User's Manual

Table Of Contents
Page 5–2
18 September 2007
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion™ HSD-128 High-speed Data Terminal
Figure 5–1. HSD-X Order of Removal
D. Repair Facility Approvals
The EMS Technologies SATCOM Division, located at 400 Maple Grove Road in Ottawa,
Ontario, Canada, is a Transport Canada Approved Maintenance Organization (AMO). In
accordance with the Technical Arrangement on Maintenance between Canada and the
European aviation authority JAA, and due to the Bilateral Agreement between Canada
and the United States aviation authority FAA, EMS SATCOM conforms to the maintenance
requirements of JAR 145 and FAR 145 respectively.
E. Return for Repair Information
To return equipment to EMS Technologies for repair, follow the Return Materials
Authorization procedure. Failure to comply with this procedure may cause shipping delays
and additional charges.
(1) Warranty Returns
Equipment that qualifies for warranty repair can be returned to EMS SATCOM for
repair or replacement at our discretion. The customer shall pay the shipping costs to
EMS SATCOM and EMS SATCOM will pay for the shipping costs to return the
repaired/replaced unit to the customer.
(2) Non-Warranty Returns
Equipment that fails to work properly because of improper or negligent use, abuse,
shipping damage or any other condition can still be returned to EMS SATCOM for
repair or replacement at our discretion. The customer will be notified of the cost to
repair or replace the unit prior to invoicing for the repair or replacement. The customer
shall pay for the shipping costs to and from EMS Technologies.
(3) Repackaging Requirements
An HSD returned to EMS Technologies must be returned in its original shipping
container. Failure to do so may invalidate the warranty. If an HSD shipping container
is unavailable, the customer must request a replacement container from EMS
SATCOM or assume responsibility for the packaging and shipping.