Desktop PC User’s Guide
Contents 1 Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 eMachines Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv www.eMachines.
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1: Getting Help Thank you for purchasing our computer! You have made an excellent decision choosing eMachines. We are sure that you will be pleased with the outstanding quality, reliability, and performance of your new computer. Each and every eMachines computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible.
eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, and information about your computer. Visit the eMachines Customer Care Web site at emachines.com/support/. Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support.
Chapter 1: Getting Help Searching for a topic To search for a topic in Help and Support, type a word or phrase (keyword) in the Search box located at the top of any Help and Support screen, then click the arrow button. For each search, you receive the following search result types: ■ Suggested Topics - These topics are located in Help and Support and are relevant to your search topic.
Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a Help menu or by clicking a Help button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.eMachines.
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.
Chapter 2 Checking Out Your eMachines Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 7
Chapter 2: Checking Out Your eMachines Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below.
Desktop PC Front Component DVD/CD drive Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 33. Diskette drive (optional) Insert a standard 3.5-inch diskette into the optional diskette drive.
Chapter 2: Checking Out Your eMachines Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below.
Desktop PC Back Component Voltage switch Icon Description Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States.
Chapter 2: Checking Out Your eMachines Computer Component 12 Icon Description IEEE 1394 ports (optional) Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as a digital camcorder) into one of these 6-pin IEEE 1394 ports. For more information, see “Installing a printer, scanner, or other peripheral device” on page 28. Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack.
Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only. Label information varies by model, features ordered, and location. eMachines model and serial number The label on the front of your computer case contains information that identifies your computer model and serial number. eMachines Customer Care will need this information if you call for assistance.
Chapter 2: Checking Out Your eMachines Computer 14 www.eMachines.
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices 15
Chapter 3: Getting Started Working safely Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain. Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Working safely ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type.
Chapter 3: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. Warning High voltages can enter your computer through both the power cord and the modem connection.
Starting your computer To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Voltage selection switch Starting your computer To start your computer: 1 2 3 Connect the cables to your computer. See the setup poster. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Turn on your computer.
Chapter 3: Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer, it may enter a power-saving mode called Standby. While in Standby, the power indicator flashes. If your computer is in Standby mode, move the mouse or press the power button to “wake” it up. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized.
Restarting (rebooting) your computer Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: 1 2 3 4 5 Press CTRL+ALT+DEL. The Task Manager window opens.
Chapter 3: Getting Started Using the keyboard Enhanced keyboard Editing buttons Function keys Audio playback buttons Windows keys Internet buttons Application key Navigation keys Indicators Directional keys Numeric keypad Standard keyboard Function keys Indicators Windows keys 22 Application key www.eMachines.
Using the keyboard Keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Feature Icon Description Editing buttons Use these buttons to copy, cut, and paste. Function keys Start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. 24 www.
Using the mouse To... Do this... Move the pointer on the computer display Move the mouse around on the mouse pad. If you run out of space on your mouse pad and need to move the pointer farther, pick up the mouse, set it down in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button once. This action is called clicking.
Chapter 3: Getting Started Connecting the modem Your computer has a built-in 56K modem that you can use to connect to a standard telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 26 1 Insert one end of the modem cable into the modem jack computer. 2 Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines.
Connecting to a wired Ethernet network Connecting to a wired Ethernet network Your computer has a network jack that you can use to connect to a 10/100 wired Ethernet network. Important Your computer is equipped with a built-in Ethernet port. To connect to a wired Ethernet network: 1 Insert one end of the network cable into the network jack computer. 2 Insert the other end of the network cable into a network jack.
Chapter 3: Getting Started Installing a printer, scanner, or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire® or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer.
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 29
Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Diskette slot Drive activity light Eject button To use a diskette: 30 1 2 Insert the diskette into the diskette drive with the label facing up. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button.
Using the memory card reader Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular phone.
Chapter 4: Using Drives and Ports Inserting a memory card Caution To avoid memory card damage or errors while using a media card, insert only one media card in a slot at a time. To use a memory card: 1 2 Insert the memory card into the memory card slot as indicated in the previous table. To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name.
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data.
Chapter 4: Using Drives and Ports Inserting a CD or DVD Activity indicator (location varies) Important Manual eject hole (location varies) Eject button Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 2 Press the eject button on the CD or DVD drive. Place the disc in the tray with the label facing up. Important 3 34 When you place a single-sided disc in the tray, make sure that the label side is facing up.
Using the CD or DVD drive Playing a CD Use the music program or Windows Media Player on your computer to: ■ Play music CDs ■ Create MP3 music files from your music CDs ■ Edit music track information ■ Use your music files to build a music library ■ Listen to Internet Radio Playing a DVD A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.
Chapter 4: Using Drives and Ports 36 www.eMachines.
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 37
Chapter 5: Maintaining Your Computer Caring for your computer To extend the life of your computer: ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase data on both diskettes and hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer.
Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date. Protect your computer from a virus by: ■ Registering and subscribing to Norton AntiVirus.
Chapter 5: Maintaining Your Computer 2 Click Scan for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. To remove a virus: 1 2 3 40 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. Turn off your computer and leave it off for at least 30 seconds. Turn on your computer and rescan for the virus. www.eMachines.
Cleaning your computer To update Norton AntiVirus: Tips & Tricks 1 2 You received a free, limited-time subscription to the Norton AntiVirus service when you purchased your computer. To update Norton AntiVirus after the free subscription period, you must extend your subscription. Make sure that you are connected to the Internet. Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton AntiVirus. The LiveUpdate wizard opens.
Chapter 5: Maintaining Your Computer Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your computer.
Cleaning your computer To clean your trackball mouse: 1 2 Turn the mouse upside down. 3 4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove the retaining ring and mouse ball. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. www.eMachines.
Chapter 5: Maintaining Your Computer Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Restoring your system All programs that were preinstalled on your computer are available on the backup restore discs that you created with the recovery media program, on the hard drive, or on restore discs that were included with your computer.
Preventing static electricity discharge Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Warning Caution To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. ESD can permanently damage electrostatic discharge-sensitive components in your computer.
Chapter 5: Maintaining Your Computer Opening the case Your computer case provides easy access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Removing the side panel To remove the side panel: 46 1 2 Follow the instructions in “First steps” on page 56. 3 4 Press the power button to drain any residual power from your computer.
Opening the case Removing the front bezel To remove the front bezel: ■ Position the computer where you can grasp the top front edge of the bezel, then pull the bezel away from the case. Continue to loosen the bezel until you can remove it from the front of the case. Caution There are cables connected to the back of the bezel. When the bezel is loose from the case: Carefully set the bezel to the side of the case with the cables attached.
Chapter 5: Maintaining Your Computer Closing the case Replacing the side panel To replace the side panel: 48 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the side panel, then slide the side panel toward the front of the computer to secure it into place. 3 4 Replace the side panel thumbscrews. Reconnect the cables and power cord. www.eMachines.
Closing the case Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place. www.eMachines.
Chapter 5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in “Removing the side panel” on page 46. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
Installing memory 4 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank. 5 Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank.
Chapter 5: Maintaining Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Danger of explosion if battery is incorrectly replaced. Warning Replace only with the same or equivalent type recommended by the manufacturer.
Replacing the system battery 9 Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 10 Replace the side panel by following the instructions in “Replacing the side panel” on page 48. 11 12 13 14 15 Reconnect all external cables and the power cord. Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step 3.
Chapter 5: Maintaining Your Computer 54 www.eMachines.
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected. ■ Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “First steps” on page 56.
Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See “Sound” on page 72. Battery See “Power” on page 70. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc.
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 21. ■ Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 21.
Troubleshooting Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message “disk is full or write-protected” ■ Make sure that the write-protection tab on the upper-right corner of the diskette is down (unprotected). ■ Delete unnecessary files on the diskette and try again.
Chapter 6: Troubleshooting You see a “Non-system disk” or “Disk error” error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously ■ Remove the diskette from the drive. If the light stays on, try restarting your computer. DVD drives See “CD or DVD drives” on page 57.
Troubleshooting Hard drive You see an “Insufficient disk space” error message ■ ■ Delete unnecessary files from the hard drive using Disk Cleanup. Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. All deleted files will be lost when you empty the Recycle Bin. Caution ■ Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.
Chapter 6: Troubleshooting Internet See also “Modem (dial-up)” on page 64. You cannot connect to the Internet ■ If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 10 to make sure that the connections have been made correctly. - OR If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack.
Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. ■ Remove all extension cables and switch boxes.
Chapter 6: Troubleshooting Memory You see a “Memory error” message ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a “Not enough memory” error message ■ Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow.
Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 4 Click the location from which you are dialing, then click Edit. Make sure that all settings are correct. Help and Support For more information about dialing properties, click Start, then click Help and Support.
Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under “Internet” on page 62 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.
Troubleshooting 4 5 Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box. Help and Support For more information about changing the screen resolution, click Start, then click Help and Support. Type the keyword screen resolution in the Search box , then click the arrow. The computer is running but there is no picture ■ Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the power LED should be lit.
Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least a half hour, then restart your computer. ■ Change the display settings. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation.
Chapter 6: Troubleshooting Networks You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password.
Troubleshooting ■ Check the cable for bent or broken pins. ■ If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: ■ 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.
Chapter 6: Troubleshooting ■ Wait until files have been printed before sending additional files to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.
Telephone support Telephone support Before calling eMachines Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.
Chapter 6: Troubleshooting Telephone numbers You can contact eMachines to get answers to your questions: Resource Service description How to reach eMachines Customer Care Talk to a eMachines Customer Care representative about a non-tutorial technical support question. (See “Before calling eMachines Customer Care” on page 73 before calling) eMachines Customer Care telephone numbers vary by country or region. See the label on the front of your computer.
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 75
Appendix A: Important safety information Your eMachines system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your eMachines system.
Warning Do not use eMachines products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Appendix A: Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company. A telephone line cord with a modular plug is required for use with this device.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together.
Appendix A: Power lines Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.
Notices Copyright © 2004 Gateway, Inc. All Rights Reserved 14303 Gateway Place Poway, CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.
Appendix A: 82 www.eMachines.
Index A AC power connector 11 accessories safety precautions 76 activity indicators See indicators application key 23 arrow keys 23 audio audio in jack 11 headphone jack 11 line in jack 11 line out jack 11 microphone jack 9, 11 muting 21 audio CD See CD audio in jack 11 audio playback buttons 23 B battery replacing 52 bezel removing 47 replacing 49 broadband connection 27 connecting 12 buttons See keys and buttons C cable modem 27 connecting 12 Caps Lock indicator 23 cards inserting memory card 32 install
digital video camera 9, 12, 28 Ethernet 12, 27 external audio 11 external speakers 11 Firewire 9, 12, 28 headphone 11 i.
Ethernet connecting 27 jack 27 Ethernet jack 12 external audio jack 11 F faxes troubleshooting 66 files opening 25 troubleshooting 60 finding Help and Support topics 4 Firewire port 9, 12, 28 folders opening 25 front bezel removing 49 replacing 49 function keys 23 H hard drive indicator 9 troubleshooting 61 headphone jack 9, 11 help online 5 using 3 Help and Support 3 searching 4 starting 3 Hibernate mode 9 I i.
serial number 9, 13 system identification 9 LCD panel cleaning 42 troubleshooting 60, 68 lights See indicators line in jack 11 line out jack 11 M maintenance cleaning case 41 cleaning component exteriors 41 cleaning computer display 42 cleaning computer screen 42 cleaning keyboard 42 cleaning mouse 42 protecting from viruses 39 memory adding 50 installing 50 replacing 50 troubleshooting 64 memory card reader locating drive 9 memory card types supported 31 using 31 microphone jack 9, 11 Microsoft Certificat
password 70 PDA memory cards 31 peripheral devices 28 playing audio CD 35 DVD 35 Plug and Play devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 18 Standby/Resume 9 troubleshooting 70 turning off computer 20 turning on computer 19 power button 9 printer default 70 installing 28 parallel port 11 troubleshooting 70 USB port 9, 11 programs closing unresponsive 21 opening 25 PS/2 port keyboard 1
muting 21 speaker jack 11 Standby mode 9 starting computer 9, 19 programs 25 static electricity 45 surge protector 18 system battery replacing 52 system identification label 9, 13 screen 60, 68 screen area 68 screen resolution 68 technical support 73 telephone support 73 Web site connection speed 62 turning off computer 9, 20, 21 turning on computer 9, 19 tutoring fee-based 74 T uninterruptible power supply (UPS) 18 updating Norton AntiVirus 39 Windows 38 UPS 18 USB port 9, 11, 28 technical support Tech
MAN EM NG3 DT USR GDE R0 08/04
