Warranty Information

Emser Tile™ - Warranty, Terms and Conditions
Emser offers One year limited Warranty and limitations on Liability.
Limited Warranty
Emser offers a warranty on its products to the original purchaser, for one year from the date of purchase, to be free of manufacturing defects.
Emser warrants only to its immediate customers and to no other person that its products will, on the date of ship, meet the foregoing terms of
Emser’s Bid conrmation, Order Acknowledgement, or Sales Order pursuant to which such products were sold.
Tile and natural stone are subject to standard variances resulting from the manufacturing process or origin. Emser does not provide warranty on
products that are within the industry standard variance levels.
Defects and Claims
In the event of a defect within any product distributed to Customer by Emser, Customer agrees to notify Emser immediately upon becoming
aware of such defect. If a defect in manufacturing or coloring is identied in advance of installation, Customer agrees to not install any defective
product without the written agreement of Emser.
Emser reserves the right to inspect any and all defects prior to any repair, remediation or settlement of such defect. In the event that Emser is
required to participate in the repair, remediation or settlement of any defect, Emser must be included in all discussions and decisions related to
such repair, remediation and/or settlement. In the event that the Customer fails to notify Emser on a timely basis, or fails to allow Emser the right
of inspection, discussion or decision making in advance of repair, remediation or settlement of any defect, Customer agrees to release Emser
from any liability for the defect or claim.
Customer misuse including negligence, physical or chemical abuse is not covered by this warranty. Improper installation, installation defects or
errors are not covered by this warranty. Warranty claims must be submitted in within 30 days upon discovery of the proposed defect.
Terms and Conditions of Sale
Acceptance
The Terms and Conditions (“Terms”) contained herein apply to all quotations and offers made by Emser Tile, LLC (“Emser”) and to all purchase
orders accepted by Emser. These Terms may in some instances conict with some of the terms and conditions afxed to a Buyer’s purchase
order or to any other procurement document issued by the Buyer. In such cases, the Terms contained herein shall govern, and acceptance of
Buyer’s order is conditioned upon Buyer’s acceptance of the Terms and Conditions herein, irrespective of whether the Buyer accepts these
conditions by a written acknowledgement, by implication, by acceptance of products ordered, or by payment for products ordered. Emser’s
failure to object to provisions contained in any communication from Buyer shall not be deemed a waiver of the provisions herein. Any changes in
the Terms contained herein must specically be agreed to in writing, signed by an ofcer of Emser before becoming binding on either party.
Emser reserves the right at any time to amend these Terms and Conditions, and Buyer shall be deemed to accept such amended Terms and
Conditions by ordering products offered after the date of such amendment.
Product and Prices
Unless agreed to otherwise, in advance, in writing and signed by an Ofcer or Director of Emser, all catalog prices, and all offered prices are
F.O.B. Emser’s facility. All pricing quotes must be documented in writing and issued by Emser to be valid. Unless otherwise stated, prices quoted
are rm for 30 days from the date quoted. Emser reserves the right to change its prices and the specications of its products at any time without
notice.
1
8431 Santa Monica Boulevard
Los Angeles, California 90069
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
www.emser.com