Installation Guide
19
TROUBLESHOOTING
CONTINUED
1. Gas supply turned off or 
equipment shutoff valve 
closed
2. Control knob is not in pilot 
position
3. Control knob not fully 
pressed in while pressing
ignitor button
4. Air in gas lines when 
installed
5. Depleted gas supply (pro
-
pane/LP gas)
6. ODS/pilot is clogged
7. Gas regulator setting is not 
correct
1. Turn on gas supply or open 
equipment shutoff valve
2. Turn control knob to pilot 
position
3. Turn to PILOT position. 
Fully press in control knob 
while pressing ignitor but-
ton
4. Continue holding down 
control knob. Repeat igni--
tion operation until air is 
removed
5. Contact local propane/LP 
gas company
6. Clean ODS/pilot (see 
Cleaning and Maintenance,
page 17)
7. Verify gas regulator pressure
When ignitor button is pressed 
in, there is a spark at ODS/Pilot 
but no ignition
OBSERVED PROBLEM
ODS/pilot lights but flame 
goes out when control knob is 
released
POSSIBLE CAUSE
1. Control knob not fully 
pressed in
2. Control knob not pressed in 
long enough
3. Equipment shutoff valve 
not fully open
4. Thermocouple connection
loose as control valve
5. Pilot flame not touching
thermocouple, which al-
lows thermocouple to cool, 
causing pilot flame to go 
out. This problem could be 
caused by one or both of 
the following:
A) Low gas supply
B) Dirty or partially 
clogged ODS/pilot
6. Thermocouple damaged
7. Control valve damaged
REMEDY
1. Press in control knob fully
2. After ODS/pilot lights, keep 
control knob pressed in for
3. Fully open equipment shut-
off valve
4. Hand tighten until snug, 
then tighten 1/4 turn more
5. A) Contact local natural or 
propane/LP gas company to 
verify gas pressure
B) Clean ODS/pilot (see 
Cleaning and Maintenanc
e,
page 17)
6. Replace pilot assembly
7. Replace control valve
30 seconds.










