Specifications

6.2 Frequently Asked Questions

Question 1. My computer does not recognize my player.

Answer:

1. Make sure the player is powered on. If it is o, the computer will not be able to nd the player;

2. Make sure the player is connected to computer. (Refer to 1.4.1 for connecting player to computer);

3. When using Windows 98SE, install the USB driver rst. After installation, restart the computer. Then reconnect the player to the

computer. (Refer to 1.4.1 for connecting player to computer);

4. If you installed the Windows 98SE driver over your Windows® XP, 2000, or ME edition, problems might occur;

5. It is not recommend using the USB ports in the front of your computer, try to use the USB ports in the rear, because the USB

ports in the front are often from non-powered hubs.

Question 2. When I try to disconnect the USB device, I keep on getting “The device ‘Generic volume’ cannot be stopped right

now. Try stopping the device again later.” message, what should I do?

Answer:

Close any program that might be accessing data on the player, including Windows® Explorer. If it does not work, close all programs

and wait for another 20 seconds, then try the green arrow icon again. If it still does not work, you should shut down the player and

disconnect the USB cable.

Question 3. I nd new le names and folder names that I never created before or they have strange gibberish names.

Answer:

Most likely, the player’s le allocation table (FAT) has been corrupted. This might be due to the player shutting down (due to low

battery power) while reading or writing to your computer by the USB connection. Windows and Macintosh often write extra les

to the hard disk such as nder.def or System volume info. These are normal and will not do any harm to the player.

Question 4. I used my player to transfer les back and forth between dierent computers. Will defragmenting the player hard

disk do any harm to it?

Answer:

Defragmenting the player hard disk may be useful after having transferred many les to and from the player. It is never harmful to

use the defragment on the player. Make sure no other programs are running while using the Windows® defragment utility. Make

sure you have connected the player with the external power adapter during this procedure.

Question 5. My les have disappeared from the player.

Answer:

Make sure that you browse your les via the correct Browser mode which means correct ltered views such as Photos, Music, or

Movies.

Question 6. Why do some supported photo formats, cannot be shown in the photo function?

Answer:

In the JPEG format there are dierent modes. The player doesn’t support all the modes. So you have to change your photo format

rst as follow:

1. Use Photoshop to open the photo;

2. Choose ”File” then “save as” from the menu, as the picture on the left hand side shows, select the picture format as JPEG, input

the le name and click the “save” icon;

3. After click on the “save” icon, a new window will appear as the picture on the right hand side shows, select “Baseline (standard)”

or “Baseline optimized”;

4. Click the “OK” icon.