User's Manual

Table Of Contents
Page 4–99
18 September 2007
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion™ HSD-128 High-speed Data Terminal
Log-on
successful,
but fails to
complete
call
Authorization error (fault
code 12C4)
Activate maintenance
reports 21 and 23
(See Figure 4–53 and
Figure 4–51)
Contact your service
provider to verify that the
forward ID is activated.
Check that the Forward ID
is strapped correctly.
Check that IRS data is
available and correct.
Check that the Veh Rel
Az/EL to Satellite is
correct.
Check that all coax cable
connections are secure.
Check that the Rx C/No
value is
50dB.
Check antenna status is
okay.
Check that the primary and
secondary LES access
codes are valid.
Contact your service
provider and verify that
they can “see” your Tx
signal. To contact the LES
operator dial 33 #.
Contact service provider
and request that they place
an incoming call to the unit.
Check the reported HPA
back-off in report 21;
Signal should initialize at
14 dBW and increase after
handshake to
approximately 22.5 dBW –
then slowly decrease
(Range typically between
18.5 dBW to 21.5 dBW with
a lower limit of 14.5 dBW).
Table 4–27. Troubleshooting and Fault Isolation
Fault Description
Maintenance
Report
Check