Verizon FiOS TV User Guide
Welcome to Verizon FiOS TV Congratulations. You made a great choice by subscribing to FiOSSM TV. It’s going to revolutionize your television experience. As a Verizon FiOS TV subscriber, you can unleash the full potential of your television and enjoy the programming selection, picture and sound quality that only fiber-optic technology can deliver. This guide will help you get the most out of your FiOS TV.
Table of Contents Verizon FiOS Network 5 The Verizon FiOS Difference 6 ONT Power Supply Unit (OPSU) 7 Battery Backup Unit (BBU) 8 BBU Indicator Lights BBU Audible Alarms 9–10 Troubleshooting Tips 10–11 ONT Indicator Lights 12 Remote Control 15 Easy-To-Use Buttons 16 Your Remote Control at a Glance 17 Using Your Remote Control 18–21 Device Codes 22–27 Interactive Programming Guide 2 8–9 29 Introduction 30–31 Main Menu 32 Search 32 TV Listings 33 Video on Demand 34 Mini-G
High Definition Television (HDTV) 35 Digital Video Recorder (DVR) 35–36 Settings 36–37 Parental Controls Quick Tips Digital Video Recorder 37 38–39 41 Getting Started 42–43 Recording TV 43–45 Controlling Live TV with the DVR 46–47 Set Top Boxes 49 Standard Definition 50–51 High Definition 52–53 Digital Video Recorder 54–55 Notes 56–58 3
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Verizon FiOS Network 5
The Verizon FiOS Difference: Understanding your new fiber-optic connection Now that you’re hooked up, here’s how it works. While traditional telephone and cable TV networks use mostly copper wire and coaxial cable to deliver services, Verizon FiOS is 100% fiber-optic, bringing you state-of-the-art voice, TV and high-speed Internet service. With Verizon FiOS, your home is now ahead of its time. Verizon FiOS uses hair-thin strands of glass to carry information in the form of laser-generated pulses of light.
ONT Power Supply Unit (OPSU): Finding your electricity source Your ONT requires electricity to operate all Verizon services provided on the FiOS network. The OPSU supplies power by connecting your ONT directly to an electrical outlet in your home or garage. The OPSU contains a single indicator light that tells you if electrical power is present. If the indicator light is dark, electricity is not flowing from the outlet to the ONT. In normal operation, the light should be green.
Battery Backup Unit (BBU): Continuous power when you need it In case your ONT Power Supply Unit is accidentally unplugged — or in the event of a commercial power failure — a backup battery has been installed to provide you with power for voice service for approximately four hours. Your BBU was installed in a location in your home or garage where it can be easily monitored — most likely near the OPSU. The BBU is connected directly to the ONT to provide backup power if it’s needed.
Battery: Green — ONT is operating normally. BBU is on standby. Yellow — Battery is either recharging or conducting a self-test, or the BBU is providing power to the ONT. Red — Battery is low. When this light comes on, approximately two hours of talk time remain. Replace Battery: Red — Battery needs to be replaced. Auxiliary (currently not available): Green — Auxiliary Battery Pack (ABP) is connected to the BBU. Off — No ABP is connected.
Since you are responsible for the management of your battery, it is very important that you familiarize yourself with these light signals and audible alarms, to ensure that you have backup power if it’s needed. Please note: In the event of a power outage, only your telephone service will receive power. Your backup battery will not operate your FiOS TV service or Internet service.
2. If the battery is properly connected and the Replace Battery indicator light is red, replace the battery in your BBU, as it is fully discharged. 3. After taking these steps, recheck the BBU indicator lights. If the battery lights are not in normal status, call the Verizon Fiber Solutions Center for assistance at 1-888-553-1555. Voice Service Test: If you are still having problems with your voice service, it could be your inside wiring.
Here’s a quick guide for reading your ONT Indicator Lights: Green light: The battery is connected and the voltage level is adequate. No light: The ONT is not operating from the battery or the battery is depleted. Red light: The ONT has detected a hardware failure. Blinking light: The ONT is not synchronized with the Central Office. No light: The ONT is fully operational and connected to the Central Office. Green light: The ethernet port is transmitting data.
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Remote Control 15
Everything You Need to Know about Your New Remote. Whether you’re browsing through channels, recording your favorite shows or ordering the latest hit movies from our extensive Video on Demand (VOD) library, your Verizon FiOS TV universal remote does it all. Your new remote allows you to enjoy all the advanced features of FiOS TV, such as our state-of-the-art Interactive Programming Guide (IPG).
Your Remote Control at a Glance VOD provides access to Video on Demand programming. MUTE silences current audio feed. VOL raises or lowers volume levels. POWER turns the selected device on or off. CABLE activates the remote control of Set Top Box functions. AUDIO, DVD/VCR or TV selects the programmed device for the remote control. HELP displays helpful information on using the IPG. FAV displays your Favorite Channels list for selection or modification.
Using Your Remote Control Your new remote can control up to four devices. To select the device you’d like it to control, simply press one of the device keys (TV, AUDIO, DVD/VCR or CABLE) at the top of your remote. Then follow programming instructions below. Programming Device Control Each of the additional device keys controls a particular type of device. For example, the DVD/VCR key controls your VCR, DVR or DVD player, but not your TV, unless you specify otherwise.
3. Press . The remote will send the command for the function you pressed in step 2. 4. If the device performed the function you pressed, press OK. The remote will now control the device you selected in step 1. If the device did not perform the function you pressed, repeat step 3. Press to retry the previous code. Checking Codes 1. Press and hold a device key (AUDIO, DVD/VCR or TV) for at least six seconds.
Reassigning Device Keys Each device key accesses a specific type of device (for example, the DVD/VCR key can only be programmed to control a DVD player, VCR, DVR or HTS). This makes it easier to search for a code if your device’s code does not appear on the list provided. Your new remote allows you to change the type of device that may be assigned to a device key. That way, if you have two TVs, for example, you can control them both by changing the type of device the DVD/VCR or AUDIO key controls. 1.
Troubleshooting If you have trouble with your remote, try the following steps, in order: My remote is not responding. 1. Review the information in Using Your Remote Control to make sure that the key you pressed is active for the device you are controlling. 2. Make sure you are controlling the device you think you are. (See Using Your Remote Control for more information on choosing a device control.) 3. Make sure your batteries are good.
Device Codes Audio Amplifiers Pioneer 1877 Aiwa 0406 Scientific Atlanta 1877 Carver 0269 Audio Amp Tuners Curtis Mathes 0300 ADC 0531 Denon 0160 Aiwa 1405, 0158 GE 0078 Anam 1609 Harman/Kardon 0892 Audiotronic 1189 JVC 0331 Bose 1229, 0639 Left Coast 0892 Capetronic 0531 Linn 0269 Carver 1189 Luxman 0165 Dell 1383 Magnavox 0269 Denon 1360, 0004 Marantz 0892, 0321, Harman/Kardon 0110 Adventura 0046 Integra 0135 Aiko 0092 JBL 0110 Aiwa 0701 JVC 0074 Akai 0702, 0030, 0672 Kenwo
TVs (continued) Celebrity 0000 Celera 0765 Changhong 0765 Citizen 0060, 0030, 0092, 0039, 0056, 0046 Clairtone 0185 Clarion 0180 Concerto 0056 Contec 0180, 0185, 0157 GoldStar 0030, 0178, 0001, 0032 Marantz 0054, 0030, 0855, 0704 Grunpy 0180, 0179 Matsushita 0250, 0650 Haier 0768 Hallmark 0178 Harley-Davidson 0179 Harman/Kardon 0054 Harvard 0180 Memorex 0154, 0250, 0463, 0150, 0178, 0179, 0016 MGA 0150, 0030, 0178 Hello Kitty 0451 Midland 0047, 0017, 0051, 0035, 0032 Himitsu 0180 Hisense 0748 Cro
TVs (continued) Signature 0016 Pioneer 0166, 0038, Simpson 0187 0866, 0679 Portland 0092, 0039 Prima 0761, 0817, 0815, 0783 Princeton 0700 Prism 0051 Soundesign 0180, 0178, 0111, 0179, 0021, 0096, 0020, 0080, 0165, 0866, 0016, 0027, 0056 0178, 0179 Waycon 0156 Spectricon 0003 White Westinghouse Squareview 0171 SSS 0180 0463, 0623 Yamaha 0030 Supre-Macy 0046 Zenith 0017, 0463, 0178, 0016, 0092 0052, 0003 Supreme 0000 Zonda 0003 Proview 0835 SVA 0748, 0768 VCRs Pulsar 0017 Sylvania 00
VCRs (continued) Magnin 0240 Pulsar 0039 Durabrand 0039, 0038 Marantz 0035, 0081 Quasar 0035, 0162, Dynatech 0000 Marta 0037 Electrohome 0037 Matsushita 0035, 0162 Electrophonic 0037 MEI 0035 Emerex 0032 Memorex 0035, 0162, Emerson 0037, 0184, 0000, 0121, 0043, 0209, 0002, 0278, 0479, 1479, 1278 Fisher 0047, 0104 Fuji 0035, 0033 Funai 0000 0037, 0048, 0039, 0047, 0240, 0000, 0104, 0209, 1237, 0479 MGA 0240, 0043 MGN Technology 0240 Minolta 0042 Mitsubishi 0067, 0043, Garrard 0000 0807 GE
VCRs (continued) Hitachi 0000 Philips 0618 Thomas 0000 Lloyd’s 0000 ReplayTV 0616, 0614 Tivo 0636, 0618, 1503 Magnasonic 1278 Sonic Blue 0616, 0614 TMK 0240 Magnavox 0000, 1781 Sony 0636 Toshiba 0045, 0043, Magnin 0240 Tivo 0636, 0618 Memorex 0162, 1237 MGA 0240 DVD/VCR Combination Devices Mitsubishi 0807 Allegro 0869 Optimus 0162 Apex Digital 1061 1503, 1145 Totevision 0037, 0240 Unitech 0240 Vector 0045 Vector Research 0038 Orion 0002, 1479, Daewoo 0833 Video Concepts 0045 0479
DVDs (continued) Denon 0490 DVD2000 0521 Emerson 0591, 0821, Pioneer 0525, 0571, 1902, 0632 Polk Audio 0539 Prima 1016 0675 Proscan 0522 Enterprise 0591 Proview 1042 Fisher 0670 Qwestar 0651 Funai 0675 RCA 0522, 0571, 0717, GE 0522, 0815, 0717 Go Video 0783, 0715 GPX 0699 0790, 1022, 0822 Rio 0869 Rotel 0623 Jensen 1016 Philips 0854 Prima 1016 RCA 1022 Samsung 0899 Sylvania 0675 Toshiba 0695 Home Theater Systems (HTS) Spex Digital 1915 Audiovox 0790 Greenhill 0717 Samsung 0573, 0820, 1932, 1
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Interactive Programming Guide 29
Introduction Prepare to unleash the full potential of FiOS TV. This next-generation TV service, with its Interactive Programming Guide (IPG), delivers more entertainment choices to your TV screen than ever before. Flip through your favorite channels with the click of a button. Or search by actor or title in a flash. But that’s just the beginning. With Verizon FiOS TV, you can enjoy advances in entertainment technology like High Definition TV (HDTV) and Digital Video Recording (DVR).
FAV displays your Favorite Channels list for selection or modification. MUTE silences current audio feed. VOL raises or lowers volume level. HELP displays helpful information about using the IPG. OK selects the item highlighted in green. Power turns the selected device on or off. CABLE activates the remote control of Set Top Box functions. CH changes to the next higher or lower channel. INFO displays a description of the show you are watching or have selected in the IPG.
Main Menu The Main Menu is the first menu you’ll see when accessing your IPG. Once you press POWER on the remote to turn on the Set Top Box, press MENU for a broad overview of your entertainment choices. From here, you can access all the features and functions of the FiOS TV IPG. Just highlight the menu option you want and press OK.
TV Listings TV Listings displays a list of the programs available to watch at the present time, and for up to 14 days thereafter. To access this list, press the GUIDE button on your remote control, or select TV LISTINGS from the Main Menu. 1. Use the remote to navigate the TV Listings while browsing through the programs. 2. For a description of any program listed, select it and press the INFO button on your remote control. 3. Use or 4. Use or 5. Press to move through the program listings by channel.
Video on Demand Video on Demand is programming that is available for you to watch anytime (and as many times as you like) within a set rental period. Simply select ON DEMAND from the Main Menu (or choose Channel 900 from the TV Listings) to see the VOD titles that are currently available. Select a program you want to watch and follow the instructions to either complete your purchase or start watching the free or subscription VOD program.
Help If you have questions on using Parental Controls, Video on Demand or any of the many features of the IPG, you can go to the Help Menu for answers. You’ll find detailed information and instructional videos to help you get the most out of FiOS TV. High Definition Television (HDTV) Now you can enjoy the awesome picture quality of HDTV via Verizon FiOS TV (if you have an HD-ready TV and either the High Definition or DVR Set Top Box). Easily search the TV Listings for shows being offered in HDTV.
DVR (continued) The Verizon FiOS TV DVR has dual-tuner capability, so you can record two programs at the same time or watch one program while recording another. Record an upcoming show by finding it in the TV Listings, highlighting it, and then pressing the RECORD button on your remote control. Recording takes place automatically. Smart SERIES RECORDING lets you record every episode of your favorite series automatically — even if they’re shown at different times and on different days.
• Set up Parental Controls with a personalized PIN. • Review Pay Per View and Video on Demand purchases. • Change audio output characteristics. (See Quick Tips, pages 38–39.) Parental Controls The FiOS TV IPG provides the ability to control and manage the programs and content that come into your home. With Parental Controls, it’s easy to: • Selectively block programming by channel, rating or category. • Selectively block Pay Per View and Video on Demand purchases.
Quick Tips: How do I... Access Video on Demand (VOD)? Video on Demand is programming that is available for you to watch anytime (and as many times as you like) within a set rental period. Simply select ON DEMAND from the Main Menu (or choose Channel 900 from the TV Listings) to see the VOD titles that are currently available. Select a program you want to watch and simply follow the on-screen instructions.
Block out material that’s not suitable for children? Many parents are concerned about the programming their children watch. Our Parental Controls feature lets you do something about it. Select SETTINGS from the Main Menu, and then select PARENTAL CONTROLS. From there, you’ll be able to block access to shows either by channel or by rating, and can choose to hide or show adult titles.
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Digital Video Recorder 41
Digital Video Recording lets you control the show. Your FiOS TV Digital Video Recorder (DVR) represents an entirely new way to enjoy watching television. You can pause and rewind live TV — and even record one show while watching another. It puts you in control of your TV viewing schedule, enabling you to watch what you want, when you want.
Selecting an Item with the Remote Control In this guide, “Select” means to highlight an on-screen item by moving to it with the ARROW buttons and then pressing OK. Recording TV Record a Show That’s Currently Playing Record the show you are watching by pressing RECORD on the remote. A red indicator appears in the upper right corner of the screen for a few seconds to let you know that recording has started.
You can choose whether to record only first-run episodes, whether to add padding at the beginning or end of a show, or whether to permanently save a show. In addition, a SERIES PRIORITY feature lets you rank the series you want to record, so that the DVR automatically resolves schedule conflicts, before they occur. Review or Cancel Scheduled Recordings of Shows or Series Select RECORDED TV from the MENU. The list of shows scheduled to be recorded can be seen under the heading SCHEDULED.
pressing the REW or FFWD buttons more than once. Press once for 3x speed, twice for 15x, three times for 60x and four times for 300x. Keep or Delete a Recorded Show Select RECORDED TV from the Main Menu. Highlight a program that you want to delete from the list of DVR RECORDINGS and select ERASE RECORDING. Once the recording space becomes full, the DVR will automatically delete the oldest shows to make space for new recordings.
Controlling Live TV with the DVR How the DVR Handles Live TV Whenever you tune in to a Verizon FiOS TV channel, the DVR instantly begins storing the show in its internal memory and will continue to do so until you tune to a different channel. At this point, it discards the previous channel’s show and begins storing the new one. This memory technology allows you to control live TV in the ways described below.
Pause Live TV Press PAUSE, then FFWD or REW for a slow-motion, fast-forward or rewind effect. Replay Live TV Press the REPLAY button on your remote for an instant replay of the last seven seconds of the show you’re watching, whether it’s live TV or a previously recorded show. Resume Watching Live TV If you’re watching a live program delayed by pausing or rewinding live TV, pressing the LIVE TV button jumps the show forward to the point currently being broadcast.
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Set Top Boxes 49
Standard Definition The state-of-the-art Standard Definition Set Top Box (STB) from Verizon FiOS TV brings you unsurpassed digital audio and video quality. The Standard Definition box gives you access to the FiOS TV Interactive Programming Guide (IPG), letting you conveniently select and view programs, set parental controls and take charge of your viewing experience. You can also order shows and events on Pay Per View (PPV) or order movies from our extensive Video on Demand (VOD) library.
17. AC SWITCHED OUTLET Connects STB AC power cord and provides a switched power outlet to connect another device, such as a TV or Home Theater System (HTS). 12. RF IN Connects to the FiOS TV video signal. 13. AUDIO OUT TO TV (R/L) Connects to audio inputs of a TV. 14. AUDIO OUT TO VCR (R/L) Connects to audio inputs of a VCR (constant-level stereo outputs). 18. To TV/VCR Connects to a TV or VCR. 19. S-VIDEO Connects to the S-Video input of a TV, VCR or HTS. 13 12 18 15.
High Definition The Verizon FiOS TV High Definition Set Top Box (STB) is one of our premium interactive digital video receivers. The High Definition STB automatically gives you access to HD content — letting you see the sharpest images possible. And it brings you all the extraordinary features of FiOS TV, including programming options, the Interactive Programming Guide (IPG), Video on Demand (VOD) and access to commercial-free, CD-quality music.
23. OPTICAL SPDIF Connects to a TV, VCR or HTS to provide Dolby Digital 5.1 audio. 15. GUIDE Displays the TV Listings in the IPG. 24. VIDEO IN Accepts baseband video from a VCR, camcorder or other video device. Currently not enabled. 16. CHANNEL Scrolls up or down through the channels. 17. RF IN Connects to the FiOS TV video signal. 17 18 21 19 20 18. RF OUT Connects to a TV or VCR. 19. IR Currently not enabled. 20. SMART CARD Supports electronic commerce using a Smart Card. Currently not enabled.
Digital Video Recorder The Verizon FiOS TV Digital Video Recorder (DVR) Set Top Box (STB) is our most advanced interactive digital video receiver. In addition to bringing you all the high-tech features of the High Definition STB, like the FiOSSM TV IPG, Video on Demand (VOD), digital music and the incredible picture quality and sound of HDTV, the DVR STB will revolutionize the way you watch television. The DVR feature allows you to pause and rewind live TV — and even record one show while watching another.
14. SELECT Selects menu options, Pay Per View (PPV) and VOD events, and selects channels from the IPG. 15. GUIDE Displays the TV Listings in the IPG. 16. CHANNEL Scrolls up or down through the channels. 17. RF IN Connects to the FiOS TV video signal. 17 21. S-VIDEO Connects to the S-Video input of a TV, VCR or HTS. 22. OPTICAL SPDIF Connects to a TV, VCR or HTS to provide Dolby Digital 5.1 audio. 23. VIDEO IN Accepts baseband video from a VCR, camcorder or other video device. Currently not enabled.
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Notes 58
