User guide

User Manual
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IDS Computer Module
UM600
2
2
9
Rev. A, page
25
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37
Section 4: Technical Support
If you are experiencing trouble with your Computer Module, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The Computer Module does not turn on
when the power button is pressed.
Disconnect the AC power cable and verify that the Computer Module is properly installed
Reconnect the AC power cable and turn on the system
Monitor display is dim
Use the OSD to increase the brightness Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or Computer Module may be in SLEEP mode
Press any key / move the mouse / touch the touchscreen to see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an “Out of Range” message
Adjust your computer’s resolution/timing mode to be within the allowable timing ranges specified for your touchmonitor (see
website for specifications)
Touch functionality doesn’t work
Verify that your Computer Module has the latest drivers installed
Perform the calibration routine provided with the latest Elo drivers