Operation Manual

5 | NEDERLANDS
5. Click the ‘Remove’ button.
6. Press the ‘Learn’ button’ on your remote control.
7. After 3 seconds you will hear a beep-sound from the e-Centre and the device has
now been deleted.
3.0 Frequently asked questions
Q. Why does the remote control not respond? Why do the lights of the remote
control stay off when pressing a button?
A. Probably, the battery is empty. Please charge the battery by connecting the
remote control to a computer with the included usb cable. The battery will be fully
charged in 2 hours.
Q. How do I reset the remote control?
A. We advise not to reset the remote control. If needed, you can remove the remote
control from the e-Centre by using the ‘Learn’ button as explained in paragraph
2.4. In case you really want to reset the remote control: Hold down the
‘Associate’ button and press at the same time the ‘Learn’ button for several
seconds. All lights will flash and after several seconds the remote control has
been reset. Now, the remote control is not connected to your e-Centre anymore.
4.0 Service and support
This users manual has been carefully written by Eminent’s technical experts. If you
have problems installing or using the product, please fill out the support form at the
website www.eminent-online.com/support.
You can also contact us by phone. Below you will find a list with phone numbers for
each supported country.
Country Phone number Rate per
minute*
Belgium (Dutch) 070 277 286 €0.30
Belgium (French) 070 277 286 €0.30
Denmark [phone] Local Costs
Finland [phone] Local Costs
Germany 1805 982 234 €0.14
Italy [phone] Local Costs
Norway [phone] Local Costs
Spain 807 080 042 €0.41
Sweden [phone] Local Costs
The Netherlands 0900-3646368 €0.45
UK 905 871 0013 £0.30