable the beeper when a barcode is successfully scanned. Beep Enable: Scanning the above barcode will enable the beeper when a barcode is successfully scanned.
Keyboard Country Settings Out of the box the scanner will be configured as US English keyboard US Keyboard (by default): Belgium Keyboard: Canada (French): Czech Republic: France (French): User Manual – PayPoint Plus for Windows UM600523 Rev B, page 30 of 45
Italy: Japan: United Kingdom: User Manual – PayPoint Plus for Windows UM600523 Rev B, page 31 of 45
Additional Configurations Mobile Phone Optimization Out of the box the scanner will be optimized to read printed barcodes. If the primary application for your scanner will be reading barcodes from mobile devices, the reader can be configured for this purpose. Reread Delay If your application requires sometimes rereading of the same barcode, your scanner can be adjusted to allow this. The reader is configured to have a delay between each read of the same barcode to prevent multiple scans of the same item.
Section 5: Technical Support and Maintenance Solutions to Common Problems Problem Suggested Troubleshooting The Elo PayPoint Plus register does not respond when turning on the system. Check that the power cable is properly connected to both the register and the wall. Power button LED will be red when register is properly connected to the wall. OR - Unplug the power cable, re-plug after five seconds, and press the power button to turn on the system.
Technical Assistance Technical Specifications visit www.elotouch.com/products for technical specifications for this device Support visit www.elotouch.com/support for technical support Refer to last page for worldwide technical support phone numbers.
Elo PayPoint Plus Register Care and Handling The following tips will help maintain optimal performance of your Elo PayPoint Plus register: • Disconnect the power cable before cleaning. • To clean the unit (except for touch screen), use a soft cotton or microfiber cloth lightly dampened with a mild detergent. • It is important that your unit remains dry. Do not get liquids on or inside the unit.
Section 6: Regulatory Information Electrical Safety Information Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed. There are no operator serviceable parts inside this equipment.
Notice to Users in Canada for IC compliance: This equipment complies with the Class A limits for radio noise emissions from digital apparatus as established by the Radio Interference Regulations of Industrial Canada. CAN ICES3(A)/NMB3(A) This device complies with Industry Canada’s license-exempt RSSs.
2. If this equipment appears to cause interference with radio or television reception, or any other device: a. Verify as an emission source by turning the equipment off and on. If you determine that this equipment is causing the interference, try to correct the interference by using one or more of the following measures: i. Move the digital device away from the affected receiver. ii. Reposition (turn) the digital device with respect to the affected receiver. iii.
Radio Equipment Directive Elo hereby declares that the radio equipment type, Elo PayPoint Plus, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration of Conformity is available at the following internet address: www.elotouch.com This device is designed and intended for indoor use only. Operation frequency and radio-frequency power are listed as below: o o WLAN 802.
Agency Certifications The following certifications and marks have been issued or declared for this peripheral: • US FCC • Canada IC • EU CE • US and Canada UL/cUL • International CB • Japan VCCI • China CCC • China SRRC • Australia RCM User Manual – PayPoint Plus for Windows UM600523 Rev B, page 40 of 45
中国 RoHS (China RoHS) 根据中国法律《电器电子产品有害物质限制使用管理办法》，以下部分列出了产品 中可能包含的有害物质的名称和含量。 中国电子电气产品环境信息 有害物质 触控一体机 电缆组件 玻璃外罩 液晶面板 金属框架 塑胶盖 印制线路板 铅 (Pb) X X X X O X 汞 (Hg) O O O O O O 镉 (Cd) O O O O O O 六价铬 (Cr(VI)) O O O O O O 多溴联 苯 (PBB) O O O O O O 多溴二苯 醚 (PBDE) O O O O O O 本表格依据 SJ/T 11364 的规定编制. O: 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定 的限量要求以下. X: 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规定的限量要求.
Power Specifications Electrical Ratings Input Voltage 100 - 240VAC Input Current 2.5A Operating Conditions Temperature 0°C - 35°C Humidity 20% to 80% (non-condensing) Altitude 0 to +10000 ft (3048m) Storage Conditions Temperature -30°C - 60°C Humidity 5% to 95% (38.7°C max wet bulb temperature) Altitude 0 to +35000 ft (10668m) Waste Electrical & Electronic Equipment Directive (WEEE) This product should not be disposed of with household waste.
User Manual – PayPoint Plus for Windows UM600523 Rev B, page 43 of 45
Section 7: Warranty Information For warranty information, go to http://support.elotouch.
www.elotouch.com Visit our website for the latest • Product Information • Specifications • Upcoming Events • Press Releases • Software Drivers To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you. North America Tel +1 408 597 8000 Fax +1 408 597 8001 elosales.na@elotouch.com Europe Tel +32 (0)16 70 45 00 Fax +32 (0)16 70 45 49 elosales@elotouch.
