Warranty

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Warranties Information
General Installation Liability
Emser Tile™ will not be responsible for any materials damaged due to improper installation, installation defects or errors,
misuse including negligence, and physical or chemical abuse to the surface of the tile. It is imperative that industry standards
and guidelines for installations are followed. Refer to the TCNA Handbook, ANSI, MIA + BSI, NTCA and any other reputable
industry sources for guidelines on proper installation as needed.
One Year Limited Warranty and Limitations on Liability
Emser Tile™ offers a limited warranty on its products to the original purchaser, for one year from the date of purchase,
to be free of manufacturing defects. Emser Tile™ warrants only to its immediate customers and to no other person that
its products will, on the date of ship, meet the foregoing terms of Emser’s bid confirmation, order acknowledgement or
sales order pursuant to which such products were sold. Tile and natural stone are subject to standard variances resulting
from the manufacturing process or origin. Emser Tile™ does not provide warranty on products that are within the industry
standard variance levels.
Defects & Claims
In the event of a defect within any product distributed to the customer by Emser Tile™, the customer agrees to notify Emser
Tile™ immediately upon becoming aware of such defect. If a defect in manufacturing or coloring is identified in advance
of an installation, the customer agrees to not install any defective product without the wrien agreement of Emser Tile™.
Emser Tile™ reserves the right to inspect any and all defects prior to any repair, remediation or selement of such defect.
In the event that Emser Tile™ is required to participate in the repair, remediation or selement of any defect, Emser must
be included in all discussions and decisions related to such repair, remediation and/or selement. In the event that the
customer fails to notify Emser on a timely basis, or fails to allow Emser the right of inspection, discussion or decision making
in advance of repair, remediation or selement of any defect, the customer agrees to release Emser Tile™ from any liability
for the defect or claim. Customer misuse including negligence, physical or chemical abuse is not covered by this warranty.
Improper installation, installation defects or errors are not covered by this warranty. Warranty claims must be submied in
within 30 days upon discovery of the proposed defect.
Natural Stones
Emser Tile™’s website and marketing literature may not represent the true geological nature of the stones commonly
referred to in the industry as marble, granite, limestone, travertine, onyx, slate, sandstone, quartzite, etc. The true geological
nature of any stone may be verified by conducting a test through an independent bona fide laboratory.
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