User`s guide
verify installation compliance and quality. This information is recorded to aid
support personnel.
To certify the installation (or request the current Webcast username/password)
you must Contact the Global Service Desk Monday thru Friday between 8am and
4pm MST at 801-240-3454 Opt 2. If you cannot certify the system at these times,
you MUSTcontact the events team prior to your planned certification time to
schedule a certification window.
When calling, the Global Service Desk will create a ticket and transfer the call to the
Broadcast Events Team/Satellite Support Group (provide the Global Service Desk
with the ticket queue name: CHQ-SAT-SUPPORT) to complete the process
If everything checks out correctly, you should plan on the certification taking no
longer than 15 to 15minutes.
When calling, please have the following information available:
FM Mangers name and email address
Property Number of the building where the installation has taken place, OR
Unit number of the Stake or Ward that meets in the Building where the
AVDH-1 or 2 is installed
End-user training status (e.g. completed, scheduled)
Contact information for installer firm (notice of certification will be sent
upon completion)
CertificationTasks
The following are some of the steps performed for certification:
Installer will be requested to initiate a new stream using the Meetinghouse
Communicator hardware encoder (if installed at site) or a Laptop encoded
stream
The certifier will connect to the stream remotely to verify proper video and
audio reception and camera control function (if installed at site)
Installer will be requested to take digital pictures of the installation
The certifier will review the installation pictures and validate compliance
visually
The certifier will record the results, collect pictures, and document any exceptions.
The responsible FM will be sent completion notification email.
NOTE: WHEN COMPLETE, BE SURE TO TURN THE SOURCE SELECTION SWITCH
TO SATELLITE, SHUT OFF THE COMMUNICATOR (WHERE APPLICABLE)