Warranty

It is expressly understood that any technical advice furnished by
Seller with respect to the use of the Goods is given without
charge, and Seller assumes no obligation or liability for the advice
given, or results obtained, all such advice being given and
accepted at Buyer’s risk.
4. INSTRUCTIONS FOR RETURNING WHITE-RODGERS PRODUCTS
a. If service is required, it must be performed by the dealer from which this
product was purchased (preferred), by a competent heating and/or air
conditioning contractor or by an authorized White-Rodgers’Service
Center. If the installing dealer or contractor fails to render performance
under the terms of this Limited Warranty within a reasonable time, then
contact in writing by mail or fax to:
White-Rodgers
Attn: Customer Service Manager
8100 W. Florissant Ave
St. Louis, MO 63136
Fax: [phone]
In your letter, please supply the serial number, proof of the installation
date, the name of installing dealer/contractor, the model number of the unit
involved and the manufacturing date code. You may be asked to return the
Goods or part(s) claimed to be nonconforming to White-Rodgers at your
own expense.
b. You may also Contact the Manufacturer’s Customer Service
Product
Description
Customer
Service Phone
Number
Customer Service
Email
Wi-Fi Thermostats 1-888-605-7131 [e-mail]
All other models 1-888-725-9797 white-rodgers.com
c. Buyer may not return Goods without first advising Seller of the reasons
therefore, obtaining from Seller a Returned Goods Authorization (RGA)
Number and the address to send the return goods from White-Rodgers’
Customer Service Department and observing such instructions as Seller
may give in authorizing such return.
d. Each item being returned MUST be accompanied with a RGA Form and
Number before returning to Seller. The local White-Rodgers salesperson
MUST approve the return of any in-warranty Goods (installed less than 12
months), which is over 36 months old according to the manufacturers’
date code, prior to shipment to the factory or the Goods will be considered
out of warranty.
e. Any Goods identified with a completed form and received transportation
“prepaid”at our W-R’s facility that is found to be defective in materials
and/or workmanship under normal use and service will, at Seller’s option,
be repaired, corrected, or replaced at no charge or refund/credit issued.
f. If examination at the W-R’s facility does not disclose any nonconformity
covered by this warranty, a notice will be sent stating what Goods are not
covered by warranty. We will hold the Goods for a period of 30 days at our
facility. In such time, you are to advise us to either scrap the Goods at our
facility, or return the Goods to you “as is”. If we are not notified within the
30 day period as to the disposition of the Goods, we reserve the right to
scrap at our facility and the return will be considered closed.
W
-
R Limited Warranty Product List/Table
Product Family
W
-
R Model/Part Prefix
From Date Code
Installation Date
Digital Thermostats
1F70s, 80s, and 90s 66 months 5 years
Interfaces & Controls
Various 36 months 1 year
Ignitors
21D64-2 66 months 5 years
IAQ (Indoor Air Quality) Products
Air Cleaners ESC, MCS, MCD, ECD 66 months 5 years
UV Lights UV 66 months 5 years
Zoning Systems CZ, CMM, CRDS, CRMM 66 months 5 years
Humidifiers HSP, HFT 66 months 5 years
Gas Valves
25, 36, and 37
36 months 1 year