Full Product Manual

19
TROUBLESHOOTING
continued
OBSERVED PROBLEM
Slight smoke or odor during
initial operation
Log set produces a whistling
noise when burner is lit
White powder residue form-
ing within burner box or on
adjacent walls or furniture
Log set produces a clicking/
ticking noise just after burner
is lit or shut off
No yellow flame (mostly blue)
Tall, yellow flames (soot may
be visible)
Moisture/condensation no-
ticed on windows
REMEDY
1. Problem will stop after a
few hours of operation
2. Check burner for dirt and
debris. If found, clean
burner (see Cleaning and
Maintenance, page 16)
3. Replace gas regulator
1. Turn control knob to “LO”
position and let warm up for
a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3.
Observe minimum installa-
tion clearances (see page 10)
4. Clean burner (see Cleaning
and Maintenance, page 16)
or replace burner orifice
1. Turn log set off when using
furniture polish, wax, clean-
ers, or similar products
1. This is normal with most
log sets. If noise is exces-
sive, contact a qualified
service person.
1. Refer to Air For Combus-
tion and Ventilation require-
ments, page 4
1.
Discontinue use! Have a
qualified service person verify
Gas Type.
1. Refer to Air For Combus-
tion and Ventilation require-
ments, page 4
POSSIBLE CAUSE
1. Residues from manufactur-
ing
2. Not enough air
3. Gas regulator defective
1. Turning control to “HI”
position when burner
is cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orifice
1. When heated, vapors from
furniture polish, wax, car-
pet cleaners, etc. turn into
white powder residue
1. Metal expanding while
heating or contracting
while cooling
1. Not enough combustion/
ventilation air
1. Unit is not the correct gas
type for the gas supply
1. Not enough combustion/
ventilation air
Remote control does not
function
2. Battery is low on power
or not installed/not correctly
installed
2. Replace batteries and verify
the polarity (+ and - ends corres-
pond with + and - terminal in
remote)
1. Remote is not communicat-
ing with unit
1. Follow dirrections under Using-
the Learn Function Page 10