PRO Installation Touch Smart Thermostat 1
Designed by the pros for the pros There are a lot of choices when it comes to buying a thermostat, but only one combines 125 years of experience and the latest connected home technology to empower your customers to take control of their comfort from anywhere. We proudly connect you to a professional-grade thermostat that you can offer your customers with confidence and that will keep you connected with them even after the initial install.
Easy to install and connect Sensi is designed to install like a standard thermostat. It gives you the flexibility to connect to Wi-Fi at installation or let your customer connect it later using the Sensi app.
HVAC SYSTEM COMPATIBILITY SYSTEM TYPE COMPATIBILITY MODIFICATIONS Conventional heating and cooling • Gas furnace • Air conditioner • Electric furnace • Boiler Yes Requires a common wire (c-wire) Heat only • Gas furnace • Electric furnace • Boiler Yes Requires a common wire (c-wire) Cool only • Air conditioner Yes Requires a common wire (c-wire) Heat pump Yes Requires a common wire (c-wire) Communicating proprietary systems No Needs standard HVAC wiring Line voltage No Requires low voltag
What’s in the box? • Sensi Thermostat • Screws and Anchors • Wire Labels Items needed for Wi-Fi connection: • The homeowners compatible iOS or Android device with the Sensi app installed and registered • Your customer’s Wi-Fi network name (SSID) and password • A Wi-Fi network with 802.11n 2.4GHz band QUICK TIP: Ask the homeowner to download the Sensi app and gather their Wi-Fi information while you are installing the thermostat.
Installation 1. Turn terminal light switch on for better visibility. 2.
SINGLE STAGE OR MULTI-STAGE SYSTEM (NO HEAT PUMP) WITH TWO TRANSFORMERS Thermostat † System Configuration Single Stage AC1 GA1 EL1 MultiStage AC2 GA2 EL2 Cool Mode 2nd Stage 24 Volt (Hot) Cool 24 Volt (Hot) Heat 24 Volt (Common) Cool Mode 1st stage Heat Mode 1st Stage Humidifier Blower Heat Circulator Mode 2nd Stage Fan Energized On Call For Cool O Energized Constantly in Cool Mode (Factory Default) (And Heat B If ConfiEnergized Constantly gured DeIn Heat humidifier For Electric Mode (Or Heat) H
HEAT PUMP SYSTEMS Thermostat † †† System Configuration Single Stage Heat Pump HP1 MultiStage Heat Pump 24 Volt (Hot) Cool 24 Volt (Hot) Heat HP2 24 Volt (Common) Heat And Cool Mode 1st Stage (Compressor) Heat Mode 2nd Stage Cool Mode 2nd Stage NOTE: Dual Fuel Option De-Energizes Heat Mode Humidifier 1st Stage Heat Mode 1st Stage Blower/ Circulator Fan Energized On Call For Cool O Energized Constantly in Cool Mode (Factory Default) B (And Heat If Energized Configured Constantly DeFor Electr
Configuration 1. Before configuring the thermostat, switch off the terminal light. 2. Configure the thermostat to the appropriate system type.
3. Once the thermostat is installed and properly configured, test the equipment by following these steps: • Turn on power to the system. • Fan Operation • If your system does not have a “G” terminal connection, skip to “Heating System” below. • Press the “Fan” button on the thermostat and select the “On” position. The blower should begin to operate. • Press the “Mode” button to turn off the system. Then press the “Fan” button on the thermostat and select the “Auto” position.
• Heating System • Press the “Mode” button on the thermostat and select the “Heat” position. • Press the up arrow on the thermostat and adjust the setting to 1° above the current room temperature. The heating system should begin to operate and the thermostat display will turn red indicating heating on the screen. • For heat pumps with auxiliary, press the up arrow on the thermostat and adjust the setting to 3° above the current room temperature.
• Cooling System • Press the “Mode” button on the thermostat and select the “Cool” position. • Press the down arrow and adjust the setting to 1° below the current room temperature. The blower should come on immediately on high speed, followed by cold air circulation. The thermostat display will turn blue. Note that there can be up to a 5 minute delay for this process. This is indicated by a flashing setpoint temperature.
• Humidification • Press the “Mode” button on the thermostat and select the “Heat” position. • Press the up arrow on the thermostat and adjust the setting to 1° above the current room temperature. The heating system should begin to operate and the thermostat display will turn red indicating heating on the screen. • Press “Menu”, “Advanced Setup”, “Humidify” • Set Humidification to ON and set the humidity set point higher than the current room humidity.
• Dehumidification • Press the “Mode” button on the thermostat and select the “Cool” position. • Press the down arrow and adjust the setting to 1° below the current room temperature. The blower should come on immediately on high speed, followed by cold air circulation. The thermostat display will turn blue. Note that there can be up to a 5 minute delay for this process. This is indicated by a flashing setpoint temperature.
Troubleshooting SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION No Heat/ No Cool/ No Fan (common problem) 1. B lown fuse or tripped circuit breaker 1. R eplace fuse or reset breaker 2. Furnace power switch to OFF 3. F urnace blower compartment door panel loose 2. T urn switch to ON 3. R eplace door panel in proper position to engage safety interlock or door switch 4. T ighten connections 4. L oose connection to thermostat or system No Heat 1. T hermostat not set to Heat 2.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION No Cool 1. T hermostat not set to Cool 1. S et thermostat to Cool. 2. Loose connection to thermostat or system 3. C ooling system requires service or thermostat requires replacement 2. V erify thermostat and system wires are securely attached. 3. D iagnostic: Set Mode to Cool and lower setpoint below room temperature.
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Furnace (Air Conditioner) Cycles Too Fast or Slow The location of the thermostat and/ or the size of the Heating System may be influencing the cycle rate Digital thermostats provide precise control and cycle faster than older mechanical models. The system turns on and off more frequently, but runs for a shorter time. If you would like to increase cycle time, choose Slow for the Cycle Rate in the Sensi app. “ C all for Service” appears on the screen 1.
Connecting Sensi to Wi-Fi 1. A sk the homeowner to download the free Sensi app onto their iOS or Android device. 2. A sk the homeowner to follow the prompts to create an account. 3. Once the homeowner has logged in, ask to use their device to connect the thermostat to the Wi-Fi. QUICK TIP: You must have your customer’s Wi-Fi Network (SSID) and Password to complete the wireless setup.
4. S elect “Connect Thermostat to Wi-Fi” and follow the in-app prompts to complete the connection steps. 5. O nce the thermostat is connected to Wi-Fi, enter your registered phone number by selecting “Settings”, at the bottom then “Contractor Info”.
Warnings INSTALLER INFORMATION FAILURE TO READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY BEFORE INSTALLING OR OPERATING THIS CONTROL COULD CAUSE PERSONAL INJURY AND/OR PROPERTY DAMAGE. WARNING: OUT OF PHASE TRANSFORMERS On two transformer systems, the transformers MUST be in phase. Measure the voltage across RC and RH. If more than 12 Volts AC is present between RC and RH, then the transformers are NOT in phase.
For Your Customer MAKE SURE TO LEAVE THE SENSI WELCOME GUIDE FOR YOUR CUSTOMER.
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