Group Videoconferencing Systems HD3000 Set-top Videoconferencing System Version 2.5 User’s Guide DOC00036 Rev. 6.0 09.
© 2004, 2005 Emblaze VCON Ltd. All Rights Reserved. Information in this document is subject to change without notice. No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical - for any purpose without written permission from Emblaze VCON Ltd. VCON and Media Xchange Manager are registered trademarks of Emblaze VCON Ltd.
Limited Warranty Emblaze VCON Ltd. warrants the Product identified by the serial number indicated on the HARDWARE either accompanying the SOFTWARE or purchased separately will be free from defects in materials and workmanship under normal use and service for a period of ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Emblaze VCON Ltd. has not been installed or upgraded according to accompanying documentation from Emblaze VCON Ltd.
Safety Notice Do not open the HD3000 unit. There are no user-servicable parts inside. Opening the unit voids the warranty and can also cause injury. Please refer servicing to Emblaze VCON-trained service personnel. When you use the HD3000 system, observe the following safety guidelines: 1. Make sure the monitor and attached accessories are electrically rated to operate with the AC power available in your location. 2. Plug the accessories’ power cables into properly grounded power sources. 3.
R&TTE Declaration of Conformity R&TTE Declaration of Conformity Issued according to ISO/IEC Guide 22 and EN45014 under the sole responsibility of the Manufacturer We: Manufacturer’s Name: Manufacturer’s Address: Emblaze VCON Limited PO Box 12747 22 Maskit Street Herzliya 46733 Israel hereby declare entirely on our own responsibility that the product:: Product Name: HD3000 NTSC HD3000 PAL and all its associated peripherals manufactured by Emblaze VCON Ltd.
About This User’s Guide This User’s Guide explains how to videoconference with the Emblaze VCON HD3000. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities. The following chapter summary briefly describes this guide’s contents: vi Chapter 1 Welcome to HD3000 Introduction to the HD3000 and its components.
Chapter 10 HD3000’s Web Management Instructions for setting various HD3000 configuration properties over the Internet from a remote computer. Chapter 11 MultiPoint Conferencing with Interactive Multicast Instructions for participating in Interactive Multicast conferences.
Emblaze VCON Technical Support This User Guide and the HD3000 Online Help were designed to help you use your HD3000 system easily and to enjoy its many features. If a situation occurs that is not covered by the supplied documentation, contact your local Emblaze VCON distributor, and request assistance from their Emblaze VCON-trained technical support department. Please describe the problem, device, and PC operating system (if applicable), and any other relevant details.
Table of Contents TABLE OF CONTENTS Limited Warranty ............................................................................................ iii Safety Notice ...................................................................................................iv FCC Warning....................................................................................................iv The FCC Wants You to Know .........................................................................
Table of Contents 3.5 Setting up the Network Configuration ................................................... 41 3.6 Starting a Videoconference from the Manual Dialer ............................. 42 Before Calling ........................................................................................ 42 Calling Through the Manual Dialer ....................................................... 42 4 Videoconferencing Basics ............................................................... 45 4.
Table of Contents 7 MultiPoint Conferencing - HD3000’s Embedded MCU ................. 95 7.1 Displaying and Hiding the MCU Screen ................................................97 7.2 HD3000 as Chair ....................................................................................98 Enabling MCU Chair Control.................................................................98 Inviting Sites to a Multipoint Conference...............................................99 Controlling the Floor ...............
Table of Contents 12 Telephony Exchange Functions.................................................... 131 12.1 Logging In to the MXM ....................................................................... 131 12.2 Call Exchange Services ........................................................................ 133 Call Forward......................................................................................... 133 Call Transfer..............................................................................
1 WELCOME TO HD3000 The HD3000 is a high-quality set-top conferencing system combining videoconferencing, streaming video, and multipoint conferencing. The HD3000 provides several distinctive attributes and features which makes it an ideal solution for many group videoconferencing environments. The HD3000LT includes the same features of the HD3000, except for the embedded MCU and streaming capability.
Chapter 1 Welcome to HD3000 1.1 HD3000 Features Feature TV-like video and crisp audio quality HD3000 HD3000LT HD3000 includes Emblaze VCON’s award-winning technology and solutions for maintaining high quality during video, audio and control transmissions. It supports H.261, H.263, H.263+, H.263++, H.264, and 60 bps interlaced video mode. It also supports G.711, G.722, G.723.1, G.728 and G.729 audio transmission.
Chapter 1 Welcome to HD3000 Feature Multipoint Videoconferencing Through an Embedded MCU HD3000 HD3000LT --- An embedded 4-port Multipoint Control Unit (MCU) provides robust but easy-to-use multipoint conferencing capabilities. Users can initiate and control the Chair of multipoint conferences, participants may receive the floor temporarily, or an administrator can set up a dial-out conference, instantly connecting all parties.
Chapter 1 Welcome to HD3000 Feature Multicast and Unicast Streaming HD3000 HD3000LT --- The HD3000 applies HD Simulcast™ technology, which provides multiple ways of streaming live conferences out over your organization’s network and over the Internet, where it can be viewed by any authorized person with a streaming viewer. Users can simultaneously stream a presentation and live video to remote sites.
Chapter 1 Welcome to HD3000 Feature Media Xchange Manager® Support HD3000 HD3000LT Emblaze VCON®’s Media Xchange Manager® (MXM) provides centralized management of an organization’s videoconferencing network. If the HD3000 logs into an MXM server, it receives gatekeeper services, bandwidth management, remote call initiation, and telephony functions, such as call forwarding, call pickup, call transfer, and ad-hoc videoconferencing.
Chapter 1 Welcome to HD3000 1.2 HD3000 System Components The HD3000, consisting of a main unit and remote control set, joins with separately purchased display monitor(s) to constitute a complete set-top conferencing appliance. Optional accessories are available for enhancing the abilities of the standard system (see “Additional Accessories” on page 7). The software is preinstalled.
Chapter 1 Welcome to HD3000 Additional Accessories The following item is required for videoconferencing and may be purchased through your local Emblaze VCON distributor TV Monitor Consult with your Emblaze VCON distributor for recommendations regarding monitors. The following accessories are supported by the HD3000 and may be purchased through your local Emblaze VCON distributor: Document Camera A document camera displays documents that are placed on the camera’s slide.
2 SETTING UP HD3000 This chapter explains how to set up the HD3000 and connect accessories. 2.1 Package Checklist Before setting up the HD3000 for the first time, carefully unpack its package. Check that the listed items are included, in accordance with the supplied product. If anything is missing or damaged, contact your local Emblaze VCON distributor as soon as possible.
Chapter 2 Setting Up HD3000 2.2 Connecting the Basic Components CAUTION Before connecting accessories, turn off the power and disconnect the system and the accessory (if applicable) from their power supplies. Carefully unpack the Main Unit, and position it on a stable horizontal area.
Chapter 2 Setting Up HD3000 Connecting a Single Monitor The HD3000’s video may be displayed on either a TV monitor or VGA-type monitor (VGA/SVGA/XGA), such as Plasma or LCD monitors. Connecting a TV Monitor ³ To connect a TV monitor to the HD3000 1. Place the unplugged TV monitor on the cart, if provided, or on a sturdy surface near the HD3000 main unit. 2. Connect the S-Video cable (CAB90051) between the TV’s Video In connector and the HD3000’s TV1 connector. 3.
Chapter 2 Setting Up HD3000 Select Monitor. 5. To view video and HD3000 menus and dialog boxes, you must define the monitor configuration. If this configuration is not defined correctly, your monitor will be blank. In the Monitor dialog box, set the following properties: Monitor Mode Select TV1. Select TV1 Monitor Mode. 6. 12 Press to apply the changes and close the dialog box.
Chapter 2 Setting Up HD3000 Connecting a VGA-type Monitor To enable the use of a VGA-type monitor with the HD3000 for the first time, you must first connect the HD3000 to a TV monitor and change the Monitor settings. ³ To connect a VGA-type monitor to the HD3000 1. Place the unplugged VGA-type monitor on the cart, if provided, or on a sturdy surface near the HD3000 main unit. Then place the unplugged TV monitor near the first monitor. 2.
Chapter 2 Setting Up HD3000 4. After starting the HD3000, press
Chapter 2 Setting Up HD3000 8. Connect the Audio cable between the VGA-type monitor’s Audio In connectors and the HD3000’s AUDIO IN connectors (Left=White, Right=Red).
Chapter 2 Setting Up HD3000 Connecting a Dual Monitor Configuration HD3000 supports the use of two monitors to display both parties on full screens during videoconferences. This configuration is called Dual Monitor. A Dual Monitor configuration consists of: • 2 TV monitors - An S-Video TV monitor displays local video and the application interface, and a Composite TV monitor displays remote video.
Chapter 2 Setting Up HD3000 Connecting HD3000 to Dual TV Monitor Configuration Connecting a Dual VGA-type Monitor and TV Monitor Configuration ³ To connect a VGA-type monitor and a TV monitor 1. Place the unplugged monitors on the cart, if provided, or on sturdy surfaces near the HD3000 main unit. 2. Connect the video cables between the HD3000 and the TV: VGA connection Connect the VGA-type monitor’s control cable to the XVGA connector on the HD3000’s rear panel. S-Video Connection 3.
Chapter 2 Setting Up HD3000 Connecting HD3000 to Dual VGA + TV Monitor Configuration ³ To define the dual monitor configuration in the HD3000 1. After starting the HD3000, press
Chapter 2 Setting Up HD3000 2. In the Monitor dialog box, set the following properties: Monitor Mode Select TV1 + TV2 or TV1 + VGA, depending on whether two TV monitors or a TV and VGA monitor, respectively, are connected to your HD3000. VGA Resolution Choose the resolution for the VGA monitor of the configration. Select TV1 + TV2 or TV1 + VGA Monitor Mode. If one monitor is VGA: Select VGA, SVGA, or XGA VGA Resolution. 3. Press to apply the changes and close the dialog box.
Chapter 2 Setting Up HD3000 Connecting the Tabletop Microphone ³ To connect the Tabletop microphone to the HD3000 1. Connect the microphone to the MIC connector on the HD3000. 2. Place the microphone on the conference table with the cable stretching toward the HD3000. It is recommended that the microphone be placed at least 2 m (7 ft) from the TV speakers.
Chapter 2 Setting Up HD3000 Connecting the LAN A standard RJ-45 interface for connection to your LAN is provided. ³ To connect a network (LAN) cable to the system T Connect the LAN cable between the LAN port (RJ-45) on the rear of the system and to the LAN socket on the wall. HD3000 to LAN Connection After you turn on the HD3000, check that the network connection is correct. ³ To check for correct network connection 1. Press . The Status dialog box opens. 2. Press the green DIAGNOSE SoftKey.
Chapter 2 Setting Up HD3000 Select DIAGNOSE to view a diagnostic report.
Chapter 2 Setting Up HD3000 Connecting to an Electrical Source After connecting the HD3000 to the accessories, connect the system to the power supply. A 100-250VAC/50-60Hz universal power supply is supplied in the HD3000 package. ³ To connect the HD3000 to a power supply 1. Insert the power supply’s DIN connector (6-pin) to the DC Input socket on the rear of the system. 2. Insert the power cable plug into the receptacle on the power supply. 3.
Chapter 2 Setting Up HD3000 2.3 Connecting Optional Accessories See the following sections for instructions about connecting: • • • • External speakers Multiple cameras DVD/VCR for playback to the conference VCR for recording the conference Connecting the Audio Output to External Speakers As an option, the HD3000 may play audio through a set of external speakers. The speakers can be installed in a free standing configuration. Following the installation, adjust the optimum volume level.
Chapter 2 Setting Up HD3000 Connecting the HD3000 to External Speakers Emblaze VCON HD3000 User’s Guide 25
Chapter 2 Setting Up HD3000 Connecting Multiple Cameras HD3000 supports the use of up to two additional cameras, which may be connected and controlled through the remote control and/or the HD web management. HD3000 supports the following configurations: T Second PTZ Camera kit, available as an option. T One or two additional stationary cameras. Connecting a Second PTZ Camera The Second PTZ Camera kit provides PTZ (Pan/Tilt/Zoom) control of the secondary camera in addition to the Main camera.
Chapter 2 Setting Up HD3000 Connecting a Second PTZ Camera to the HD3000 3. After starting the HD3000, press
Chapter 2 Setting Up HD3000 Connecting a Stationary Camera ³ To connect additional stationary cameras If you are using only one additional camera, we recommend that you use the S-Video connection, which supplies higher quality video. If you connect two additional cameras, do not connect the S-Video and Composite cables to the same camera, which causes degraded video quality. Instead, set one up for S-Video and the other one for Composite video.
Chapter 2 Setting Up HD3000 Connecting a DVD/VCR for Playing Back Videoconferences The HD3000 supports the playback of a DVD or videocassette to a videoconference. For specific instructions on installing and operating the DVD or VCR, see its accompanying user’s guide. ³ To connect a DVD or VCR for playback 1. Connect the video RCA cable (of cable CAB00042) between the VIDEO OUT connector of the DVD/VCR and the HD3000’s lower VCR 3 yellow (VIDEO IN) connector. 2.
Chapter 2 Setting Up HD3000 4. Navigate to the HD3000’s Audio configuration. Define the following: Audio Input Select Tabletop Mic. VCR Audio Mix Select VCR Playback. In this configuration, the remote side will hear a mix of the microphone (MIC) input and the HD3000’s VCR Audio Input. See “Selecting a Microphone” on page 90 and “Setting Mixing Modes” on page 91 for instructions on how the playback can be mixed in with the videoconference. Set Audio Input to Tabletop Mic.
Chapter 2 Setting Up HD3000 Connecting a VCR for Recording Videoconferences The HD3000 supports the recording of a videoconference. For specific instructions on installing and operating the VCR, see its accompanying user’s guide. ³ To connect a VCR for recording 1. Connect the VCR’s video RCA cable between the VIDEO IN connector of the VCR and the HD3000’s upper VCR 3 yellow (VIDEO OUT) connector. 2.
Chapter 2 Setting Up HD3000 4. Navigate to the HD3000’s Audio configuration. Define the following: VCR Audio Mix Select VCR Record In this configuration, the remote side will hear a mix of the remote and the local video. See “Setting Mixing Modes” on page 91 for instructions on how the recording can be mixed in with the videoconference. Set VCR Audio Mix to VCR Record.
Chapter 2 Setting Up HD3000 Connecting an Audio Mixer Connecting an audio mixer lets you add several audio inputs to the HD3000. These instructions are applicable to most audio mixers available in the marketplace. For specific instructions on installing and operating the audio mixer, see its accompanying user’s guide. ³ To connect an audio mixer to the HD3000 1. Connect all audio sources (microphones, DVD/VCR, etc.) to the mixer. 2.
3 GETTING STARTED This chapter explains how to operate HD3000 and to make a call. It includes the following sections: T Starting and Shutting Down HD3000 T The Remote Control T HD3000 Screens T Navigating in HD3000 T Setting up the Network Configuration T Starting a Videoconference from the Manual Dialer 3.1 Starting and Shutting Down HD3000 Make sure the system is set up, the TV monitor is on, and the cables are connected properly. See “Connecting the Basic Components” on page 10.
Chapter 3 Getting Started ³ To shut down the HD3000 T Press the Power button on the rear of the HD3000.
Chapter 3 Getting Started 3.2 The Remote Control Use the remote control to work with the HD3000. Operate the remote control within six meters of the HD3000 unit. Use only alkaline batteries in the remote control device. Go up/down one Microsoft® PowerPoint slide On-screen Help Help ? Data View status Access Multicast / Multipoint control Status Select preset position Camera Presets Set a preset position Number pad Delete character Multipoint 1 2 3 4 5 6 7 8 9 0 .
Chapter 3 Getting Started 3.3 HD3000 Screens The HD3000 screens provide an efficient videoconferencing environment. The types of elements displayed by the system are: HD3000 Ready Screen T Indicates that HD3000 is operational and provides a home screen. T ,
Chapter 3 Getting Started 3.4 Navigating in HD3000 Whether making videoconference calls or setting configurations, you use the supplied remote control to navigate and enter information. Moving Around the Menus and Dialog Boxes To perform various functions, you must access the system’s menus and dialog boxes. Many dialog boxes are divided into tabs (groups of related options and configuration properties).
Chapter 3 Getting Started ³ To select an option 1. Navigate to the menu or checkbox option. 2. Press the Select (Menu) button, located in the middle of the arrow buttons. To deselect an option, press the Select (Menu) button again. Menu ³ To close a dialog box T To apply changes and close the dialog box, press . OK -orTo close a dialog box without applying changes, press . Entering Data Some dialog boxes contain text boxes for entering data.
Chapter 3 Getting Started ³ To enter alphabetical characters 1. Navigate to the box in the dialog where the data is to be entered. 2. Press the yellow KEYBOARD SoftKey on the remote control. The on-screen keyboard appears. On-screen Keyboard for Alphanumeric Data Entry To enter lower case letters, press the red LOWER CASE SoftKey on the remote control. To enter upper case letters, press the red SoftKey again. Press the arrow keys to navigate to the character you want to enter. 3.
Chapter 3 Getting Started 3.6 Starting a Videoconference from the Manual Dialer Numbers dialed in the Manual Dialer are not stored in the Phone Book. It is more efficient to store frequently repeated destinations in the Phone Book. See Adding New Phone Book Entries. Before Calling Before you start videoconferences, you can mute the microphone to ensure that the other side does not overhear a local discussion before you notice that the connection is made.
Chapter 3 Getting Started 3. Enter the IP Address, DNS name or User Number of the party. IP Address Example: 123.124.125.126 DNS Name Example: john.widget.com Station Name Example: HeadOffice User Number Example: 102 4. Navigate to the Bandwidth value and press the right or left arrow button until the maximum bandwidth required for this call appears. For HD3000, the maximum available bandwidth is 4 Mbps. For HD3000LT, the maximum available bandwidth is 1 Mbps. 5.
4 VIDEOCONFERENCING BASICS This chapter provides instructions on videoconferencing with HD3000. It includes the following operations: T Answering a videoconferencing call T Adding and editing Phone Book entries T Starting videoconferences from the Phone Book, the Speed Dial, and Redial buttons T Ending videoconferences. 4.1 Answering Videoconferencing Calls You can accept and reject incoming calls manually, or answer them automatically.
Chapter 4 Videoconferencing Basics ³ To set Manual Answer 1. Press
Chapter 4 Videoconferencing Basics Automatic Answer If Automatic Answer is selected, incoming calls connect automatically. The remote video appears on your monitor, and the In Call icon appears. ³ To set Auto Answer 1. Press
Chapter 4 Videoconferencing Basics Select Auto Answer. 3. Press to apply changes and close the dialog box. OK Other Call Answering Options In addition to basic manual and automatic answering, HD3000 provides additional options for answering incoming calls. Point to Point Point-to-point conferences are calls between two end points. Auto Reject Select to automatically reject all incoming point-topoint calls (Do-not-disturb). Auto + Mute Mic.
Chapter 4 Videoconferencing Basics Multipoint Multipoint conferences include more than two end points. They are managed by the HD3000’s embedded MCU. In the Options menu, browse to the MCU tab to set the multipoint answer mode. The embedded MCU is not available in HD3000LT units. Auto Reject Select to automatically reject all incoming multipoint calls, if the system is already engaged in another call. Manual Answer Select to answer multipoint calls by manually accepting an incoming call request.
Chapter 4 Videoconferencing Basics 4.2 Adding New Phone Book Entries It is more efficient to store frequently repeated destinations in the Phone Book. ³ To create a new Phone Book entry 50 1. Press . The Phone Book opens. 2. Press the red NEW SoftKey. The New Entry dialog box opens. 3. Enter a name for this entry (to open the on-screen keyboard, press the yellow KEYBOARD SoftKey - see “Entering Data” on page 40). The name must begin with a letter; it cannot begin with a number or symbol.
Chapter 4 Videoconferencing Basics 4. Enter the entry’s IP Address, DNS Name, Station Name or User Number (see “Dialing Options” on page 54). The DNS name is case-sensitive. For example, if the host name of the station you want to call is HEAD_OFFICE, enter it in all caps, including the underscore: HEAD_OFFICE.emblaze-vcon.com 5. Set appropriate dialing properties and options: Bandwidth Press the right or left arrow key to choose the maximum bandwidth for calls dialled to this contact.
Chapter 4 Videoconferencing Basics Automatically Adding the Remote Party to the Phone Book If the remote party in a conference is not listed in the Phone Book, the HD3000 provides an option to add its entry to the Phone Book after the call ends. ³ To enable automatic entry addition to the Phone Book 1. Press
Chapter 4 Videoconferencing Basics Editing and Deleting Phone Book Entries ³ To edit an entry 1. Navigate to a Phone Book entry. Press the green EDIT SoftKey. The Edit Entry dialog box opens. It looks like the New Entry dialog box and contains the information entered earlier. 2. Change data appropriately. Press to erase the character to the left. 3. Press to apply the changes and close the dialog box. OK ³ To delete an entry 1. Navigate to the Phone Book entry.
Chapter 4 Videoconferencing Basics 4.3 Starting Videoconferences You can start a videoconference either from the Manual Dialer dialog box as described in “Calling Through the Manual Dialer” on page 42, or by using one of the following methods: • • Starting Videoconferences from the Phone Book Starting Videoconferences from the Speed Dial list Dialing Options The following table defines the network address types supported by HD3000.
Chapter 4 Videoconferencing Basics Starting Videoconferences from the Phone Book Phone Book entries makes dialing easier and more efficient. From the Phone Book, you can dial without entering the address or phone numbers again. ³ To dial from the Phone Book 1. Press . The Phone Book opens. 2. Navigate to the alphabetical tab that contains the entry you want to dial. Press the right arrow button to enter the tab. 3. Navigate to the entry that you want to dial.
Chapter 4 Videoconferencing Basics Starting Videoconferences from the Speed Dial list Dialing out from the Speed Dial is faster than from the Phone Book. You don’t have to search through tabs and various entries, because they are all in one dialog box. Also, you can dial a Speed Dial entry simply by pressing its number instead of navigating within the dialog box. In addition, through the Speed Dial, you may dial the most recent parties that you called and from whom you received calls.
Chapter 4 Videoconferencing Basics ³ To redial a Speed Dial entry T From the Speed Dial screen, press <0> or again. ³ To delete a Speed Dial entry 1. Navigate to the entry you want to delete and then press the red DELETE SoftKey. A message asks for confirmation. 2. Press . The entry is deleted from the Speed Dial list (the Phone Book entry is not affected). OK -or1. Navigate to a Phone Book entry. Press the green EDIT SoftKey. The Edit Entry dialog box opens. 2.
Chapter 4 Videoconferencing Basics Calling Through Gateways On certain occasions, you may need to call out from your local network (LAN call) to parties who are connected to different networks, ISDN lines, or telephone exchanges. In such situations, dialing through a gateway is required. HD3000 End point IP Network Gateway H.320 End point HD3000 to Gateway to an ISDN Address Before attempting a Gateway call, ask the system administrator to give you the calling syntax.
Chapter 4 Videoconferencing Basics Enter the service access number (9) and then the 1st ISDN number Press the right arrow button to select the maximum bandwidth Verifying the Status of a Call During an active videoconference you can check the status of the call to see the identification of the remote party, the bandwidth of the call, the current compression modes, etc. ³ To check the status of the current call 1. Press . The Status dialog box appears.
Chapter 4 Videoconferencing Basics 2. 60 Press to close the dialog box.
Chapter 4 Videoconferencing Basics 4.4 Ending Videoconferences ³ To end a point-to-point call 1. Close any open dialog boxes. 2. Press . A message appears, asking for confirmation. Hang Up Confirmation Message 3. Press again or . The videoconference is terminated. OK To cancel the Hang up command and continue the videoconference, press in response to the confirmation message. ³ To end a multipoint conference 1. Press . A list of participants appears. 2.
5 NETWORK CONFIGURATION This chapter explains how to set up HD3000 to operate with your network connections. Network options may be edited at any time, from the HD3000, from a remote station through a web browser (see HD Web Management User’s Guide), or from the Media Xchange Manager® (MXM). 5.1 Communication and Network Configuration After you connect the HD3000 to the LAN (see “Connecting the LAN” on page 21 for connection details), set up the HD3000’s network configuration.
Chapter 5 Network Configuration For descriptions of each tab See page 65. See page 66. See page 114. See page 70. 3. Press to apply the changes and close the dialog box. OK A message states that HD3000 will restart in a few seconds. After restarting, the changed properties are in effect. -orPress the left arrow key to navigate to another tab.
Chapter 5 Network Configuration LAN Connection In the LAN tab, enter the HD3000’s address and information about its connection to the LAN (Local Area Network). Automatically Obtain IP Select to enable HD3000 to receive its network configuration from the LAN’s DHCP server and enter it automatically in the LAN tab. If this option is not selected, you have to enter the LAN properties manually. Consult with your system administrator.
Chapter 5 Network Configuration Select to obtain the whole LAN configuration automatically. If the configuration is not obtained automatically, enter all the addresses manually. H.323 Network Registration and Properties H.323 is the standard for video, audio, and data streaming over IP networks. In the H.323 tab, define how the HD3000 handles these functions within its LAN environment. These properties include: T H.323 Management - registration of the HD3000 with a remote H.
Chapter 5 Network Configuration T Presence in online directories (LDAP). T HD3000 software version upgrade from the MXM Administrator. In the H.323 tab, choose to register the HD3000 in an Emblaze VCON MXM or in an H.323 Gatekeeper. None; Gatekeeper; MXM To register with the MXM or a Gatekeeper and receive services from them, select the appropriate option. Select None to operate HD3000 as a stand-alone system. MXM Server IP Enter the IP address of the MXM, if applicable.
Chapter 5 Network Configuration Select if HD3000 registers with an MXM, third-party gatekeeper, or operates independent of a management system. Select None to operate HD3000 outside of the control of an MXM or gatekeeper. Enter the addresses of the external network server(s) (MXM or Gatekeeper) that provide management and H.323 services to the HD3000. Enter a preferred User Number and/ or Station Name for identification and dialing purposes.
Chapter 5 Network Configuration Automatic Buffering Control Buffer Control optimizes the transmission of the video for the available dynamic bandwidth. If network conditions require, the system holds back frame transmission before transmitting, in order to attain smooth playback and avoid “jumping”. Select this option to make the buffer control automatic. Deselect it to make it adjustable during LAN conversations. See “Adjusting Quality of Video Calls” on page 85.
Chapter 5 Network Configuration Advanced Properties In the Advanced dialog box, administrators can view or modify the following: T Setting Quality of Service (QoS) Priority Levels - control of the Quality of Service that will be used for transmitting packets from the HD3000. T Setting a Public NAT Address for the HD3000 - entering the public IP address of the HD3000 (if your organization’s network is protected by NAT).
Chapter 5 Network Configuration Priority Values For Video, Audio, and RTCP (Real Time Control Protocol) Priority, enter an appropriate priority level. According to their priority levels, bits are queued for forwarding by QoS-supporting routers. The priority levels vary, depending on whether the selected Priority Type is IP Precedence or Diffserv. Select the type of QOS Priority used by your system. Enter appropriate Priority Values. 2. To return to the default QoS values, press the blue RESET SoftKey.
Chapter 5 Network Configuration IP Precedence Values Value 0 1 2 3 4 5 6 7 Description Routine Priority Immediate Flash Flash Override Critic/ECP Internetwork Control Network Control DiffServ Values Value 000000 001000 010000 011000 100000 101000 110000 111000 101110 001010 001100 001110 010010 010100 010110 011010 011100 011110 100010 100100 100110 72 Description Probability Timely Forwarding 0 Probability Timely Forwarding 1 Probability Timely Forwarding 2 Probability Timely Forwarding 3 Probabil
Chapter 5 Network Configuration Ethernet Speed In the Advanced tab, define the speed of the network to which the HD3000 is connected. The HD3000 supports 10 MB and 100 MB half-duplex and full-duplex networks. If the Ethernet (network) speed is defined to Auto-Negotiate, the HD3000 can determine the common set of networking options supported between it and the remote parties in a conference.
Chapter 5 Network Configuration Setting a Public NAT Address for the HD3000 NAT (Network Address Translation) is a protocol in which a LAN uses one set of IP addresses for internal communication (within an organization’s private LAN) and a different, single address for communication with a public network, such as the Internet. In this way, a NAT helps protect a LAN from exposure to unwanted traffic. To hide a LAN's users from other networks, the NAT maps the private addresses to the public address.
Chapter 5 Network Configuration 5.2 Testing Network Configuration After you configure the Network properties and restart HD3000, you can check that the changes that you made were applied. ³ To check network configuration 1. Press . The Status dialog box appears. The Status dialog box informs you if your HD3000 is connected with the local LAN and if the HD3000 is registered with a Gatekeeper and/or an MXM. 2.
6 VIDEO AND AUDIO ADJUSTMENTS This chapter explains how to adjust the video and audio variables for optimizing quality. Some of these adjustments should be made before entering into a videoconference; others are available only during a call. 6.1 Adjusting the Video To customize the HD3000’s video transmission and display, you can control and adjust the following: T Video Settings – adjust the brightness, color, contrast and hue.
Chapter 6 Video and Audio Adjustments 78 2. To adjust Brightness, Color, Contrast, or Hue, press the appropriate SoftKey. 3. To increase the setting, press the right arrow key. To decrease the setting, press the left arrow key. 4. Press the up and down arrow keys to switch to other camera settings. 5. To return to the default camera settings, press the red RESET SoftKey. 6. Press to save the settings and close the dialog box.
Chapter 6 Video and Audio Adjustments To increase the setting, press the right arrow key. To decrease the setting, press the left arrow key. To navigate among the settings, press the up and down arrows.
Chapter 6 Video and Audio Adjustments Selecting the Current Camera Current camera selection is always available. At any time, you can select different local video sources. ³ To select the current camera 1. Press . The Local Camera Selection menu opens. The currently selected camera is highlighted. Press the down Press the up arrow to switch back arrow to switch to to local camera selection. remote camera selection (if Far End Camera control is enabled). AuxCamera 1 is selected. 2.
Chapter 6 Video and Audio Adjustments 3. During a conference with a party who enabled FECC, press the down arrow key to view the remote camera selection options. 4. Press the left or right arrow buttons to switch between the remote video sources. 5. Press to select the highlighted camera (and the selected Local camera) and close the dialog box. OK Controlling the Camera You can position the HD3000’s main camera at any time, either prior to or during a call.
Chapter 6 Video and Audio Adjustments ³ To preset a camera position 1. Manually position the camera. 2. Press the green SoftKey. 3. Press a number on the number pad. Each of the numbers between 0 and 9 may represent a preset position. ³ To restore the camera to a preset position 82 1. Press the red SoftKey. 2. Press the number (0-9) in the number pad corresponding with the position you want. The camera positions itself accordingly.
Chapter 6 Video and Audio Adjustments Far End Camera Control The Far End Camera Control (FECC) option permits the remote party to control your camera, so that they see views that are convenient for them. FECC provides control over the pan/tilt/zoom positioning and the adjustment of brightness, color, contrast and hue. ³ To enable the remote party to control your HD3000’s camera 1. Press
Chapter 6 Video and Audio Adjustments Display Modes Different display modes are available during a videoconference. T Local - your party T Remote - the other party T Data - image of the screen display from the computer that opened a data connection to the HD3000. ³ To switch between viewing Local and Remote video T Press on the remote control. Muting the Outgoing Video You can mute the local outgoing video if you want to stop sending video temporarily.
Chapter 6 Video and Audio Adjustments Adjusting Quality of Video Calls HD3000 can automatically adjust its video and audio for dynamic IP bandwidth. However, you may want to adjust the quality-control mechanisms yourself if you experience the following problems: T Parts of the video are covered with blocks (low motion control). T The audio and video fall out of synchronization (low quality lip synch). T The video freezes and then doubles up frames (inefficient buffering).
Chapter 6 Video and Audio Adjustments Press the red RESET SoftKey to return to the default settings. Press right arrow to increase; left arrow to decrease levels Press the up or down arrow to navigate among the sliders : 3. Press the up and down arrow keys to view and adjust the different sliders: Motion Control Press the left arrow key to clear up blocks in the video (Slow motion). Press the right arrow key for smoother, more continuous motion (Fast motion).
Chapter 6 Video and Audio Adjustments Buffering Press the left arrow key for a more realistic video (Less Delay). Press the right arrow key to clear up video freezing and jumping (Smoother Motion). The buffering slider is only available if Automatic Buffering is disabled (see “Automatic Video Transmission Adjustment” on page 68). — For best results, start the sliders at one end and gradually adjust them. — To reset the default values, press the red RESET SoftKey. 4.
Chapter 6 Video and Audio Adjustments 6.2 Adjusting the Audio HD3000 supports various and powerful audio features: T Increasing, decreasing or muting the volume of incoming and outgoing audio T Switching between different local microphones and other audio sources T Setting VCR mixing options T Setting audio options to support special environments Adjusting the Volume You can adjust the volume at any time, in or out of a videoconference, when a dialog box is open or when the screen is clear.
Chapter 6 Video and Audio Adjustments Automatically Muting the Microphone During Incoming Calls When Auto Answer is turned on, there is a possibility that the remote side will hear your audio before you’re ready to interact with them. This carries the risk of broadcasting something you don’t want the remote side to hear. To protect against this scenario, you can automatically mute your microphone (Audio Out) at the start of automatically answered incoming calls.
Chapter 6 Video and Audio Adjustments Selecting a Microphone If you connected a mixer or a second microphone to the VCR AUD IN connector on the HD3000 (see “Connecting a DVD/VCR for Playing Back Videoconferences” on page 29), choose which audio source to use. ³ To choose an audio source 1. Press
Chapter 6 Video and Audio Adjustments 3. Press to apply the changes and close the dialog box, or go on to the next procedure to select VCR mixing options. OK Select the current audio source. Setting Mixing Modes Mixing modes determine how the audio from a DVD or VCR connected to the HD3000 is mixed and sent to the remote party or recorded to a VCR cassette. ³ To set up a mixing mode 1. In the Set Audio dialog box, select the VCR Audio Mix mode.
Chapter 6 Video and Audio Adjustments 2. Press to apply the changes and close the dialog box, or go on to the next procedure to select audio options for special room environments. OK Select an audio mixing mode.
Chapter 6 Video and Audio Adjustments Enabling Echo Cancellation When the microphone picks up audio from your speakers, an echo is created. Acoustic Echo Cancellation (AEC) suppresses this effect. By default, AEC is turned on. You should disable AEC only if audio input comes through a Line Level connection from a playback device that does not capture sound from the conference room. ³ To turn on AEC 1. In the Set Audio dialog box, select Acoustic Echo Cancellation. 2.
Chapter 6 Video and Audio Adjustments Setting the Microphone Gain Level The gain level is the amplification of the microphone volume when transmitted to the conference. Depending on your microphone or other audio input, you may adjust the gain to a suitable level. ³ To adjust the gain level 1. In the Set Audio dialog box, navigate to Mic. Gain Level. 2. Press the right or left arrow key to set the gain to Low, Medium, or High. Set the gain level for your system’s microphone. 3.
7 MULTIPOINT CONFERENCING - HD3000’S EMBEDDED MCU The embedded MCU is a feature of the HD3000. It is not included with the HD3000LT, nor is the HD3000LT upgradable to the HD3000. HD3000 includes an MCU (Multipoint Control Unit) embedded within itself. An MCU is a device which provides conferencing between more than two parties, or sites. The MCU joins up to up to 4 participants (Chair + 3 sites) at 384 Kbps, or 3 participants at 768 Kbps.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU A single site may also be a cascaded MCU, which refers to another HD3000 that has joined two other sites, in addition to the Chair (see “Cascaded Multipoint Conferences” on page 108). The Speed Matching feature allows conference participants to connect at different data rates, regardless of the data rate used by anyone else. In the previous illustration, three sites connected at varying rates.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.1 Displaying and Hiding the MCU Screen Whether your HD3000 is the Chair or a Site in the multipoint conference, the MCU Chair or Site screen, respectively, appears over the video upon connection. This screen contains a list of conference participants and a menu of available remote control SoftKeys. When you do not need those functions, you can exit this screen. ³ To enter and exit the MCU Site screen 1.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.2 HD3000 as Chair The Chair can join/disconnect sites, grant/take back the floor, and force a specific view to all the sites. Enabling MCU Chair Control To control the Chair, turn this ability on in the HD3000’s configuration. ³ To enable MCU chair control 1. Press
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Inviting Sites to a Multipoint Conference Using the embedded MCU, you can join up to three additional sites by both dialing out or accepting incoming calls. The multipoint conference appear on the screens of all participants in Voiceactivated Switching. ³ To invite an additional site to a multipoint conference 1. While you’re in one call, dial another site through either the Manual Dialer or the Phone Book.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Controlling the Floor As the Chair, you control who has the floor. The multipoint conference begins in Voice-activated Switching mode. At any time, you can take the floor, grant the floor to any site, or release the floor. Taking the Floor When the Chair has the floor, its video is seen by all the sites in the conference. ³ To take the floor T Press the red TAKE FLOOR SoftKey. Press the red SoftKey to take the floor.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Select to turn on automatic floor grant. 3. Select Grant Floor Automatically. 4. Press to save the settings and close the dialog box. OK ³ To grant the floor T Press the yellow FLOOR TO SITE SoftKey. Press the yellow SoftKey to grant the floor. If Grant Floor Automatically is not selected in the Options>MCU dialog box, you have the choice of granting the floor manually or rejecting the request. ³ To grant the floor manually .
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Releasing the Floor Releasing the floor switches the conference into Voice-Activated Switching mode. ³ To release the floor T Press the red RELEASE FLOOR SoftKey. Press the red SoftKey to return to Voice-activated Switching mode. Changing the Chair’s View The Chair can view the video of any site, no matter who has the floor.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Press the green SoftKey to view the video of the selected site. In a situation where the Chair is viewing a site that does not have the floor, the Chair can return to viewing the floor’s video. ³ To view the video of the site who has the floor T Press the blue VIEW FLOOR SoftKey. Press the blue SoftKey to view the floor video.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Disconnecting a Site ³ To disconnect a site from a multipoint conference 1. Press . A list of sites appears. 2. Select the name of the site to disconnect and press . OK Select the site to disconnect and press . Ending the Multipoint Conference ³ To end the multipoint conference 1. Press . A list of sites appears. 2. Select All Participants and press . OK Select ALL PARTICIPANTS and press .
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.3 HD3000 as Site When it enters a multipoint conference, a site views the video of the Chair. A site can request and receive the floor from the Chair, and also choose to view video other than the floor. Also, upon connection to the conference, the MCU Site screen appears on top of the video. The MCU Site screen displays the participants in the conference and a menu with available SoftKey commands.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Requesting the Floor To display its video and speak to the other participants, request the floor. ³ To request the floor T Press the red REQUEST FLOOR SoftKey. Press the red SoftKey to request the floor from the Chair. Returning the Floor After you finish your turn with the floor, return it to the Chair. ³ To return the floor T Press the red RETURN FLOOR SoftKey. Press the red SoftKey to return the floor to the Chair.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Changing the Site’s View A site can view the video of any other site or the Chair, no matter who has the floor. This selection does not affect the display at the sites, who see the possessor of the floor (unless another HD3000/2000 site also uses this function). In this situation, a SoftKey is available for viewing the floor again. ³ To view the video of any site in the conference 1. Select the name of the site whose video you want to see. 2.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.4 Cascaded Multipoint Conferences Up to 4 participants (Chair + 3 sites) at 384 Kbps, or 3 participants at 768 Kbps, may be joined directly in a conference managed by the HD3000’s MCU. However, the HD3000 may join up to 10 participants in a Cascaded MCU conference. A cascaded MCU refers to another HD3000 that has joined two other sites, in addition to the Chair which called it.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.5 Multipoint Call Status As for point-to-point calls, the Call Status dialog box displays the identification of the remote parties, the bandwidth of the calls, the current compression modes, etc. However, each of the HD3000’s connections are described in separate pages of the dialog box.
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU 7.6 Answering a Multipoint Call In the Options>Calls dialog box, define how the HD3000 handles incoming multipoint calls. Depending on the setting, the system can automatically answer or reject the calls, or prompt you to answer or reject them. ³ To define how HD3000 handles incoming multipoint calls 1. Press
Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Multipoint Auto Reject Select to automatically reject all incoming multipoint calls, if the system is already engaged in another call. Manual Answer Select to answer multipoint calls by manually accepting an incoming call request. Auto Answer Select to answer multipoint calls automatically. 3. 7.7 Press to apply changes and close the dialog box.
8 STREAMING MEDIA Streaming refers to the continuous transmission of media (video, audio and/or data) in one direction. Unlike videoconferencing, which requires realtime, two-way transmission with sufficient bandwidth, successful streaming has less stringent transmission requirements. Streaming may take place whether or not the HD3000 is engaged in a call.
Chapter 8 Streaming Media 8.1 Setting Streaming Properties In the Streaming tab, define the configuration for transmitting streaming media from the HD3000. ³ To set the Streaming configuration 1. Press
Chapter 8 Streaming Media 3. Set Streaming properties as follows: The default configuration is recommended for most streaming conditions. Change them ONLY if your system’s or network’s specifications differ from the default values. IP Address The destination IP address for a multicast streaming broadcast. The HD3000 defines this address internally. This address must be a class D address in the range of 224.0.0.0 to 239.255.255.255.
Chapter 8 Streaming Media 8.2 Starting a Streaming Session ³ To start a streaming session 1. Press
9 DATA AND APPLICATION SHARING The ability to share data and applications is an important feature of enterprise conferencing. For example, you and the other parties can exchange files, view a business presentation together, or analyze the execution of another application. To share data and applications, a personal computer must be connected to the same network as the HD3000. This chapter explains how to set up your HD3000 for data sharing, to open a data connection, and start the data stream. 9.
Chapter 9 Data and Application Sharing If you’re downloading for the first time, click the New Users link. Fill out the registration form and Emblaze VCON will send you a password quickly. After receiving the password, enter your e-mail address and password to log in. 4. Click the Download link to start downloading the HD Data Utility. 5. After downloading the file, restart your computer. 9.
Chapter 9 Data and Application Sharing 9.
Chapter 9 Data and Application Sharing Data Sharing to a non-HD System Non-HD systems refer to VCON®’s Falcon, MediaConnect products, ViGO, and other vendors’ products. In this situation, the remote party receives only the data, but may display its local video in addition to the data. The data is actually transmitted as a video stream.
Chapter 9 Data and Application Sharing Streaming Data Data applications may also be shared by streaming the data to any person who connects to the HD3000. Anyone can see the data in one of the following viewers: T Emblaze VCON’s Broadcast Viewer. T HD3000’s Web Management’s Viewer. Connecting to the HD3000 through Internet Explorer, users see both the data and the video from the HD3000. You can turn the streaming on from the HD3000 interface or the HD3000 Web Management.
Chapter 9 Data and Application Sharing . The default configuration is recommended for most streaming conditions. Change them ONLY if your system’s or network’s specifications differ from the default values (see “Setting Streaming Properties” on page 114). Turn streaming off by pressing the red STOP STREAM SoftKey.
Chapter 9 Data and Application Sharing Enabling H.239 Dual Streaming The H.239 standard enables the HD3000 to convert PC application graphics into a separate media stream and transmit it parallel to the video stream. Video systems supporting H.239 display shared data and remote video in separate windows. Systems not supporting H.239 display only the shared data in a single window. ³ To enable H.239 streaming 1. Press
10 HD3000’S WEB MANAGEMENT HD3000 contains an embedded web management program, which provides powerful operational and management capabilities from computers in remote locations. You can access the HD3000 Web Management from any PC through an Internet Explorer browser. To access the Web Management program, the following prerequisites must be met: T HD3000 must be set to enable remote web management. T If a password is set, the user must enter a correct password.
Chapter 10 HD3000’s Web Management 4. To secure the Web Management program against unauthorized access, enter a password using numbers and/or letters. To type letters, press the yellow KEYBOARD SoftKey to open the online keyboard. Enter the system’s Password using numbers and/or letters. To type letters, press the yellow softKey. Security tab . Select Enable Web Management to make remote management available. 5. 126 Press to apply the change and close the dialog.
Chapter 10 HD3000’s Web Management 10.2 Logging into the Web Management Program ³ To log into the Web Management Program T In your remote computer’s browser, enter the IP address of your HD3000. For example, http://x.y.z.a, where [x.y.z.a] is the IP address.
11 MULTIPOINT CONFERENCING WITH INTERACTIVE MULTICAST Interactive Multicast is an alternative to MCU sessions, allowing the broadcast of identical video streams, audio streams, and data application sharing packets from one party to multiple parties. Interactive Multicast uses bandwidth more efficiently than an MCU does, and it does not limit the number of users in a session or the number of sessions per license; most MCUs do.
Chapter 11 MultiPoint Conferencing with Interactive Multicast 11.2 Participating in an Interactive Multicast After you join an Interactive Multicast, you will see and hear the same remote video and audio as everyone else in the meeting. During the session, you may request the floor. When you have the floor, all the other participants see and hear you. Requesting the Floor To speak and be seen, request the Floor from the Chair. ³ To request the Floor 1. Press .
12 TELEPHONY EXCHANGE FUNCTIONS Users that are registered with an Emblaze VCON Media Xchange Manager® (MXM) receive all the regular Gatekeeper services, plus call exchange services. The MXM assigns every registered user a new User Number (directory number), to ensure that every user has a unique number. To dial other registered users, you can enter the User Number and then press .
Chapter 12 Telephony Exchange Functions 2. Navigate to the H.323 tab and press the right arrow button to access H.323 properties. 3. Select the MXM option. 4. In the MXM Server IP box, enter the IP address of the MXM. Select to enable the system to register with the MXM Enter the IP address of the MXM H.323 tab 5. Press twice. A message states that HD3000 will restart in a few seconds. OK If the MXM is in Open mode, it automatically permits the HD3000 to register or log in.
Chapter 12 Telephony Exchange Functions 12.2 Call Exchange Services If HD3000 is registered with the MXM, telephony services are available for videoconferencing. The available services are: • • • • Call Forward Call Transfer Inviting Additional Parties to an Ad-hoc Conference Gateway Dialing for IP-to-ISDN Call Forward If Call Forward is activated for the HD3000, the MXM forwards calls to another specific user if you are unable to answer.
Chapter 12 Telephony Exchange Functions For this feature Forward on busy Dial this number *71 (or other code number), followed by [other destination directory number], and then press . Activate if you want to forward calls to another specific user if you are engaged in another videoconference. For example, *71751+will forward calls to user 751. Unconditional forward *72 (or other code number), followed by [other destination directory number], and then press .
Chapter 12 Telephony Exchange Functions Call Transfer Using the Call Transfer feature, you can transfer an open videoconference from the HD3000 to another party. As a result, the videoconference will continue between your original remote party and the party to which you transferred the call. HD3000 will be disconnected from the call. ³ To transfer an open videoconference to another party 1. Press any of the number keys on the remote control. The Manual Dial dialog box and SoftKey menu open. 2.
Chapter 12 Telephony Exchange Functions Inviting Additional Parties to an Ad-hoc Conference The Invite command lets you “invite and join” additional parties into an “ad-hoc multipoint videoconference.” During an open videoconference between two parties, HD3000 provides an Invite button for calling the additional parties. You can invite another party by selecting its entry from the Phone Book or by entering its address directly.
Chapter 12 Telephony Exchange Functions 5. HD3000 dials the number. After several seconds, the additional party is added to the session, which is now a multipoint conference with MCU management. The parties’ video is displayed in Voice-Activated Switching. Simplified Gateway Dialing If HD3000 is logged into an MXM, simplified gateway dialing is available for starting a videoconference through a LAN connection to an ISDN destination. The default function code for starting a call through a gateway is 9.
13 SYSTEM SECURITY You can protect against unauthorized use of the HD3000 by defining restrictions on configuration changes and the initiation of videoconferences. The Security dialog box in the Options contains the options and properties for setting up a security configuration: T Setting a Security Password T Setting Security Properties T Locking the System ³ To access the Security properties 1. Press
Chapter 13 System Security 3. 140 After setting Security properties, press to save the settings and close the dialog box.
Chapter 13 System Security 13.1 Setting a Security Password A password prevents unauthorized users from changing the system configuration, initiating videoconferences, and/or accepting videoconference calls. The password is mandatory for locking the system completely from all of the actions stated above. A password for accessing security should be unique and known only to the administrators. After a password is defined, any user must enter the password to gain access to the restricted functions.
Chapter 13 System Security 13.2 Security Properties The Security dialog box contains the available security options for the HD3000. Protect System Configuration Select to prevent unauthorized changes to the system configuration. The system's configuration is then disabled to videoconferencing users. Prevent Outgoing Calls Select to prevent users from initiating calls. Lock the System See “Locking the HD3000” on page 144.
Chapter 13 System Security Encryption Mode Choose the mode of encryption for this HD3000's conferences. T Choose None to allow unsecured calls. T AES (Advanced Encryption Standard) is a standard encoding method for encrypting data transmissions in commercial and government sectors of the USA and its use is growing worldwide. Select this option to encrypt all of this HD3000's calls. If the remote side has not also enabled encryption, the call attempt will be unsuccessful.
Chapter 13 System Security 13.3 Locking the HD3000 Locking the HD3000 completely prevents unauthorized use, such as configuration changes and initiation and acceptance of videoconferences. When the HD3000 is locked, a password is mandatory for accessing all of these functions. After a password is defined, any user must enter the password to unlock the system and gain access to the restricted functions. If you forget your password, contact your local Emblaze VCON distributor's technical support.
14 CALL LOGGING 14.1 Enabling Call Log Recording The Call Log enables your company or organization to keep a record of conferences that your HD3000 both dials and receives. The HD3000 generates a Call Details Report (CDR) which is accessible from the HD Web Management program. You can analyze this information in detail for departmental accounting or network planning purposes. The CDR provides call duration, remote party identification, call direction, video and audio codecs and formats, and more.
Chapter 14 Call Logging Select Call Details Logging. 3. 14.2 Press to apply changes and close the dialog box. OK Viewing the Call Log You may view the Call Log through the HD Web Management program. ³ To view the Call Log 1. On the left side of the screen, click Utilities and then Call Details Report. 2. The CDR opens in another browser window.
15 TROUBLESHOOTING This chapter provides simple solutions for common oversights and issues. If a situation occurs that is not covered by the supplied documentation, contact your local Emblaze VCON distributor, and request assistance from their Emblaze VCON-trained technical support department. Please describe the problem, device, and PC operating system (if applicable), and any other relevant details. The solutions in this chapter are grouped by the type of equipment affected by the oversight or failure.
Chapter 15 Troubleshooting Select DIAGNOSE to view a diagnostic report. Select ERASE PBK to delete the Phone Book. Use this if the Phone Book is not usuable and then recreate it or load a previously backed-up Phone Book. 148 Select LOAD DEFAULTS to restore the factory-set defaults for the system Select REBOOT to restart the HD3000.
Chapter 15 Troubleshooting T If you have a problem with the Phone Book, you can erase it completely, by pressing the green ERASE PBK SoftKey. A confirmation message appears. Click OK if you are sure you want to erase all Phone Book entries. OK T You can restore the factory-set defaults for the system, by pressing the blue LOAD DEFAULTS SoftKey. A confirmation message appears. Click OK if you are sure you want to cancel all changes made to the HD3000 options and settings and restore the original defaults.
Chapter 15 Troubleshooting 15.3 Video/Audio Condition Solution After startup, the screen is black. 1. Verify that the TV monitor is on. 2. Verify that at least one camera is connected securely. 3. Switch to another camera. On the remote control, press and then the arrow buttons until a camera view is visible. During a conference over the Internet, the video and audio quality are poor. T The Internet connection is either limited or insufficient. Call at a lower bitrate.
Chapter 15 Troubleshooting 15.5 Unsuccessful Call . Condition A “Call rejected” message appears. You cannot receive calls dialed to the HD3000’s Station Name. 15.6 Solution 1. Press and check if the HD3000 is registered to an MXM or Gatekeeper. If no, but you want MXM or Gatekeeper management, access the Network
A MULTI-LANGUAGE INTERFACE The HD3000 application’s interface (menus, dialog boxes, commands) may be viewed in several different languages. The default language after initial installation or upgrade is English. However, you may easily switch the interface language to: • • • • • • Français Deutsch Italiano Chinese Svenska • • • • • Español (Spain or Mexico) Português (Portugal or Brazil) Japanese Suomi Russian Other ³ To change the interface’s language 1. Press
B SOFTWARE UPGRADE This chapter explains how to upgrade to new software versions of your HD3000. Whenever Emblaze VCON notifies HD3000 customers that a version upgrade is available, you can download and install it in your system. Unless instructed otherwise, the latest software version is available from Emblaze VCON’s website: (www.emblaze-vcon.com>Support>Downloads).
Appendix B Software Upgrade Enable Remote Upgrade To enable upgrading through the HD utility, you must enable remote upgrading in the HD3000’s Security dialog box. ³ To enable remote software upgrading of the HD3000 1. Press
Appendix B Software Upgrade Downloading the HD Upgrade Utility The HD Upgrade Utility is available from the Downloads page of Emblaze VCON’s website (http://www.emblaze-vcon.com). ³ To download the Upgrade utility 1. On the www.emblaze-vcon.com>Support>Downloads page, click the link for downloading the HD Upgrade utility. 2. Download the setup file to your PC. 3. Run the setup file to install the utility on the remote PC. Perform the steps in the Upgrade utility’s installation wizard.
Appendix B Software Upgrade 3. If applicable, enter the Password defined in the HD3000’s Security settings (see “Setting a Security Password” on page 141). 4. Click Browse to select the upgrade file that you previously downloaded from the Emblaze VCON website. 5. Click Start. CAUTION The entire procedure takes several minutes. Do not restart HD3000 until the upgrade process is complete! When the upgrade installation finishes, the HD3000 restarts. 6.
Appendix B Software Upgrade B.2 Upgrading from the HD3000 Alternatively, you may upgrade the HD3000 software directly from the HD3000. Checking for upgrade can be done automatically or at your own initiative. To upgrade through the HD3000, the system’s LAN configuration must be set up completely - all parameters must be defined (see “LAN Connection” on page 65).
Appendix B Software Upgrade Select to enable the HD3000 to check for new software versions. 5. Press . OK Manual Upgrade Checking for new upgrade availability manually may be done at any time. ³ To upgrade manually 1. In the Upgrade dialog box, press the red CHECK NOW SoftKey. 2. If a new version is available, a message appears, identifying the version and asking if you want to download it. 3. To proceed with the upgrade, press .
Appendix B Software Upgrade B.3 Confirming Successful Upgrade The upgrade process has been completed. HD3000 then restarts itself and runs through the usual opening process. Wait until the Ready Screen (see “HD3000 Screens” on page 38) appears. At this stage, confirm that the latest software is running on your system. ³ To check the version of the HD3000 software 1. Press
Appendix B Software Upgrade B.4 Installer Mode If for some reason the upgrade was not successfully completed, HD3000 enters Installer Mode after it restarts. 1. Verify that you’ve entered the correct Network information before running the upgrade program again. 2. Write down or copy the IP address of the HD3000. Press . 3. Rerun the upgrade process from the HD Upgrade Utility. Be sure to enter the correct IP address for the HD3000.
INDEX A accepting Multicast Floor 48, 130 access for programmers 142 accessories 7 Acoustic Echo Cancellation. See AEC adding Phone Book entry 50 to 53 remote party to Phone Book 52 ad-hoc videoconference 136 ADJUST SoftKey 85 adjusting audio 88 to 94 color 77 video 77 to 87 video quality 85 AEC (Acoustic Echo Cancellation) 93 AES (Advanced Encryption Standard) 143 answering call 45 Auto Answer multipoint 111 point-to-point 47 multipoint 110 application sharing.
Index Chair 129 Hang up conference 104 MCU Conference 98 to 104 MCU conference 95 multicast 129 viewing another site 102 CHECK NOW SoftKey 160 checklist of components 9 CIF 115 COLOR SoftKey 78 Composite video 16 cable 16, 28 connecting HD2000 electrical source 23 connecting HD3000 9 to 33 cameras, multiple 26 Dual Monitor 16, 17 DVD/VCR 29 to 31 LAN 21 microphone 20 optional accessories 24 Single Monitor 11 CONTRAST SoftKey 78 creating Phone Book entry 50 to 53 customizing display 84 D data sharing 117 c
Index E G E.164 number 54 Echo Cancellation 93 EDIT SoftKey 53, 57 editing Phone Book entry 53 electrical source connecting to 23 embedded MCU (Multipoint Control Unit) 3, 95 to 111 data sharing 120 Enable Remote Upgrade 142 Streaming 142 Telnet for Remote Commands 142 Web Management 125, 142 Encryption Mode 143 ending videoconference 61 entering Interactive Multicast 129 entering numbers or letters 40 ERASE PBK SoftKey 149 Ethernet Speed 73 G.711, G.722, G.723.1, G.728, G.
Index HD3000 (cont.
Index Media Xchange Manager™. See MXM menus closing 40 navigating 39 selecting an item 40 MIC connector audio configuration 90 connecting microphone 20 microphone audio problems 150 connecting 20 gain level 94 mute 42, 88 selecting 90 mixing audio configuration 91 monitor blank screen 150 connecting 11 to 19 Dual Monitor 2, 16, 18 safety issues iv motion control, setting 86 multicast streaming 4, 113 Multicast, Interactive. See Interactive Multicast multi-language interface 153 multi-party.
Index password configuration security 126, 141 interactive multicast 144 system security 141 Phone Book adding remote party 52 creating entry 50 to 53 deleting entry 53 editing entry 53 starting videoconference 55 positioning camera 81 Power button shutting down HD3000 36 starting HD3000 35 power supply connecting to 23 preset camera position 82 Priority Type 70 Priority Values 71 programming access 142 PTZ camera 6, 26 Q QCIF 115 QoS (Quality of Service) 3, 70 R REBOOT SoftKey 149 receiving multipoint c
Index shutting down HD3000 35 Single Monitor connecting 11 data sharing display 119 Site MCU conference 95, 105 to 107 requesting floor 106 returning floor 106 viewing another site 107 SoftKey ADJUST 85 BRIGHTNESS 78 CHECK NOW 160 COLOR 78 CONTRAST 78 DELETE Phone Book entry 53 Speed Dial entry 57 DIAGNOSE 21, 75, 147 EDIT 53, 57 ERASE PBK 149 FLOOR TO SITE 101 HUE 78 INVITE 136 KEYBOARD 41, 50 LOAD DEFAULTS 149 LOWER CASE 41 MANUAL DIAL 42 MXM CALL CONTROL 135, 136 NEW 50 REBOOT 149 REDIAL 43 RELEASE FLOO
Index Subnet Mask 65 Support, Technical viii, 147 S-Video cable additional camera 26, 28 dual monitor 16, 17 single monitor 11, 13 dual monitor display 16 T tabletop microphone audio configuration 90 connecting 20 tabs, dialog boxes 38 TAKE FLOOR SoftKey 100 Technical Support viii, 147 Telnet Server, enable 142 testing, diagnostics 147 to 149 Transcoding 96 TRANSFER SoftKey 135 transferring calls 135 troubleshooting 147 to 151 TV connectors connecting Dual Monitor 16, 17 connecting Single Monitor 11, 13 T
Index videoconference (cont.) starting Manual Dialer 42 to 43 Phone Book 55 Speed Dial 56 troubleshooting 151 VIEW FLOOR SoftKey 103, 107 VIEW SITE SoftKey 102, 107 Voice-Activated Switching 95, 137 Emblaze VCON HD3000 User’s Guide W Web Management 4, 125 to 127 enabling 125, 142 WINS server H.
