User's Manual

Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the
methods below:
Knowledge Base: www.emw.co.kr
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help,
our Technical Support Portal (see below) provides an easy way to report your problem or ask your
question.
Technical Support Portal: www.emw.co.kr
The Technical Support Portal not only allows you to report your problem, but it also provides
immediate solutions to your technical issues by searching our Knowledge Base. With the Portal, you
can submit and track your questions online and send and receive attachments.
Web Form: www.emw.co.kr
You can contact our technical support team directly by filling out our online support form. Enter your
contact details and the description of the question/problem.
Telephone: www.emw.co.kr
For our latest contact information, please check our website at the link above.
Product Service and Repair
EMW Co., Ltd. provides service for all of its products through service centers throughout the world. To
obtain warranty or non-warranty service, please visit www.emw.co.kr
and select Support > Contact
Service and Repair to see your region’s instructions on how to obtain a Return Material Authorization
number (RMA #). You should do this prior to returning the product.