product pic here Administrator’s Guide for Polycom® HDX Systems Version 2.5 December 2008 Edition 3725-23977-005/A Version 2.
Trademark Information Polycom®, the Polycom logo design, ReadiManager® SE200, SoundStation®, ViewStation®, Vortex®, and VSX® are registered trademarks of Polycom, Inc.
About This Guide The Administrator’s Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom® HDX systems. The guide covers the Polycom HDX 9000™ series, Polycom HDX 8000™ series, Polycom HDX 7000™ series, and Polycom HDX 4000™ series systems. Please read the Polycom HDX system documentation before you install or operate the system. The following related documents for Polycom HDX systems are available at www.polycom.
Administrator’s Guide for Polycom HDX Systems iv
Contents 1 Introducing the Polycom HDX Systems . . . . . . . . . . . . . . . . 1-1 Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Polycom HDX 9000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Polycom HDX 8000 Series Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Polycom HDX 7000 Series Systems . . . . . . . .
Administrator’s Guide Polycom HDX Systems Quad BRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRI Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Serial V.35/RS-449/RS-530 Network Interface Status Lights . . . . . . . . . . . . . . . . . . . . Configuring ISDN and Other Network Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Connecting Devices to the Polycom HDX 7000 Series Microphone Input . . . . . . . 4-5 Connecting Devices to the Polycom HDX 4000 Series Microphone Input . . . . . . . 4-5 Placing Polycom Microphones to Send Stereo from Your Site . . . . . . . . . . . . . . . . . . . . 4-6 Polycom Microphone Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Connecting Non-Polycom Microphones or a Mixer to a Polycom HDX System . . . . .
Administrator’s Guide Polycom HDX Systems Managing Directories with the Polycom HDX Web Interface . . . . . . . . . . . . . . . . . . . . . 6-7 Configuring the Global Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11 Global Directory Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Keeping your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-9 10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’s Guide Polycom HDX Systems Polycom HDX 7000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom HDX 4000 Series System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Polycom HDX 9004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Introducing the Polycom HDX Systems Your Polycom HDX video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, Polycom HDX systems provide natural video conferencing interaction through the most advanced video communications technology. Polycom HDX Systems For technical specifications and detailed descriptions of features available for Polycom HDX models, please refer to the product literature available at www.polycom.com.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 8000 Series Systems The Polycom HDX 8000 series provides high-definition (HD) voice, video, and content for medium to large conference rooms. These systems incorporate leading-edge design with performance, flexibility, and capabilities, making it an optimal solution for meeting spaces in any organization. The Polycom HDX 8000 series systems can send and receive wide-screen, HD 720p video in point-to-point and multipoint calls.
Introducing the Polycom HDX Systems Setting Up Your System Hardware This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each Polycom HDX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation.
Administrator’s Guide for Polycom HDX Systems Positioning the Polycom HDX 8000 Series or Polycom HDX 7000 Series Systems Polycom HDX 8000 series and Polycom HDX 7000 series systems can be set up in multiple ways. When used with furniture such as a pedestal or wall mount, the system fits into a bracket on the back of the display. The system can also be placed in a cart or on a table.
Introducing the Polycom HDX Systems Positioning the Polycom HDX 4000 Series Systems The Polycom HDX 4000 series systems are personal video conferencing systems for the desktop. To position the system: 1. Place the Polycom HDX 4000 series monitor on the desktop, leaving enough space to connect the cables easily. Position the system so that the camera does not face toward a window or other source of bright light. 2.
Administrator’s Guide for Polycom HDX Systems Powering On and Off Connect power and power on the system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. Powering On the Polycom HDX 9000 Series Systems To power on the Polycom HDX 9000 series, do one of the following: • Press the power button on the remote control. • Press the power switch on the front of the system.
Introducing the Polycom HDX Systems The indicator light on the front of the Polycom HDX 9000 series system provides this information: Indicator Light System Status Off System is powered off. Steady green light System is initializing. System is awake and not in a call. Blinking green light System received an IR signal while awake and not in a call. Blinking green light (on 1 sec, off 2 sec) System is asleep, not in a call. Steady amber light System is in a call.
Administrator’s Guide for Polycom HDX Systems The indicator light on the front of the Polycom HDX 8000 series and Polycom HDX 7000 series system provides this information: Indicator Light System Status Off System is without power. Steady blue light System is initializing. System is awake and not in a call. Blinking blue light System received an IR signal while awake. Blinking blue light (on 1 sec, off 2 sec) System is asleep, not in a call. Steady amber light System is in a call.
Introducing the Polycom HDX Systems The following figure shows the location of the power switches and indicator lights. Monitor Power Monitor Camera System The indicator light on the front of the Polycom HDX 4000 series system provides this information: Indicator Light (System) Status Off System is without power. Steady blue light System is initializing. System is awake and not in a call. Blinking blue light System received an IR signal while awake.
Administrator’s Guide for Polycom HDX Systems The indicator light on the side of the Polycom HDX 4000 series monitor provides this information: Indicator Light (Monitor Power) Status Off Monitor is powered off. Steady blue light Monitor is powered on. Steady amber light Monitor is in standby mode. Rapidly blinking light Monitor is not connected correctly to the system. Verify that the monitor is connected correctly according to the setup sheet you received with the system.
Introducing the Polycom HDX Systems You can run the setup wizard or view the configuration screens in either of these two ways. • In the room with the system — Use the remote control to navigate the screens and enter information. You can use the number pad on the remote control to enter text just like you can with a cell phone. • From a remote location — Use a web browser to access the Polycom HDX Web Interface.
Administrator’s Guide for Polycom HDX Systems 1 - 12
2 Networks This guide covers network types used worldwide. Please note that not all network types are available in all countries. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Network Planning Worksheets for Video Conferencing document, available on the Polycom web site. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.
Administrator’s Guide for Polycom HDX Systems LAN Status Lights The LAN connector on the Polycom HDX 9000 series has two lights to indicate connection status and traffic: Indicator Light Connection Status Left light off No 1000Base-T connection. Left light green 1000Base-T connection. The light goes off each time a frame is transmitted or received. Right light off No 10/100Base-T connection. Right light green 100Base-T connection. The light goes off each time a frame is transmitted or received.
Networks To configure LAN properties: 1. Go to System > Admin Settings > LAN Properties. 2. Configure these settings on the LAN Properties screen: Setting Description IP Address (IPv4) Specifies how the system obtains an IP address. • Obtain IP address automatically — Select if the system gets an IP address from the DHCP server on the LAN. • Enter IP address manually — Select if the IP address will not be assigned automatically. Changing this setting causes the system to restart.
Administrator’s Guide for Polycom HDX Systems Setting Description Default Gateway (IPv6) Displays the gateway currently assigned to the system. If the system does not automatically obtain a gateway IP address, enter one here. Changing this setting causes the system to restart. 3. Select and configure these settings: Setting Description Host Name Indicates the system’s DNS name. Changing this setting causes the system to restart.
Networks Setting Description Duplex Mode Specify the duplex mode to use. Note that the Duplex mode you choose must be supported by the switch. Choose Auto to have the network switch negotiate the Duplex mode automatically. Choosing Auto automatically sets LAN Speed to Auto. Note: Polycom does not support Auto for the Polycom HDX system only or the switch only; the settings for both must be the same. Changing this setting causes the system to restart. 4.
Administrator’s Guide for Polycom HDX Systems Setting Description Control Priority Sets the priority of control traffic on the LAN. Control traffic is any traffic consisting of control information associated with a call: • H.323—H.225.0 Call Signaling, H.225.0 RAS, H.245, Far End Camera Control • SIP—SIP Signaling, Far End Camera Control, Binary Floor Control Protocol (BFCP) This setting is available only when 802.1p/Q is enabled.
Networks Setting Description H.323 Extension (E.164) Lets users place point-to-point calls using the extension if both systems are registered with a gatekeeper, and specifies the extension that gatekeepers and gateways use to identify this system. Your organization’s dial plan may define the extensions you can use. Configuring the System to Use a Gatekeeper A gatekeeper is a “network administrator” that supervises network traffic and manages functions such as bandwidth control and admission control.
Administrator’s Guide for Polycom HDX Systems Setting Description Gatekeeper IP Address If you chose to use an automatically selected gatekeeper, this area displays the gatekeeper’s IP address. If you chose to specify a gatekeeper, enter the IP address. Authentication PIN Specifies the password PIN to use for authentication with the Avaya Communication Manager®. This setting is available when Use Gatekeeper is set to Specify with PIN.
Networks • Answer back • DTMF tones for Avaya functions Refer to the Avaya documentation and User’s Guide for Polycom HDX Systems for information about these features. AES Encryption is not supported for systems registered to an Avaya H.323 gatekeeper. To install the Avaya option key: 1. Obtain a license number from Avaya, then enter that number online on the Polycom web site at www.polycom.com/support/video, along with your Polycom HDX system serial number.
Administrator’s Guide for Polycom HDX Systems Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper. To configure the system to use a gateway: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2.
Networks Specifying SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls. To use SIP, go to System > Admin Settings > Network > Call Preference and enable SIP. To specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings. 2. Configure these settings on the SIP Settings screen: Setting Description Transport Protocol Indicates the protocol the system uses for SIP signaling.
Administrator’s Guide for Polycom HDX Systems Points to note about SIP: The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing; however, many of the advanced video conferencing capabilities are not yet standardized. Many capabilities also depend on the SIP server. Examples of features that are not supported using SIP are: • Cascaded multipoint is not supported in SIP calls.
Networks Specifying Quality of Service Set the Quality of Service options for the way your network handles IP packets during video calls. To specify Quality of Service: 1. Go to System > Admin Settings > Network > IP > Quality of Service. 2.
Administrator’s Guide for Polycom HDX Systems 3. Select and configure these settings on the Bandwidth screen: Setting Description Dynamic Bandwidth Specifies whether to let the system automatically find the optimum line speed for a call. Maximum Transmit Bandwidth Specifies the maximum transmit line speed between 64 kbps and the system’s maximum line rate. Maximum Receive Bandwidth Specifies the maximum receive line speed between 64 kbps and the system’s maximum line rate.
Networks To set up the system to work with a firewall or NAT: 1. Go to System > Admin Settings > Network > IP > Firewall. 2. Configure these settings on the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The Polycom HDX system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.
Administrator’s Guide for Polycom HDX Systems Visit the Polycom Security section of the Knowledge Base at www.polycom.com for timely security information. Systems deployed outside a firewall are potentially vulnerable to unauthorized access. You can also register to receive periodic email updates and advisories. H.460 NAT Firewall Traversal You can configure Polycom HDX systems to use standards-based H.460.18 and H.460.
Networks Connecting Polycom HDX Systems to ISDN or Other Networks The following network interface modules are available: • BRI — Allows you to connect to an ISDN network using up to four BRI lines. • PRI — Allows you to connect to an ISDN T1 or E1 network using a PRI line. • V.35/RS-449/RS-530 — Allows you to connect to third-party network equipment, including encryption equipment and RS-366 dialers.
Administrator’s Guide for Polycom HDX Systems The diagram below shows a general view of how network interface modules are connected in Polycom HDX 9000 series systems. + Polycom HDX system Network interface module Additional device Examples: Quad BRI — NT-1 PRI — CSU V.
Networks Quad BRI Network Interface Status Lights The network interface lights are located on the network interface module. When the BRI network interface... It means... Indicators are off • No power to the system, or • The system is not connected to the network, or • The system is not receiving a clock signal from the network, or • The system is restarting. Green indicator is on The system is receiving a clock signal from the network. Yellow indicator is on The system is able to make a call.
Administrator’s Guide for Polycom HDX Systems Serial V.35/RS-449/RS-530 Network Interface Status Lights The network interface lights are located on the network interface module. When the serial V.35/RS-449/RS-530 network interface... It means... Indicators are off • No power to the system, or • The system is not communicating with the network, or • The system is restarting. Yellow indicator is on The system is receiving a clock signal from the network (able to make a call).
Networks 3. Select and configure these settings: Setting Description Numbering Plan Select the appropriate numbering plan for your location, if it differs from the default. ISDN Voice Algorithm Specifies which voice algorithm (aLaw or uLaw) is used for ISDN voice calls. Do not change this setting unless you experience audio issues in all ISDN voice calls. ISDN Switch Protocols Specifies the protocol used by your network’s switch.
Administrator’s Guide for Polycom HDX Systems 5. If you have configured the ISDN switch protocol to be AT&T 5ESS Multipoint, NI-1, NI-2, or Nortel DMS-100, select and enter the ISDN BRI SPIDs provided by your service provider. After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct. If you do not have the SPIDs from your service provider, you can click Start to Auto Detect SPIDs.
Networks 3. Select and configure these settings: Setting Description Line Signaling Specifies the framing format in use. This setting is configurable for PRI E1, read-only for PRI T1. External CSU North America only Specifies whether this system uses an external or internal Channel Service Unit (CSU). Line Build Out PRI T1 only For systems using an internal CSU, indicates the output attenuation in dB. Your service provider can provide you with these values.
Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings: Setting Description Numbering Plan Select the appropriate numbering plan for your location, if it differs from the default. International Dialing Prefix Specify the dialing prefix needed for international calls. Call-by-Call Specifies a code that the system sends to the telephone company switch to request a special service, if such a code is required.
Networks Configuring the Serial V.35/RS-449/RS-530 Network Interface To configure the V.35/RS-449/RS-530 network interface settings: 1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530. 2. Configure these settings: Setting Description Enable V.35/RS-449/RS-530 Allows the system to connect to a terminal adapter using a V.35, RS-449, or RS-530 connection. V.35 Ports Used Specifies whether one or two lines are connected. RS-366 Dialing Allows users to dial calls from this system.
Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings: Setting Description ST Lets you specify the signaling required by the external device connected to the system. Specify normal or inverted, as appropriate. In most cases, normal signaling is appropriate. RT RTS CTS If your system is connected to Ascend equipment, you may need to set CTS to Ignore. DSR DCD DTR Answer on DSR Specifies that the system should begin the call when it detects a DSR signal.
Networks Setting Description Pulse Width (millisec) Specifies whether the system should set the pulse duration automatically or use the number of milliseconds you enter. 6. Select and configure these settings: Setting Description Enable Broadcast Mode Enables support for H.331 broadcast transmissions from the Polycom HDX system. Broadcast mode enables the system to send video and audio to many other systems, such as large satellite networks.
Administrator’s Guide for Polycom HDX Systems Configuring Telephony To configure telephony options: 1. Go to System > Admin Settings > Network > Telephony. 2. Configure these settings on the Telephony screen: Setting Description Room Telephone Number Enter the telephone number of the room where the system is located. System Telephone Number Specifies the analog phone number of the system, including country and area codes for the system’s location.
Networks Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call speeds of incoming calls. To choose call preferences: 1. Go to System > Admin Settings > Network > Call Preference. 2. Configure these settings on the Call Preference screen: Setting Description Basic Mode Enables a limited operating mode that uses H.261 for video and G.711 for audio.
Administrator’s Guide for Polycom HDX Systems Setting Description ISDN Gateway Allows users to place IP-to-ISDN calls through a gateway. IP Gateway Allows users to place ISDN-to-IP or IP-to-IP calls through a gateway. V.35/RS-449/ RS-530 Allows the system to make calls through your third-party network equipment. This selection is only available when the system has a V.35/RS-449/RS-530 network module installed. ISDN H.320 Allows the system to make ISDN calls.
Networks Setting Description Phone Dialing Order Specifies how the system places audio calls to directory entries that have more than one type of number. It also specifies how the system places audio calls from the Place a Call screen when the call type selection is either unavailable or set to Auto. If a call attempt does not connect, the system tries to place the call using the next call type in the list. This setting is available only when Preferred Dialing Method is set to Auto.
Administrator’s Guide for Polycom HDX Systems Setting Description Maximum Speed for Receiving Calls Allows you to restrict the bandwidth used when receiving calls. If the far site attempts to call the system at a higher speed than selected here, the call is re-negotiated at the speed specified in this field. 6. Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis.
Networks To allow users to place an ISDN-to-IP call through a gateway: 1. Go to System > Admin Settings > Network > Call Preference and enable IP Gateway. 2. If you want to allow users to place ISDN-to-IP or IP-to-IP calls through a gateway when calling from the directory, do one of the following: — On the Network Dialing screen, set Preferred Dialing Method to Auto and select IP Gateway as the first choice under Video Dialing Order.
Administrator’s Guide for Polycom HDX Systems 2 - 34
3 Monitors and Cameras Connecting Monitors Make sure that the system is powered off before you connect devices. Connecting Monitors to Polycom HDX 9000 Series Systems The following table shows how you can connect monitors to a Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Connecting Monitors to Polycom HDX 8000 Series or Polycom HDX 7000 Series Systems The following table shows how you can connect monitors to a Polycom HDX 8000 series or Polycom HDX 7000 series system.
Monitors and Cameras Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors. 2. Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the monitor’s aspect ratio: Video Format • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor. Specifies the monitor’s format: • DVI — Select if the monitor is connected to the DVI connector using a DVI or HDMI cable.
Administrator’s Guide for Polycom HDX Systems Setting Description Output Upon Screen Saver Activation Specifies the screen saver output for Monitor 1: Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates. Select Black if you want to display screen saver text. This is the recommended setting to prevent burn-in for TV monitors. Select No Signal if you want the display to react as if it is not connected when the system goes to sleep.
Monitors and Cameras 3. Select and configure these settings for a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system: Setting Description Monitor 2 Specifies the second monitor’s aspect ratio: Video Format • Off — Select if you do not have a second monitor. • 4:3 — Select if you are using a regular TV monitor as the second monitor. • 16:9—Select if you are using a wide-screen monitor as the second monitor.
Administrator’s Guide for Polycom HDX Systems Setting Description Display Near Video Specify whether to display near video on this monitor. Display Far Video Specify whether to display far video on this monitor. Display Content Specify whether to display content on this monitor. 4. Select and configure these settings for a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system: Setting Description Monitor 3 (VCR/DVD) Specifies the aspect ratio for recording.
Monitors and Cameras Setting Description VCR/DVD Record Source Specifies the video source to be recorded to videotape or DVD. Output Upon Screen Saver Activation If Far is enabled, the recorded video will switch to the current far site speaker. If both Near and Far are enabled, the recorded video will switch between near and far sites depending on the current speaker. If Content is enabled, any content sent during the call is recorded. Specifies the screen saver output for a VCR or DVD player.
Administrator’s Guide for Polycom HDX Systems Setting Description Resolution Specifies the resolution for the monitor. Output Upon Screen Saver Activation Specifies the screen saver output for Monitor 4: Specifies whether black video or no signal is sent to the monitor when the system goes to sleep and the screen saver activates. Select Black if you want to display black video. This is the recommended setting to prevent burn-in for TV monitors.
Monitors and Cameras Using Dual Monitor Emulation Dual Monitor Emulation is available on Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems. Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far sites on one monitor in two different windows. During presentations, users see content and the near and far sites.
Administrator’s Guide for Polycom HDX Systems 3. Near site big, far site small 4. Near site, full screen 5. Far site, full screen The last layout viewed is used for the next call. Configuring Multipoint Viewing Modes To configure multipoint viewing modes: 1. Go to System > Admin Settings > Monitors > Multipoint Setup. 2. Configure this setting: Setting Description Multipoint Mode Video images from multiple sites can be automatically combined on one screen in a display know as continuous presence.
Monitors and Cameras 9004 can display up to eight sites in continuous presence. For more information about HD and SD multipoint, refer to HD and SD Multipoint Calls on page 3-26. If Polycom StereoSurround™ is enabled, multipoint calls in continuous presence provide a stereo effect. This stereo effect matches a far site’s audio to its location on the display. Points to note about Discussion mode: • To correctly display Discussion mode, you must select both Near and Far video sources for Monitor 1.
Administrator’s Guide for Polycom HDX Systems If you are using a Polycom HDX Media Center or Polycom HDX Executive Collection, select the Polycom menu option on the monitor to optimize the display for Polycom video. To adjust the monitor for natural color: 1. Go to System > Diagnostics > Video. 2. Select the color bars icon to display the color bar test screen. 3. Adjust the color using the monitor’s controls for color, contrast, and brightness.
Monitors and Cameras • To keep the screen clear of static images during a call, disable the following settings: — Display Icons in a Call described on page 3-8 — Display Time in Call described on page 6-1 — Far Site Name Display Time described on page 6-2 • Be aware that meetings that last more than an hour without much movement can have the same effect as a static image. • Consider decreasing the monitor’s sharpness, brightness, and contrast settings if they are set to their maximum values.
Administrator’s Guide for Polycom HDX Systems Points to note about camera connections: • When connecting a Polycom EagleEye HD camera to video input 2 on a Polycom HDX 9000 series or Polycom HDX 8000 series system, use only the approved power supply from Polycom (part number 1465-52621-036). Do not exceed 12 Volts at 3 Amps. Verify the polarity of the power supply as shown on the Polycom camera next to the power supply input.
Monitors and Cameras Connecting Cameras to Polycom HDX 8000 Series Systems The following table shows how you can connect video sources to a Polycom HDX 8000 series system.
Administrator’s Guide for Polycom HDX Systems Configuring Camera Settings and Video Quality Options To configure camera and video settings: 1. Go to System > Admin Settings > Cameras > Camera Settings. 2. Configure these settings on the Cameras screen: Setting Description Camera 1 Specifies the camera’s aspect ratio: • 4:3 — Select if you are using a camera in standard mode. • 16:9 — Select if you are using a camera in wide-screen mode.
Monitors and Cameras 3. Select and configure these settings for Polycom HDX 9000 series and Polycom HDX 8000 series systems: Setting Description Camera 2 Specifies the camera’s aspect ratio: • 4:3 — Select if you are using a regular camera. • 16:9 — Select if you are using a wide-screen camera.
Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings for Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems: Setting Description Camera 3 (Camera 2 on Polycom HDX 7000 series) Specifies the VCR or DVD player’s aspect ratio: • 4:3 — Select if you are using a VCR or DVD player in standard mode. • 16:9 — Select if you are using a VCR or DVD player in wide-screen mode.
Monitors and Cameras 5. Select and configure these settings for Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems: Setting Description Camera 4 Specifies the computer or other video source’s aspect ratio: (Camera 3 on Polycom HDX 7000 series) • 4:3 — Select if you are using a computer with a standard display. • 16:9 — Select if you are using a computer with a wide-screen display.
Administrator’s Guide for Polycom HDX Systems 6. Select and configure these settings for a Polycom HDX 9004: Setting Description Camera 5 Specifies the computer or other video source’s aspect ratio: • 4:3 — Select if you are using a computer with a standard display. • 16:9 — Select if you are using a computer with a wide-screen display. Specifies the content format: 3 - 20 • VGA — Select if the computer or video source is connected to the Polycom HDX system using a VGA cable.
Monitors and Cameras 7. Select and configure these settings: Setting Description Far Control of Near Camera Specifies whether the far site can pan, tilt, or zoom the near-site camera. When this option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site. Backlight Compensation Specifies whether to have the camera automatically adjust for a bright background.
Administrator’s Guide for Polycom HDX Systems Setting Description Send Content When PC Connects Specifies whether to send content automatically when a computer is connected to a designated content input. Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Detect Cameras Polycom HDX 9004 Polycom HDX 9002 Polycom HDX 9001 Polycom HDX 8000 HD Polycom HDX 7000 HD Polycom HDX 7000 Detects any supported PTZ cameras connected to Polycom HDX system video inputs.
Monitors and Cameras To restore the Polycom EagleEye HD camera’s default settings: 1. Make sure that the system and camera are powered on and awake. 2. On a computer, open a web browser. 3. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. 4. Go to Admin Settings > Cameras. 5. Click Restore. White Balance, Brightness, Black Level, and Color Saturation are returned to their default values.
Administrator’s Guide for Polycom HDX Systems Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room. • Select a video source. If your camera supports pan, tilt, and zoom movement, and it is set to People, you can create up to 100 preset camera positions for it.
Monitors and Cameras Experiencing High-Definition Video Conferencing Polycom HDX 9002, Polycom HDX 9004, Polycom HDX 8000 series, Polycom HDX 7000 HD, and Polycom HDX 4000 HD systems offer the following high-definition (HD) capabilities: • Send people or content video to the far site in HD • Receive and display video from the far site in HD • Display near-site video in HD Polycom HDX 4000 systems display near-site video in HD when not in a call.
Administrator’s Guide for Polycom HDX Systems Receiving and Displaying Video in High Definition When the far site sends HD video, Polycom HDX systems with HD capability can display the video in wide-screen, HD format. The HD format supported by these systems is 1280 x 720, progressive scan format (720p). In addition, the Polycom HDX 8000 series system with Hardware Version B supports 1080p. Near-site video is displayed in HD format when you use an HD video source and an HD monitor.
Monitors and Cameras With the 8 Mbps Line Rate option and the MPplus 8 Port option, Polycom HDX 9004 systems can host multipoint calls that include up to eight sites. Polycom HDX 9004 systems can display all eight sites in continuous presence, but only when the call is in HD. If the call is not in HD for any reason, only four sites or fewer can be displayed. For HD continuous presence, Polycom recommends setting Multipoint Mode to Discussion.
Administrator’s Guide for Polycom HDX Systems 3 - 28
4 Microphones and Speakers Connecting Audio Input Make sure that the system is powered off before you connect devices to it. Connecting Audio Input to Polycom HDX 9000 Series Systems The following table shows the acceptable input levels and video associations for the audio inputs on a Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Connecting Audio Input to Polycom HDX 8000 Series Systems The following table shows the acceptable input levels and video associations for the audio inputs on a Polycom HDX 8000 series system. Audio Input Number Connector Acceptable Input Source Levels Video Association 1 (Main Audio) RCA Mono/Stereo Line Level Not associated with any particular video input. Intended as microphone input; not included in audio mix of output 1.
Microphones and Speakers For best audio: • Place the microphone on a hard, flat surface (table, wall, or ceiling) away from obstructions, so the sound will be directed into the microphone elements properly. • Place the microphone near the people closest to the monitor. • In large conference rooms, you may need more than one microphone. Each Polycom microphone covers a 3-6 foot radius, depending on the noise level and acoustics in the room.
Administrator’s Guide for Polycom HDX Systems The following diagram shows several microphone connection options for the Polycom HDX 9000 series. For information about additional cable lengths, refer to the Integrator’s Reference Manual for Polycom HDX Systems. . uo S 7 dStati 18 in. (0.5 m), 2457-23716-001 15 ft (4.5 m), 2457-23215-001 or 25 ft (7.
Microphones and Speakers The following diagram shows several microphone connection options for the Polycom HDX 8000 series system. . 00 7 P ita t nu oS ion I 000 ndSta 15 ft (4.5 m), 2457-23215-001 or 25 ft (7.
Administrator’s Guide for Polycom HDX Systems Placing Polycom Microphones to Send Stereo from Your Site The following illustrations show microphone placement examples for different room layouts.
Microphones and Speakers Left and right channel assignments depend on the settings that you select on the Stereo Settings screen. If Autorotation is enabled for a microphone, the system automatically assigns active channels for the microphone. Make sure that microphones with Autorotation disabled are oriented as shown in the following illustration. After you place the microphones, you will need to configure the system to send stereo as described in StereoSurround Settings on page 4-15.
Administrator’s Guide for Polycom HDX Systems The Polycom Vortex mixer connects directly to audio input 1 on a Polycom HDX 9000 series system or the AUX audio input on a Polycom HDX 8000 series or Polycom HDX 7000 series system. For more information about configuring the Polycom HDX system to use a Polycom Vortex mixer, refer to Polycom HDX System Settings for a Polycom Vortex Mixer on page 4-18. Connecting a Polycom audio mixer to Polycom HDX systems provides flexibility in audio setup.
Microphones and Speakers Connecting Speakers to Polycom HDX 9000 Series Systems The following table describes the audio outputs of the Polycom HDX 9000 series system.
Administrator’s Guide for Polycom HDX Systems Placing Speakers to Play Stereo from Far Sites The Polycom StereoSurround kit is designed for use with Polycom HDX 9000 series, Polycom HDX 8000 series, and Polycom HDX 7000 series systems. It includes two speakers and a subwoofer. When you set up the system for StereoSurround, the left microphone and speaker should be on the left from the local room perspective.
Microphones and Speakers Setting the Speaker Volume To set the volume of an external speaker system: 1. Go to System > Diagnostics >Audio > Speaker Test. 2. Start the speaker test. 3. Adjust the volume of the speaker system. From the center of the room the test tone should be as loud as a person speaking loudly, about 80-90 dBA on a sound pressure level meter.
Administrator’s Guide for Polycom HDX Systems Setting Description Enable Live Music Mode Specifies whether the system transmits audio using a configuration that best reproduces live music picked up by microphones. Note: Noise suppression, automatic gain control, and keyboard noise reduction are disabled when this setting is enabled. Enable Keyboard Noise Reduction Specifies whether the system mutes audio from any site when keyboard tapping sounds are detected but no one is talking at that site.
Microphones and Speakers Setting Description Content Input Level Specifies the volume level for audio input 4 of a Polycom HDX 9000 series or Polycom HDX 8000 series system. Specifies the volume level for audio input 3 of a Polycom HDX 7000 series system. Specifies the volume level for the PC audio input of a Polycom HDX 4000 series.
Administrator’s Guide for Polycom HDX Systems 3. Select and enter these settings on the Audio Output screen: Setting Description Line Output Mode Specifies whether volume for a device connected to the audio line out connectors is variable or fixed. • Variable—Allows users to set the volume with the remote control. • Fixed—Sets the volume to the Audio Level specified in the system interface.
Microphones and Speakers 5. Select and enter these settings on the Audio Levels screen: Setting Description Master Audio Volume Sets the volume level for audio from the far site. Bass Sets the volume level for the low frequencies without changing the master audio volume. Treble Sets the volume level for the high frequencies without changing the master audio volume.
Administrator’s Guide for Polycom HDX Systems To configure stereo settings: 1. Go to System > Admin Settings >Audio > Stereo Settings. 2. Configure these settings on the Stereo Settings screen: Setting Description Enable Polycom StereoSurround Specifies that Polycom StereoSurround is used for all calls. To send or receive stereo audio, make sure your Polycom HDX system is set up as described in Connecting Devices to the Polycom HDX Microphone Input on page 4-2 and Connecting Audio Output on page 4-8.
Microphones and Speakers Testing StereoSurround After you configure the system to use Polycom StereoSurround, test the system configuration and place a test call. To test your stereo configuration: 1. Go to System > Admin Settings > Audio > Stereo Settings. Make sure the microphones are positioned correctly. Refer to Placing Polycom Microphones to Send Stereo from Your Site on page 4-6. 2. Go to System > Admin Settings > Audio > Stereo Settings.
Administrator’s Guide for Polycom HDX Systems Polycom HDX System Settings for a Polycom Vortex Mixer To configure a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system to use a Polycom Vortex mixer: 1. (Polycom HDX 9000 series) Go to System > Admin Settings > Audio > Inputs/Outputs. — Set Input type to Line Input. — Disable Echo Canceller. 2. Go to System > Admin Settings > General Settings > Serial Ports. Set RS-232 Mode to Vortex Mixer for the appropriate port.
5 Content and Closed Captions You can present content during calls when you use sources such as the following: • A VCR or DVD player connected directly to a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system • People+Content IP installed on a computer, with any Polycom HDX system that has the People+Content IP option installed • A computer connected directly to a Polycom HDX system For more information about sharing content during a call, refer to the User’s Guide for
Administrator’s Guide for Polycom HDX Systems To configure VCR/DVD audio settings for playing a videotape or DVD: ¾ Go to System > Admin Settings > Audio > Inputs/Outputs > > . Set Line In Level for playback volume of the VCR/DVD player relative to other audio from the system. Enable VCR/DVD Audio Out Always On unless you have the VCR/DVD inputs and outputs both connected to the same device to play and record.
Content and Closed Captions Connecting Computers to Polycom HDX Systems You can connect a computer directly to a Polycom HDX system. When you do this, other call participants can see everything that you see on your computer. When you connect to video and audio from your computer, the audio is muted unless the computer is selected as a video source. For more information about connecting computers as content video sources for Polycom HDX systems, refer to Connecting Cameras on page 3-13.
Administrator’s Guide for Polycom HDX Systems Configuring Content Display with People+Content IP People+Content IP enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection.The presenter can show PowerPoint® slides, video clips, spreadsheets, or any other type of content from a computer. People+Content IP supports any computer desktop resolution with color set to 16-bit or higher.
Content and Closed Captions Configuring People on Content™ The Polycom People on Content™ option allows you to show yourself on top of content that you are sharing. The effect is similar to a weather report on television. For more information about using this feature, refer to the User’s Guide for Polycom HDX Systems.
Administrator’s Guide for Polycom HDX Systems 250 W 3 ft 250 W 250 W Enabling and Calibrating People on Content on the System Before using People on Content, you need to enter a People on Content option key. Then configure and calibrate the system so that presenters can use People on Content during calls. For information about purchasing the People on Content option, please contact your Polycom distributor. To enable the People on Content option key: 1.
Content and Closed Captions Configuring Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your system. When you provide captions for a conference, the captioner may be present, or may use a telephone or web browser to listen to the conference audio. When the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds. The text then disappears automatically.
Administrator’s Guide for Polycom HDX Systems To supply closed captions via a dial-up connection: 1. Ensure that the computer and the Polycom HDX system are configured to use the same baud rate and parity settings. 2. Go to System > Admin Settings > General Settings > Serial Ports and set the RS-232 Mode to Closed Caption. 3. Establish a dial-up connection between the computer and the Polycom HDX system. a. Connect a null modem adapter to the RS-232 serial port. b.
Content and Closed Captions 4. Enter text using the stenographic machine connected to the computer. 5. To stop sending closed captions, close the transcription application. Via the Polycom HDX Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the Polycom HDX web interface, as shown in the following diagram.
Administrator’s Guide for Polycom HDX Systems 5 - 10
6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings. 2. Configure these settings on the Call Settings screen: Setting Description Maximum Time in Call Enter the maximum number of minutes allowed for call length.
Administrator’s Guide for Polycom HDX Systems Setting Description Call Detail Report Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the Polycom HDX web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.
Calling and Answering Configuring Multipoint Calling You can use your Polycom HDX system to participate in multipoint conferences. Multipoint conferences include multiple video sites and can also include voice-only sites. Multipoint calls require a multipoint conferencing unit (MCU) or a hosting system. Depending on the system’s configuration, Polycom HDX systems can host multipoint calls. Polycom HDX systems may also be able to use the Conference on Demand feature for multipoint calling.
Administrator’s Guide for Polycom HDX Systems Configuring the Conference on Demand Feature If your organization uses Polycom’s PathNavigator, ReadiManager SE200, or Polycom CMA system, you may be able to use the Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.
Calling and Answering Including Multiple Sites in a Cascaded Call You can include multiple sites in a cascaded call if the sites you call have internal multipoint capability. The following diagram shows how to do this.
Administrator’s Guide for Polycom HDX Systems Configuring Directory Settings To configure system settings: 1. Go to System > Admin Settings > General Settings > System Settings > Directory. 2. Configure these settings on the Directory screen: Setting Description System Name Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls. Localized System Name Displays the localized system name, if you have entered one.
Calling and Answering 3. Go to Admin Settings > General Settings > System Settings. 4. Enter the localized system name in the appropriate language field. Managing Directories with the Polycom HDX Web Interface The Polycom HDX Web Interface import/export directory feature allows you to maintain consistency of Polycom HDX system directories in your organization efficiently. It is particularly useful for administrators managing multiple systems that call the same locations.
Administrator’s Guide for Polycom HDX Systems To create a localized directory entry using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. 3. Go to Place a Call > Directory. Edit an entry to enter a localized directory entry name in the Localized Name field, and specify the language for the localized directory entry.
Calling and Answering You can configure the system to use the following directory server when the system is automatically provisioned by a Polycom CMA system. Directory Servers Supported LDAP by a Polycom CMA system Authentication Protocol Global Directory Groups Entry Calling Information NTLM only Pre-defined groups from the LDAP directory are shown in Polycom HDX system’s directory May include: • H.323 dialed digits, H.323 ID, or H.
Administrator’s Guide for Polycom HDX Systems Setting Description Group Name Specifies the group name used for Polycom GDS directory entries in the local directory. The default name for the Polycom GDS group is Polycom GDS. To configure the LDAP settings: 1. Go to System > Admin Settings > Global Services > Directory Servers > Edit. 2. Configure these settings on the LDAP screen. 6 - 10 LDAP Setting Description Server Address Specifies the address of the LDAP directory server.
Calling and Answering Directory Groups Having groups in the directory can help users find calling information quickly and easily. Polycom HDX systems support global groups and local groups. Global Directory Groups Global directory entries are assigned to a global group with the name that you specify in the Directory Server configuration. Polycom HDX systems can display up to 4,000 Polycom GDS global directory entries. Up to 100 search results can be displayed at a time from an LDAP global directory.
Administrator’s Guide for Polycom HDX Systems Local Directory Groups The Contacts group is a local directory group that contains the types of Contacts shown in the following table. Contacts are also displayed on the Contacts home screen.
7 System Location, Appearance, and Tones Configuring Regional Settings To configure country, language, and Iong-distance dialing, go to System > Admin Settings > General Settings > Location. For more information about each setting, highlight the setting and press Info on the remote control. 1. To set the date, time, and location, go to System > Admin Settings > General Settings > Location. 2.
Administrator’s Guide for Polycom HDX Systems 3. Select 7-2 and configure these settings on the Date and Time screen: Setting Description Date Format and Time Format Specifies your format preference for the date and time display and lets you enter your local date and time. Display Time in Call Specifies the time display in a call: • Elapsed Time – Displays the amount of time in the call. • Local Time – Displays the local time on the screen during a call. • Off – Time is not displayed.
System Location, Appearance, and Tones Customizing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments.
Administrator’s Guide for Polycom HDX Systems To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings on the Home Screen Settings screen: Setting Description Dialing Display Specifies which dialing option to display: • Dialing entry field — Allows users to enter numbers manually. • Display marquee — Displays text in the dialing entry field. Can be used to display user instructions.
System Location, Appearance, and Tones 3. Select and configure these settings: Setting Description System Name Specifies whether to display the name of the system on the home screen above the PIP window. IP or ISDN Information Specifies whether to display the system’s IP address, ISDN number, or both on the home screen. Local Date and Time Specifies whether to display the local date and time on the home screen.
Administrator’s Guide for Polycom HDX Systems Displaying Contacts and Speed Dial Sites Contacts are displayed on the Contacts home screen when the Contact List as Home Screen setting is enabled. Sites configured for speed dial are displayed on the Place a Call screen when the Sites setting is enabled. Directory entries added to the speed dial list are also added to the Contacts list.
System Location, Appearance, and Tones To enter marquee text using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. 3. Enter the user name and administrator’s password, if a password has been established. 4. Click Admin Settings > General Settings > Home Screen Settings and enter. — Dialing Display— Set to Display marquee.
Administrator’s Guide for Polycom HDX Systems To customize camera names and icons: 1. Go to System > Admin Settings > Cameras. 2. For each camera or video source, enter a name and choose an icon. Screen Savers For information about setting the Screen Saver Wait Time, refer to page 3-8. Adding Screen Saver Text You can customize the Polycom HDX system to display text when the system is in sleep mode.
System Location, Appearance, and Tones Adding a Screen Saver Logo You can customize the Polycom HDX system to display your own logo instead of the Polycom logo. To upload a screen saver logo: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. 3. Enter the user name and administrator’s password, if a password has been established. 4.
Administrator’s Guide for Polycom HDX Systems 7 - 10
8 Security Screens that Require a Password for Access You can configure Polycom HDX systems to provide two levels of access for people who are in the room with the system. You can require a user login to use the system. In addition, you can require an administrator login to configure system Admin Settings. The following illustration shows which screens could require a user login and which screens could require an administrator login.
Administrator’s Guide for Polycom HDX Systems Configuring Security Options To set passwords and security options: 1. Go to System > Admin Settings > General Settings > Security > Security Settings. 2. Configure these settings on the Security screen: Setting Description Security Mode Specifies whether the system uses Security Mode, which prevents unsecured access to the system. Every time you enable Security Mode, you must configure a new password for the system.
Security 3. Select and configure these settings: Setting Description Require Login for System Access Specifies whether the system automatically prompts users to log in when the system comes out of sleep mode. Enabling this setting requires a login to use the system. User ID Specifies the ID for the user account. User Password Specifies the password for the user account. To enter numbers, use the number buttons on the remote or keypad. To enter letters, press Keyboard on the remote or keypad. 4.
Administrator’s Guide for Polycom HDX Systems Setting Description Web Access Port (http) Specifies the port to use when accessing the system using the Polycom HDX web interface. If you change this from the default (port 80), specify a port number of 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the Polycom HDX web interface to access the system. This makes unauthorized access more difficult.
Security When you enable Security Mode, the following settings are set and controlled by the system: Setting Restriction AES Encryption Set to “Required for Video Calls Only” (or “When Available” after an upgrade), configurable Enable Remote Access: Telnet Disabled for port 23 and 24, read-only Enable Remote Access: SNMP Disabled, read-only Web Access Port Port 80 disabled with no redirect to port 443, read-only Port 443: Available for HTTPS, read-only Allow Video Display on Web Disabled, config
Administrator’s Guide for Polycom HDX Systems Points to note about Security Mode: • SNMP access is not available in Security Mode. • Global Management System, ReadiManager SE200, and Polycom CMA systems cannot monitor Polycom HDX systems in Security Mode. • If Security Mode is enabled, you must enter the room password to reset the system (System > Diagnostics > Reset System). If you forget the room password while the system is in Security Mode, refer to Using the Restore Button on page 12-2.
Security Enabling AES Encryption AES encryption is a standard feature on all Polycom HDX systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: ¾ Go to System > Admin Settings > General Settings > Security > Security Settings > > and set AES Encryption. If encryption is enabled on the system, a padlock icon appears on the monitor to indicate whether a call is encrypted or unencrypted.
Administrator’s Guide for Polycom HDX Systems 3. Configure these settings: Setting Description Minimum Length Specifies the minimum number of characters required for a valid password. Can Contain ID or Its Reverse Form Specifies whether the associated ID or the reverse of the ID can be part of a valid password. If this setting is enabled and the ID is “admin”, passwords “admin” and “nimda” are allowed.
Security Setting the Room and Remote Access Passwords You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom HDX system software or perform other remote management from a computer. All passwords appear as a series of asterisks as you type them in a configuration or login screen. To enter numbers in a password field, use the remote or keypad number buttons.
Administrator’s Guide for Polycom HDX Systems 3. Enter the system’s serial number and select Delete System Settings. 4. Select Reset System. After the system resets, it leads you through the setup wizard. You can enter a new password when you set up the system. Setting an Account Lockout You can configure and enforce an account lockout if someone fails to log in correctly. After a certain number of failed login attempts, the account is locked for an amount of time specified by the administrator.
Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. Security Level Restrictions High An administrator login is required to configure system Admin Settings. Users can call only the numbers you specify on the home screen. (Kiosk mode) See Customizing the Home Screen on page 7-3.
Administrator’s Guide for Polycom HDX Systems • Keypad Audio Confirmation • Far Site Name Display Time • Dual Monitor Emulation (not available on the Polycom HDX 4000 series) • Allow Video Display on Web Setting up Log Management You can manage log files from the system’s local interface.
Security Setting Description Current Percent Filled Displays how full the log file is, as a percentage of the total size. Percent Filled Threshold Specifies a threshold for the percent filled value. Reaching the threshold triggers an alarm, creates a log entry, and transfers the log if Transfer Frequency is set to "Auto at Threshold". “Off” disables logging threshold notifications. Folder Name Specifies the name to give the folder for log transfers.
Administrator’s Guide for Polycom HDX Systems 8 - 14
9 Managing the System Remotely You can configure, manage, and monitor the system from a computer using the system’s web interface. You can also use the Polycom Global Management System, Polycom ReadiManager SE200, Polycom CMA, SNMP, or the API commands. • The Polycom HDX Web Interface requires only a web browser. • Polycom Global Management System, Polycom ReadiManager SE200, and Polycom CMA require the management application to be installed on your network.
Administrator’s Guide for Polycom HDX Systems To access the system using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s host name or IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://10.11.12.13. Click Yes in the security dialog boxes that appear. 3.
Managing the System Remotely Managing System Profiles with the Polycom HDX Web Interface Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles. You can store a Polycom HDX system profile on a computer as a .csv file using the Polycom HDX web interface. There is no limit to the number of profiles you can save.
Administrator’s Guide for Polycom HDX Systems Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call. To send a message via the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.
Managing the System Remotely Requiring an Account Number for Calls If your system is set up for use with the Global Management System, the system can prompt the user to enter an account number before placing a call. The account number is added to the Global Management System’s Call Detail Record (CDR) and the system’s local CDR file (localcdr.csv), and this information can be used for call tracking and billing purposes.
Administrator’s Guide for Polycom HDX Systems Requesting Technical Support from the Global Management System Administrator If you need to contact the Global Management System administrator, press on the remote control or keypad from the Place a Call screen, select Support and enter a phone number where the administrator can call you back. Then press . The administrator receives an alert to call you at the number you specified.
Managing the System Remotely Configuring for SNMP Management To configure the Polycom HDX system for SNMP Management: 1. Access the SNMP configuration screen either in the Polycom HDX web interface or on the Polycom HDX system. In the Polycom HDX web interface go to Admin Settings > Global Services > SNMP. On the Polycom HDX system go to System > Admin Settings > Global Services > SNMP. 2.
Administrator’s Guide for Polycom HDX Systems To configure the provisioning service settings: 1. Go to System > Admin Settings > Global Services > Provisioning Service in the system’s local interface or web interface. 2. Configure these settings. Setting Description Domain Specifies the domain for registering to the provisioning service. User Name Specifies the endpoint’s user name for registering to the provisioning service.
Managing the System Remotely Keeping your Software Current If you have Internet access and a software key, you can update the Polycom HDX system software. If you do not have Internet access, your reseller can supply you with the Polycom HDX system software update on CD-ROM. Refer to the Release Notes for Polycom HDX Systems for information about the latest software version. Refer to Upgrading Polycom Video Software for detailed information about obtaining software key codes and using the Software Update.
Administrator’s Guide for Polycom HDX Systems To update system software using the USB port on a Polycom HDX system: After version 2.0 or higher is installed on a Polycom HDX system, you can install software using the USB port on the system. 1. Save a single software package (.pup) file and single key code (.txt) file to the root of a USB storage device. 2. Connect the USB storage device to the USB port on the system. A prompt appears for installing the software found on the USB device. 3.
10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. Polycom HDX 7000 series and Polycom HDX 8000 series systems must have a Polycom EagleEye HD or Polycom EagleEye 1080 camera connected to receive signals from the remote control. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings > Remote Control/Keypad. 2.
Administrator’s Guide for Polycom HDX Systems Setting Description Numeric Keypad Function Specifies whether pressing number buttons on the remote control or keypad moves the camera to presets or generates touch tones (DTMF tones). If this is set to Presets, users can generate DTMF tones by pressing while on a video screen. Use Non-Polycom Remote Configures the system to accept input from a programmable, non-Polycom remote control.
Control Devices Configuring the Remote to Control a Recording Device You can program the Polycom HDX system remote control to control a specific recording or playback device such as a VCR or DVD player. For a list of codes, refer to Appendix D, Codes for Remote Control Recording Device Buttons. To program the remote to control a recording device: 1. Press and hold the Option button for 5 seconds. 2. Press the right arrow to select Set Code. 3. Enter the four-digit code for your recording device. 4.
Administrator’s Guide for Polycom HDX Systems Connecting Touch-Panel Controls You can connect an AMX or Crestron control panel to a Polycom HDX 9000 series or Polycom HDX 8000 series system RS-232 serial port as part of a custom room installation. You will need to program the control panel. Refer to the Integrator’s Reference Manual for Polycom HDX Systems for information about the API commands.
Control Devices Configuring RS-232 Serial Port Settings 1. Go to System > Admin Settings > General Settings > Serial Ports. 2. Configure these settings for a Polycom HDX 9000 series, Polycom HDX 8000 series, or Polycom HDX 7000 series system: Setting Description RS-232 Mode Specifies the mode used for the serial port. Available settings depend on the Polycom HDX system model. • Off—Disables the serial port. • Control—Receives control signals from a touch-panel control.
Administrator’s Guide for Polycom HDX Systems 10 - 6
11 Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the Polycom HDX web interface. Diagnostics System Status System Status Server Status Call Summary Call Statistics Call Status Call Statistics Content Statistics Call Summary Network Near End Loop PING Video Trace Route V.
Administrator’s Guide for Polycom HDX Systems To access the Diagnostics screens on the system: ¾ Go to System > Diagnostics. To access the Diagnostics screens from the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the Polycom HDX web interface. 3. If prompted, enter admin as the user name, and enter the admin password. 4.
Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Status Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen to see the number dialed, the relevant status code, and details of any errors. (system only) In ISDN calls, this screen also displays connection status for each channel. In calls placed through a V.
Administrator’s Guide for Polycom HDX Systems Diagnostic Screen Description Call Statistics Displays information about the call in progress. In multipoint calls, the Call Statistics screens show most of this information for all systems in the call. View Call Statistics during a call by pressing the remote. Info on Call Statistics (1) • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive).
Statistics and Diagnostics Network Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the external cameras and monitors. Monitor 1 displays the video and plays the audio that would be sent to the far site in a call. This test is not available when you are in a call. PING Tests whether the system can establish contact with a far-site IP address that you specify.
Administrator’s Guide for Polycom HDX Systems Audio Diagnostic Screen Description Speaker Test Tests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom HDX web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Statistics and Diagnostics Reset or Restart System Diagnostic Tool Description Restart (web only) Restart in the web interface cycles power to the system. Reset System (system only) Note: If Security Mode is enabled, you must enter the room password to reset the system. When you choose Reset System using the remote control, the system’s user interface allows you to: • Keep your system settings (such as system name and network configuration) or restore factory settings.
Administrator’s Guide for Polycom HDX Systems Call Detail Report (CDR) When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the Polycom HDX web interface. Within 5 minutes of the end of the call, the CDR is written to memory and then you can download the data in CSV format for sorting and formatting. Every call that connects is added to the CDR, whether it is a call that you make or that you receive.
Statistics and Diagnostics Data Description Remote System Name The far site’s system name. Call Field Number 1 The number dialed from the first call field, not necessarily the transport address. For incoming calls — The caller ID information from the first number received from a far site. Call Field Number 2 (If applicable for call) For outgoing calls — The number dialed from the second call field, not necessarily the transport address.
Administrator’s Guide for Polycom HDX Systems 11 - 10 Data Description Video Format (Rx) The video format received from the far site, such as CIF or SIF. Disconnect Reason The description of the Q.850 (ISDN) cause code showing how the call ended. Q.850 Cause Code The Q.850 cause code showing how the call ended. Total H.320 Errors The number of errors during an H.320 call.
Statistics and Diagnostics Data Description Average Jitter (Rx) The average jitter of packets received during an H.323 call, calculated from sample tests done once per minute. Maximum Jitter (Tx) The maximum jitter of packets transmitted during an H.323 call, calculated from sample tests done once per minute. Maximum Jitter (Rx) The maximum jitter of packets received during an H.323 call, calculated from sample tests done once per minute.
Administrator’s Guide for Polycom HDX Systems System Logs You can use the Polycom HDX system local interface or web interface to download system logs. For information about downloading logs from the local interface, refer to Setting up Log Management on page 8-12. Downloading System Logs from the Polycom HDX Web Interface The support information package contains logs, configuration settings, and other diagnostic information. To download a system log via the Polycom HDX web interface: 1.
Statistics and Diagnostics 5. Configure these settings: Setting Description Log Level Sets the minimum log level of messages stored in the Polycom HDX system flash memory. DEBUG logs all messages. WARNING logs the fewest number of messages. Polycom recommends leaving this setting at the default value of DEBUG. Remote Logging Enabled Specifies whether remote logging is enabled.
Administrator’s Guide for Polycom HDX Systems 11 - 14
12 Troubleshooting Placing a Test Call When you finish configuring the system, you can use one of the sample numbers in the directory to test your setup. To place a test call: 1. On the home screen, select Directory. 2. Select Group. 3. Select Sample Sites and highlight a location. 4. Press Call on the remote control or keypad. You can also find a list of worldwide numbers that you can use to test your Polycom HDX system at www.polycom.com/videotest.
Administrator’s Guide for Polycom HDX Systems Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it. Basic Mode disables many system features such as content sharing, far end camera control, AES encryption, and advanced audio and video algorithms.
Troubleshooting The restore button is on the front of the Polycom HDX 9000 series system, as shown in the following figure. The restore button is on the front of the Polycom HDX 8000 series, Polycom HDX 7000 series, and Polycom HDX 4000 series systems, as shown in the following figure. Restoring Configuration If the system is not functioning correctly or you have forgotten the room password, you can use the restore button to delete system settings and restart the system.
Administrator’s Guide for Polycom HDX Systems Factory Restore If the Polycom HDX system will not start up or develops serious problems after a software update, you can use the restore button to restart the system with its original factory software. This operation completely erases the system’s flash memory and reinstalls the original factory software.
Troubleshooting • Information about your network • Troubleshooting steps you have already tried 12 - 5
Administrator’s Guide for Polycom HDX Systems 12 - 6
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. • Always disconnect the system from power before cleaning and servicing and when not in use. • Do not spray liquids directly onto the system when cleaning.
Administrator’s Guide for Polycom HDX Systems License Restrictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS. Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or resellers who have entered into a Sublicense Agreement.
Regulatory Notices Warranty Information EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM: • FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, OR MAINTENANCE INSTRUCTIONS. • UNAUTHORIZED PRODUCT MODIFICATION OR ALTERATION. • UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH THE PRODUCT.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices Warning This is a Class A product. In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. USA and Canadian Regulatory Notices FCC Notice Class A Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Regulatory Notices Regulatory Notices FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68 compliant. See installation instructions for details. WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices Mexico Regulatory Notices Brazil Regulatory Notices EEA Regulatory Notices CE Mark R & TTE Directive This Polycom HDX system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX. Declaration of Conformity: Hereby, Polycom Ltd.
Regulatory Notices Regulatory Notices CE Mark LVD and EMC Directive This Polycom HDX system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX, UK. Mains Powered POTS Voice Telephony Without Emergency 000 Dialing Warning: This equipment will be inoperable when mains power fails.
Administrator’s Guide for Polycom HDX Systems Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules.
A System Back Panel Views Video Inputs and Outputs Polycom HDX 9004 Video Output 1: BNC and DVI for the main monitor Video Output 2: BNC and DVI for the second monitor Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Output 3: BNC for recording calls to VCR/DVD Video Input 3: BNC for VCR/DVD to play content into calls Video Output 4: DVI for content display Video Inputs 4 and 5: DVI for playing content from a computer into calls Polycom HDX 9001 and Polycom HDX 9002 Video Output 1: BNC and
Administrator’s Guide for Polycom HDX Systems Polycom HDX 8000 Series System Video Inputs 1 and 2: HDCI for camera 1 and camera 2 4 4 Video Input 4: DVI for playing content from a computer into calls AUX 3 VCR/DVD 3 VCR/DVD Video Output 3: S-Video for recording calls to VCR/DVD Video Input 3: S-Video for VCR/DVD to play content into calls Video Output 1: DVI for the main monitor Video Output 2: DVI for the second monitor Polycom HDX 7000 Series System Video Input 1: HDCI for camera 1 3 3 Vide
System Back Panel Views Polycom HDX 4000 Series System Video Input: HDCI for monitor’s built-in camera Video Input: DVI for playing content from a computer into calls Video Output: DVI for Polycom HDX 4000 monitor 100-240VAC 50/60Hz 2.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 9001 and Polycom HDX 9002 Audio Input 1: Phoenix for microphone or line input Y 1 Y C IOIOIO 1 2 Y C 2 3 Y 3 VCR/DVD C 4 C VCR/DVD Audio Output 3: Phoenix for VCR/DVD player audio 100-240VAC 50/60Hz 4A 1 1 3 1 VCR/DVD 3 VCR/DVD IR LAN Polycom Microphone Inputs Audio Input 3: Phoenix for VCR/DVD player audio Audio Output 1: Phoenix for main monitor audio or external speaker system Polycom HDX 8000 Series System Polycom
System Back Panel Views Polycom HDX 7000 Series System Polycom Microphone Input 3 AUX 2 2 VCR/DVD VCR/DVD Audio Input 2: RCA for VCR/DVD player audio 3 Audio Input 3: 3.5mm for content audio 3 3 Audio Output 1: RCA for main monitor audio or external speaker system Audio Input AUX: RCA for line input Audio Output 3: RCA for VCR/DVD player audio Polycom HDX 4000 Series System Polycom Microphone Input Audio Input: 3.5mm for content audio 100-240VAC 50/60Hz 2.
Administrator’s Guide for Polycom HDX Systems Network/Power Inputs and Outputs Polycom HDX 9004 Analog phone port: For analog phone calls RS-232 serial ports: For RS-232 devices IR: Phoenix for IR receiver LAN port: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface Power connector: For power supply Polycom HDX 9001 and Polycom HDX 9002 Y 1 Y C IOIOIO 1 LAN port: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface Analog phone port: For analog phone calls
System Back Panel Views Polycom HDX 8000 Series System Analog phone port: For analog phone calls RS-232 serial port: For RS-232 devices 4 4 AUX 3 VCR/DVD 3 VCR/DVD ISDN port: For a QBRI, PRI, or V.
Administrator’s Guide for Polycom HDX Systems Polycom HDX 4000 Series System Analog phone port: For analog phone calls A-8 100-240VAC 50/60Hz 2.3A LAN ports: For IP or SIP calls, People+Content IP, and Polycom HDX Web Interface ISDN port: For a QBRI, PRI, or V.
B Port Usage You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage.
Administrator’s Guide for Polycom HDX Systems B-2 Port Function 1719-Static TCP Gatekeeper RAS (must be bidirectional) 1720-Static TCP H.
C Multipoint Dialing Speeds and Call Speed Resolutions Multipoint Dialing Speeds The following table shows the maximum allowable H.323/SIP dialing speeds for the number of sites in a call, with Transcoding and AES Encryption disabled. Maximum speeds can be further limited by the communications equipment.
Administrator’s Guide for Polycom HDX Systems Number of Sites in a Call With T1 PRI Lines Max Speed for Each Site in kbps With E1 PRI Lines Max Speed for Each Site in kbps 5 320 448 6 256 384 7 192 320 8 192 256 Number of Sites in a Call C-2 With BRI Lines Number of Lines Max Speed for Each Site in kbps 2 2 256 2 3 384 2 4 512 3 2 128 3 3 192 3 4 256 4 2 64 4 3 128 4 4 128 5 2 64 5 3 64 5 4 128 6 2 N/A 6 3 64 6 4 64 7 2 N/A 7 3 64 7 4
Multipoint Dialing Speeds and Call Speed Resolutions Call Speeds and Resolutions The following illustrations show the resolution and frame rate used for a call, depending on the speed of the call and the Video Quality setting on your system. HD Systems (NTSC) The following illustration shows the resolutions for People video on Polycom HDX 9004, Polycom HDX 9002, Polycom HDX 8000 series with Hardware Version A, Polycom HDX 7000 HD, and Polycom HDX 4000 HD systems.
Administrator’s Guide for Polycom HDX Systems SD Systems (NTSC) The following illustration shows the resolutions for People video on Polycom HDX 9001, Polycom HDX 7000, and Polycom HDX 4000 systems.
Multipoint Dialing Speeds and Call Speed Resolutions 1080p Systems (NTSC) The following illustration shows the resolutions for People video on Polycom HDX 8000 series systems with Hardware Version B.
Administrator’s Guide for Polycom HDX Systems C-6
D Codes for Remote Control Recording Device Buttons The following tables list codes for programming the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording Device on page 10-3.
Administrator’s Guide for Polycom HDX Systems Brand Code(s) Kenwood 1000, 1005 LG 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic 1000, 1045, 1046 Philips 1001, 1019, 1089, 1090, 1091, 1092, 1093, 1094, 1096 Pioneer 1003, 1009, 1016, 1085 RCA 1009, 1088 Samsung 1000, 1010 Sanyo 1021 Schneider 1017, 1032, 1033, 1040, 1096 Shanghai 1018 Sharp 1015, 1028, 1069 Sony 1004, 1010, 1050, 1053, 1054 Tatung 1031 Teac 1009,
Codes for Remote Control Recording Device Buttons Brand Code(s) Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050, 1053, 1054 Toshiba 1086 Zenith 1027 VCR Device Codes Brand Code(s) Bush 1097, 1111, 1117, 1119, 1124 Changhong 1109, 1111 Daewoo 1106, 1107, 1112, 1124, 1136, 1140 Denon 1104 Dual 1097, 1103, 1111, 1119 Emerson 1097, 1100, 1101, 1105, 1106, 1113, 1116, 1140, 1153 Firstline 1101, 1105,
Administrator’s Guide for Polycom HDX Systems D-4 Brand Code(s) Mitsubishi 1097, 1103, 1105, 1109, 1110, 1111, 1124, 1129, 1150 NEC 1100, 1101, 1102, 1103, 1109, 1110, 1112, 1143 Panasonic 1100, 1114, 1115, 1161, 1121, 1134, 1139, 1146, 1133 Philips 1097, 1100, 1111, 1115, 1122, 1126, 1128 Pioneer 1104, 1110, 1111, 1114 Qisheng 1159 Quelle 1111 RCA 1097, 1100, 1104, 1109, 1115, 1116, 1118, 1129, 1133, 1159, 1162 Samaung 1106, 1116, 1120 Sanyo 1107, 1108, 1109, 1110, 1112, 1116, 1119,
Codes for Remote Control Recording Device Buttons PVR Device Codes Brand Code(s) ABS 1164 Alienware 1164 CyberPower 1164 Dell 1164 DirecTV 1126 Gateway 1164 Hewlett Packard 1164 Howard Computers 1164 HP 1164 Hughes Network Systems 1126 Humax 1126 Hush 1164 iBUYPOWER 1164 JVC 1141 Linksys 1164 Media Center PC 1164 Microsoft 1164 Mind 1164 Niveus Media 1164 Northgate 1164 Panasonic 1121, 1139 Philips 1122, 1126, 1128 RCA 1162 Reel MultImedia 1163 ReplayTV 11
Administrator’s Guide for Polycom HDX Systems D-6 Brand Code(s) Systemax 1164 Tagar Systems 1164 Thomson 1125, 1156 Tivo 1122, 1123, 1125, 1126, 1127, 1128, 1156 Toshiba 1130, 1132, 1164 Touch 1164 Viewsonic 1164 Voodoo 1164 ZTGroup 1164
Index Numerics 8 Mbps Line Rate option key 6-3 802.
Administrator’s Guide for Polycom HDX Systems Audio Priority (setting) 2-5 Audio Protocol (setting), for broadcasting 2-27 Audio Settings (screen) 4-11 Authentication Name, SIP 2-11 Authentication PIN (setting) 2-8 Auto Adjust for Daylight Saving Time (setting) 7-1 Auto Answer Multipoint Video (setting) 6-2 Auto Answer Point-to-Point Video (setting) 6-2 Auto BRI Configuration (setting) 2-21 Auto Duplex Mode 2-5 Auto LAN Speed 2-4 Auto mode (multipoint display) 3-10 Auto NAT Configuration 2-15 Auto Preferre
Index calls analog voice-only, enabling 2-29 answer mode 6-2 auto-answer 6-2 auto-answer, muting 4-11 basic troubleshooting 12-1 cascaded 6-5 elapsed time, displaying 7-2 gateway 2-32 history, See Call Detail Report (CDR) ISDN voice-only, enabling 2-30 mixed, allowing 6-2 preferences, configuring 2-29 recent 7-5, 11-7 refusing 7-5 refusing, See Do Not Disturb test 12-1 time, maximum 6-1 tracking 9-5 type 7-4, 11-4 Camera 1 (setting) 3-16 Camera 2 (setting) 3-17 Camera 3 (setting) 3-18 Camera 4 (setting) 3-
Administrator’s Guide for Polycom HDX Systems configuring admin settings 1-11 audio for content 5-2 for recording calls 5-2 balanced audio inputs 4-12 BRI 2-20, 2-22 call preferences 2-29 call settings 6-1 camera control 10-5 cameras 3-16–3-24 content display 5-3 directory settings 6-6 dual monitor emulation 3-4 firewalls 2-15 for analog phone 2-28 for closed captions 10-5 for PathNavigator 6-4 for VPN 2-15 IP network 2-6–2-15 LAN properties 2-3 microphones Polycom 4-11 modem to receive closed captions 5-8
Index diagnostic screens 11-1 diagnostics system log 11-12 Dial 1+ for all USA Calls 7-1 dialing last number dialed 7-5 order 2-30, 2-31 preferred method 2-30 RS-366 2-25 speed dialing 7-5 Dialing Display (setting) 7-4 Dialing Order (setting) 2-32 dialing prefix ISDN or analog, for outside line 2-28 ISDN, for international calls 2-24 ISDN, for outside line 2-20, 2-22 serial V.
Administrator’s Guide for Polycom HDX Systems Enable Polycom StereoSurround (setting) 4-16 Enable PVEC (setting) 2-13 Enable Remote Access (setting) 8-3 Enable RSVP (setting) 2-13 Enable Security Banner (setting) 8-4 Enable SIP (setting) 2-29 Enable SNMP (setting) 9-7 Enable V.35/RS-449/RS-530 (setting) 2-25 encryption call statistics 11-4 enabling 8-3, 8-7 Enter IP Address Manually (setting) 2-3 Enter Marquee Text (setting) 7-4 error concealment 2-13 extensions E.
Index high-definition video network readiness services 2-1 receiving 3-26 sending 3-25 home screen adding sites 7-6 customizing 7-3 settings 7-4 Home Screen Settings (screen) 7-4 Horizontal Position (setting) 3-19, 3-20 Host Name (setting) 2-4 I icons camera 3-16, 3-17, 3-18, 3-19, 3-20, 7-7 displaying 3-8 Identity (setting) 2-5 Import Directory (utility) 6-7 IMUX, See BRI network interface Incoming Video Call (setting) 4-11 indicator lights, See lights initial system configuration 1-11 input formats audio
Administrator’s Guide for Polycom HDX Systems lights BRI network interface 2-19, 2-20 LAN status 2-2 microphone 4-7 power 1-7, 1-8, 1-9, 1-10 Line Build Out (setting) 2-23 Line In Level (dB meter) 4-14 Line Out (dB meter) 4-14 Line Out Level (dB meter) 4-14 Line Output Mode (setting) 4-14 Line Signaling (setting) 2-23 Line Termination (read-only setting) 2-24 Link-Local (setting) 2-3 live music mode 4-12 Local Date and Time (setting) 7-5 Localized Name (setting) 6-8 Localized System Name (setting) 6-6 Loca
Index Multipoint Mode (setting) 3-10 Mute Auto-Answer Calls (setting) 4-11 My Contacts list 7-5 My Information (screen) 9-5 N name camera 3-16, 3-17, 3-18, 3-19, 3-20, 7-7 DNS, system 2-4 H.323 2-6, 2-7 host 2-4 SIP 2-11 system, displaying 7-5 system, in Simplified Chinese 6-6 system, setting 6-6 Name (setting) 3-16, 3-17, 3-18, 3-19, 3-20 NAT configuring 2-15 Public (WAN) Address (setting) 2-15 UPnP certified 2-15 NAT Configuration (setting) 2-15 NAT is H.
Administrator’s Guide for Polycom HDX Systems People Video Adjustment (setting) 3-8 People video source 3-17, 3-18, 3-19, 3-20 People+Content enabling for H.
Index remote access enabling 8-3 password 8-9 Remote Access Password (setting) 8-2 remote control channel ID 10-2 configuring 10-1 controlling a recording device 10-3 keypad audio confirmation 10-1 programming codes D-1 Remote Control (screen) 10-1 remote management 1-11, 8-3 Require Login for System Access (setting) 8-3 Require Lower Case Letters (setting) 8-8 Require Numbers (setting) 8-8 Require Special Characters (setting) 8-8 Require Upper Case Letters (setting) 8-8 requirements browser, for Polycom H
Administrator’s Guide for Polycom HDX Systems serial V.35/RS-449/RS-530 network interface call speed 2-25 calling profile 2-25 configuring 2-26, 2-27 configuring signal polarity 2-26 connecting 2-17 crypto resync pulse 2-26 enabling 2-30 hardware requirements 2-17 Server Address (setting) 9-8 Server Status (screen) 11-2 setup wizard 1-11 sharing content configuring display 5-3 enabling H.
Index System Description (setting) 9-7 System Name (setting) 6-6, 7-5 System Phone Number (setting) 2-28 system profiles managing with Polycom HDX web interface 9-3 settings that are included 9-3 storing on a computer 9-3 uploading from a computer 9-3 System screen, allowing access 7-4 System Status (screen) 11-2 T TCP Ports (setting) 2-15 technical support contacting 12-4 from GMS administrator 9-5, 9-6 web page address 12-4 Telephony (screen) 2-28 telephony, configuring 2-28 Telnet access, controlling 8-
Administrator’s Guide for Polycom HDX Systems V.35/RS-449/RS-530 (setting) 2-30 V.35/RS-449/RS-530 Serial Status (screen) 11-5 V.35/RS-449/RS-530, See also serial V.
