Use and Care Guide

Corporate Headquarters 8431 Santa Monica Blvd. Los Angeles, CA 90069-4209
Phone [phone] Fax [phone] Email:[e-mail]
www.emser.com
General Warning
Emser Tile does not manufacture installation products or natural stone cleaning / maintenance products. Please contact
chemical and/or grout manufacturers directly prior to usage to obtain proper handling and application instructions. Emser
Tile also strongly advises testing a small area prior to the full application of any chemical product to verify that unexpected
discoloration does not occur.
Application of a sealer to the natural stone surface should never be done as an attempt to add a shine to a honed,
scratched, or non-polished stone product. This will possibly create either maintenance or slip resistance problems. Consult
the manufacturer of any surface altering product for more detailed information about the impact of its specific product on
safety, or appearance.
Emser Tile
®
1- Year Limited Warranty and Limitations on Liability
Emser offers a warranty on its products to the original purchaser, for one year from the date of purchase, to be free of
manufacturing defects.
Emser warrants only to its immediate customers and to no other person that its products will, on the date of ship, meet the
foregoing terms of Emser’s Bid Confirmation, Order Acknowledgement, or Sales Order pursuant to which such products
were sold.
Tile and natural stone are subject to standard variances resulting from the manufacturing process or origin. Emser does
not provide warranty on products that are within the industry standard variance levels.
Defects and Claims.
In the event of a defect within any product distributed to Customer by Emser, Customer agrees to notify Emser
immediately upon becoming aware of such defect. If a defect in manufacturing or coloring is identified in advance of
installation, Customer agrees to not install any defective product without the written agreement of Emser.
Emser reserves the right to inspect any and all defects prior to any repair, remediation or settlement of such defect. In the
event that Emser is requested to participate in the repair, remediation or settlement of any defect, Emser must be included
in all discussions and decisions related to such repair, remediation and/or settlement. In the event that Customer fails to
notify Emser on a timely basis, or fails to allow Emser the right of inspection, discussion or decision making in advance of
repair, remediation or settlement of any defect, Customer agrees to release Emser from any liability for the defect or claim.
Customer misuse including negligence, physical or chemical abuse is not covered by this warranty. Improper installation,
installation defects or errors are not covered by this warranty. Warranty claims must be submitted in writing 30 days
upon discovery of the proposed defect.