User Guide

DSView software error messages
The following list of error messages may appear during interface with DSView software.
Type of
Problem
Error Message
Credentials
The DSView software is not permitting this action because of mismatched rights. Verify that your username matches
a username on the DSView software, and check the Service Account Name and Password in your configuration
settings.
Certificate
The DSView software certificate has not yet been accepted. Please install the certificate using the instructions in the
Help documentation and try again. (Tip: In Help, select Search and type in 'export dsview certificate'.)
Host name
The DSView software is not permitting this action because the hostname entered is invalid. Check your configuration
settings and try again.
URL
The DSView software is not permitting this action because the URL entered is invalid. Check your configuration
settings and try again.
Communication There was a problem communicating with the DSView software. Check your configuration settings and try again
License limit
The DSView software is not permitting this action because the maximum number of allowed user sessions has been
reached. Other users must log off of the DSView software before this action can be performed.
Service account
The DSView software is not permitting this action because the Service Account entered is not authorized. Check with
your DSView software administrator.
System error
The DSView software is not permitting this action because it is experiencing a system level error. Check with your
DSView software administrator or try again later.
Disabled user
account
The DSView software is not permitting this action because the Service Account has been disabled or locked. Check
with your DSView software administrator.
DSView
software name
The DSView software Name does not match a unit name on the DSView software. Please correct the name and try
again.
Password
expired
The DSView software is not permitting this action because the Service Account password has expired. Check with
your DSView software administrator.
Session expired
The DSView software is not permitting this action because the user session for this request has expired. Please try
again or check with your DSView software administrator.
Web Service
not available
The DSView software is not permitting this action because it's web services have been disabled. Check with your
DSView software administrator.
Table G.2: DSView Software Error Messages
Import and export error messages
This following information defines error messages that may occur in the Import and Export feature of the
application using Microsoft® Excel.
• Known Exceptions
• No valid data found
• Settings Sheet Decoding issues
• Duplicate user-defined column name
• Reserved column name used for user-defined property
• Could not decode user-defined property type
• Could not decode units type
• Units type is not defined
Appendices 145