Owner's Manual

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8. TROUBLESHOOTING
We recommend viewing our installation videos located at www.enclaveaudio.com/setup
for step-by-step instructions for your particular setup configuration.
If you have any trouble setting up your system, please try the following or give us a call at
1-844-436-2528 and our support team will be happy to talk you through resolving any
issues. Also refer to the FAQs section on our website at www.enclaveaudio.com.
1. After powering up the Enclave CineHub, the system is failing to produce any audio.
All speakers must be powered on when the Enclave CineHub is started. If they are not powered
on, they will not produce sound. The system shows only the speakers it can find. Check and make
sure all speakers are powered on and the rear LEDs are illuminated and not flashing. Conduct a
noise sequence test using the Enclave Audio app. This process will cause each speaker to produce
a static white noise, individually confirming the speakers are actively connected to the network.
A message will appear on the Enclave App if the system cannot locate any or all speakers.
To fix, follow these steps:
Check to make sure all of your speakers are plugged in to a power outlet and have power.
Once you have confirmed all speakers have power, check the LED on the rear of the
speaker. A speaker with a solid LED is properly paired.
A speaker that has a flashing LED has not properly paired and we recommend performing
a manual reset of that speaker using the RESET button located on the rear of the speaker.
Press the reset button in using a fine point object and hold pressure until you hear
an audible tone.
Lastly, after the speaker reset has been completed, perform a wireless reset of the system
using the Enclave Audio app, and your speaker should join the network.
GENERAL SPEAKER PLACEMENT TIPS AND HINTS
1. Where should I place the front speakers?
Ideally, your front speakers should form a slight arc with your
center channel speaker and point toward the center of your main seating area.
2. Where should I place the rear speakers?
Surround speakers are best placed to the left and right of your listening
position—either in line with it, or just behind it.
3. Where should I place the subwoofer?
You can usually place your subwoofer just about anywhere in your home theater room with
good results. Most people place their subwoofer in the front of the room. Placing your
subwoofer near a wall will generally result in more bass, and placement near a corner—
where three room boundaries come together—will generally bring even more. To adjust
the volume of the subwoofer, please use the Enclave mobile app’s remote function.
4. I set everything up, but the locations aren’t working correctly.
Please be certain that your speakers are placed properly in accordance with
the included placement diagram.
NOTE: The system works best with the left and right speakers either even with
or in front of the center channel speaker.
7. BASIC SYSTEM FEATURES CONTINUE ON APP
The Enclave Audio app is essential to completing your setup and to ensure you have the best
experience with your CineHome theater system. Download the Enclave app today from the
Apple App Store or the Google Play Store.
Customers who have installed a CineKey can follow on-screen instructions with their WiSA
ready TV or set-top box entertainment device.
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