Frequently Asked Questions

Case 2 : HELP,
I can't hear the voice call on the computer, can't make a normal call.
Emperstar:
The computer needs to create a Bluetooth connection environment when connecting
for the first time, please follow the steps.
Step 1: finish pairing computer and the headset,
check the bluetooth setting,
is showed “Connected voice, music” or not.
Step 2: if not,
please open any of the computer's music player,
start playing music,
until the Bluetooth setting shows correctly.
after which, the headset can be used normally.