Installation Guide

21
Burner shuts off in use, burner
flame excessive
Gas odor even when control
knob is in OFF position
Gas odor during combustion
1. Verify gas type, correct by
obtaining correct gas unit
1. Locate and correct all leaks
(see Checking Gas Connec -
tions, page 9)
2. Replace control valve or gas
control
1. Contact a qualified service
technician to remove for-
eigh matter
2. Locate and correct all leaks
(see Checking Gas Connec-
tions,
page 11)
1.
Connected to incorrect gas
for product gas type
1. Gas leak. See Warning
statement at top of
page
2. Control valve or gas con -
trol defective
1. Foreign matter between
control valve and burner
2. Gas leak. See Warning
statement at top of
page
TROUBLESHOOTING
REPLACEMENT PARTS
Note: Use only original replacement parts. This will
protect your warranty coverage for parts replaced under
warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t sup-
ply original replacement part(s), call SHM International’s
Technical Service Department at [phone].
When calling SHM International, have ready:
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t
supply original replacement part(s), call SHM International
at [phone] for referral information. When calling
SHM International, have ready:
• model number of your heater
• the replacement part number
SERVICE HINTS
When gas pressure is too low:
• pilot will not stay lit
• heater will not
produce the specified heat
• propane/LP gs supply may be low
You may feel your gas pressure is too low. If so, contact
your local natural or propane/LP gas supplier.
Note:
Use only original replacement parts. This will
protect your warranty coverage for parts replaced under
warranty.
TECHNICAL SERVICE
You may have further questions about installation, opera-
tion or troubleshooting. If so, contact SHM International’s
Technical Service Department at [phone].
When calling please have your model and serial
numbers of your heater ready. You can also visit
SHM International’s Technical Service web site at
www.sureheat.com.
SERVICE PUBLICATION
You can purchase a service manual from the address listed
on the back page of this manual. Send a check for $5.00
payable to SHM International.
SERVICE INFORMATION
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
CONTINUED