Installation manual

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Customer Support
Control Techniques Americas LLC
12005 Technology Drive
Eden Prairie, Minnesota 55344-3620
U.S.A.
Telephone: [phone] or [phone]
It is Control Techniques’ goal to ensure your greatest possible satisfaction with the operation of our products. We are
dedicated to providing fast, friendly, and accurate assistance. That is why we offer you so many ways to get the support
you need. Whether it’s by phone, fax or modem, you can access Control Techniques support information 24 hours a
day, seven days a week. Our wide range of services include:
FAX [phone]
You can FAX questions and comments to Control Techniques. Just send a FAX to the number listed above.
Website and Email www.emersonct.com
Website: www.emersonct.com
Email: [e-mail]
If you have Internet capabilities, you also have access to technical support using our website. The website includes
technical notes, frequently asked questions, release notes and other technical documentation. This direct technical
support connection lets you request assistance and exchange software files electronically.
Technical Support [phone] or [phone]
Email: [e-mail]
Control Techniques’ “Motion Made Easy” products are backed by a team of professionals who will service your
installation. Our technical support center in Eden Prairie, Minnesota is ready to help you solve those occasional
problems over the telephone. Our technical support center is available 24 hours a day for emergency service to help
speed any problem solving. Also, all hardware replacement parts, if needed, are available through our customer service
organization.
When you call, please be at your computer, with your documentation easily available, and be prepared to provide the
following information:
• Product version number, found by choosing About from the Help menu
• The type of controller or product you are using
• Exact wording of any messages that appear on your screen
• What you were doing when the problem occurred
• How you tried to solve the problem
Need on-site help? Control Techniques provides service, in most cases, the next day. Just call Control Techniques’
technical support center when on-site service or maintenance is required.
Training Services [phone] or [phone]
Email: [e-mail]
Control Techniques maintains a highly trained staff of instructors to familiarize customers with Control Techniques’
“Motion Made Easy” products and their applications. A number of courses are offered, many of which can be taught in
your plant upon request.
Application Engineering [phone] or [phone]
Email: [e-mail]
An experienced staff of factory application engineers provides complete customer support for tough or complex
applications. Our engineers offer you a broad base of experience and knowledge of electronic motion control
applications.
Customer Service (Sales) [phone] or [phone]
Email: [e-mail]
Authorized Control Techniques distributors may place orders directly with our Customer Service department. Contact
the Customer Service department at this number for the distributor nearest you.