Operation Manual

TROUBLE SHOOTING
30
The player cannot power on.
The player cannot be charged
automatically when connected to PC.
No sound during playback.
Keys don't work.
WMP or PC does not
recognize the player.
There is noise during playback.
The music file cannot be played.
Characters are corrupted.
- The battery level is too low. Connect to PC for charging.
- Disconnect the player from PC.
Then connect it again to PC for charging.
- Check whether the volume is too low.
- Ensure to plug the earphone firmly.
- Check whether the HOLD key is ON. Move the slide
switch to OFF position (downward) and try again.
- Restart the device.
- Ensure that you have Windows XP and Windows Service
Pack 2 installed on your computer before proceeding.
- Windows Media Player 10 is recommended.
You can download Windows Media Player 10 at
www.windowsmedia.com.
- Check whether the USB cable is attached firmly.
- Check if your PC meets the minimum requirement.
- Try to use any other USB port
- Check if the earphone plug is inserted firmly.
- Check if the earphone plug is dirty.
- The songs may be corrupted, please download
other songs and try again.
- The file may not be compatible with our player.
Please check the supported formats in the section
“Technical Specification”.
- Check if it is a copyright protected file, if so, the transfer
should be downloaded by Windows Media Player and
check if the usage of the copyright protected file is expired.
- Make sure to select the correct language.
Try to download some songs and go through
auto music library building process.
Symptom Possible solution