Service Manual

DRAFT – CONFIDENTIAL – NOT FOR DISTRIBUTION

Inspect the battery packs to make sure that

there are no signs of non-uniformity. Place

three (3) battery packs upside-down into the

battery compartments as shown, being

careful to thread the wiring through the cable

management channels. The indication that

the battery pack is upside-down is that the

cables for the pack will exit the pack at the

bottom of the enclosure, not the top.

Connect the battery packs in parallel using the integrated battery connectors.

Pack all but one of the cables into the battery cable management chamber. The

remaining cable will be connected to the telemetry board when the unit is

powered on.

12 Troubleshooting

12.1 Identifying an issue

12.1.1 Hardware Issue

Most issues are easily identified as hardware issues, such as:

- Low voltage Battery packs – as indicated by values on the Blu-X portal

- Moisture in the enclosure - evident without opening the enclosure by looking through

the optically transparent lid. If the enclosure is opened, look for pools, droplets on

surfaces, and corrosion of metal surfaces and connectors.

- Damage to enclosure – as indicated by cracks in the enclosure, missing pieces of the

enclosure

- Damage to internal components – as indicated by loose or broken pieces in the

enclosure, etc.

- Cable connectivity issues – as indicated by frayed cables or loose or disconnected

cables.

If you identify a hardware issue, please return the device for service.

12.1.2 Configuration Issue

If the BLU-X Radar is reporting an incorrect water level, please double check the configuration

settings for the correct manhole height and radar offset values.

12.1.3 Connectivity Issue

When deploying a new BLU-X Radar, if you find that data from the BLU-X Radar are not

visible on the BLU-X Portal and there are no signs of physical damage, then it is possible that

there is a wireless connectivity issue. The units have been preconfigured for wireless

connectivity and communication with the BLU-X platform. Please reach out to your field