Product Warranty

Limited Warranty
The Ematic brands and its products are owned and operated by Shaghal, Ltd (“Ematic” or
the “Company”). This is a limited warranty for the product purchased and contained in this
package (the “Product”) to you, as the original retail purchaser of the Product (“you”).
For Ematic to honor this limited warranty, you must present a valid, proof of purchase
(i.e., a receipt) of the Product.
This warranty is void if Company deems, in its discretion, that the Product may have been
damaged through modification, improper use, end user negligence, water damage, or
tampering of the bar code of the Product unit. This warranty is a limited warranty for
repair/replacement of product, subject to the conditions set forth herein.
EMATIC IS NOT LIABLE FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR
PUNITIVE DAMAGES AND COMPANY’S TOTAL LIABILITY HEREUNDER SHALL NOT
EXCEED AN AMOUNT GREATER THAN THE RETAIL PURCHASE PRICE OF THE
PRODUCT.
Subject to the applicable provisions set forth herein, with regard to this limited warranty,
you are responsible for all costs in connection with the shipping and handling of the
Product to Ematic, and Ematic is likewise responsible for all shipping and handling of the
Product back to you. Ematic bears no risk of loss of the Product in connection with the
transportation and shipment of the Product in any way relating to this limited warranty.
90 DAYS Parts & Labor
Limited Manufacturers Warranty - Ematic warrants to you as the original retail purchaser
of the Product, that should the Product have any defect, under normal conditions, such
defect(s) will be repaired or replaced with new or reconditioned product (at the
Company’s option) without charge, if submitted to Ematic within a period of 90 days from
the date of purchase of Product. This warranty only covers manufacturer defects and the
Product must be returned to Company in its original condition. Proof of Purchase, in the
form of a valid receipt, is required.
1 YEAR Limited Parts
The 1 Year limited parts warranty gives you the option to return Product to Ematic for
repair/replacement. You will be responsible for labor charges. This warranty does not
cover any incidental or indirect costs incurred as a result of a defect in the Product,
including any consequential, incidental or indirect damages.
This warranty gives you specific legal rights and you may also have other rights which
vary from state to state.
Contact Us
Visit ematic.us/support for customer support regarding your device. To submit a request,
fill out the required information online. You will be provided a ticket number regarding
your issue, which you can refer to when contacting us further.
You can also reach an Ematic customer service representative by calling: 1-888-968-1985.
We are open Monday - Friday 9AM-5PM PST, except weekends and major holidays.
Ematic strongly urges customers to email their inquiry before calling, as this will enable us
to better assist you.
Our email address is: [e-mail].
Please make sure to include the model number and brief description of the problem you
are encountering.
Thank you for purchasing an Ematic product.