User's Manual

EMS Wireless

EMS Wireless EkoMini Manual

2. Specific Product Warranty Instructions

All EMS Wireless products are manufactured to high quality standards

and are warranted against defects in workmanship, materials and

construction, and to no further extent. Any claim for repair or

replacement of a device found to be defective on incoming inspection

by a customer must be made within 30 days of receipt of the shipment,

or within 30 days of discovery of a defect within the warranty period.

This warranty is the only warranty made by EMS Wireless and is in lieu

of all other warranties, expressed or implied, except as to title, and can

be amended only by a written instrument signed by an officer of EMS

Wireless. EMS Wireless customer support representatives are not

authorized to make commitments on warranty returns.

In the event that it is necessary to return any product against the

above warranty, the following procedure shall be followed:

a. Return authorization shall be received from the EMS Wireless

Customer Support prior to returning any device. Advise EMS

Wireless Customer Support of the model, serial number, and the

discrepancy. The device shall then be forwarded to EMS

Wireless, transportation prepaid. Devices returned freight collect

or without authorization may not be accepted.

b. Prior to repair, EMS Wireless Customer Support will advise the

customer of EMS Wireless test results and will advise the

customer of any charges for repair (usually for customer caused

problems or out-of-warranty conditions).

If returned devices meet full specifications and do not require

repair, or if non-warranty repairs are not authorized by the

customer, the device may be subject to a standard evaluation

charge. Customer approval for the repair and any associated

costs will be the authority to begin the repair at EMS Wireless.

Customer approval is also necessary for any removal of certain

parts, such as connectors, which may be necessary for EMS

Wireless testing or repair.

c. Repaired products are warranted for the balance of the original

warranty period, or at least 90 days from date of shipment.