System information

99 of 114Release 7.0VNX™ System Operations
Run log collection and automatic transfer
The Unisphere software can run the Log Collection and Automatic Transfer tool, a
support feature found in VNX version 5.5.27 or later. The Log Collection feature is
enabled by default. However, automatic transfer is disabled by default. Support
materials, logs, and dumps are automatically collected and saved locally on the
Control Station.
When the Automatic Transfer service is disabled, you can initiate an on-demand
collection of logs and save the logs locally on the VNX.
To initiate on-demand log collection:
1. Select System > System Information.
2. From the task list, under Service Tasks, select Manage Log Collection.
3. Click Collect.
After collecting logs and files, you can configure the system to automatically
transfer the support materials collected from the Control Station to a
preconfigured FTP server. The Automatic Transfer feature is disabled by
default.
To enable automatic transfer:
1. Select System > System Information.
2. From the task list, under Service Tasks, select Manage Log Collection.
3. Select Enable Automatic Transfer.
4. Click Apply.
When Automatic Transfer is enabled, it configures the VNX for file to
automatically transfer collected logs from the Control Station to a preconfigured
FTP server when the Collect button is clicked.
Note: Initiating on-demand log collection in combination with Automatic Transfer causes the
system to transfer both logs and dumps when they are generated.
Run log collection from the CLI
An EMC Customer Support Representative may ask you to run the
automaticcollection script on the Control Station.
To run the log collection script to create the support materials file:
1. Use a secure, encrypted, remote login application to log in to the primary
Control Station as root.
2. Type this complete path to run the script:
$/nas/tools/automaticcollection -getlogs
The script compiles the VNX support information into a compressed tar file and
saves the file in the /nas/var/emcsupport directory. The tar file is given the
name:
support_materials_<serial_number>.<yymmdd_hhss>.tar.zip