User guide

User Manual – Elo Computer Module
UM600337 Rev. A, page 18 of 31
Section 4: Technical Support
If you are experiencing trouble with your Computer Module, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The Computer Module does not turn on
when the power button is pressed.
Disconnect the AC power cable and verify that the Computer Module is properly installed
Reconnect the AC power cable and turn on the system
Audio cannot be heard on external devices
Ensure that the proper source is selected on the monitor OSD.
Confirm that the correct audio output port is selected on the Windows OS.