Owner's Manual
1615
Check the following:
• That all of your speakers are connected to the proper respective power cable and
the tips securely plugged into the rear speaker power port. Be sure to check that
the opposite end is firmly connected to your primary power source (wall, power
strip, etc.).
• Is the rear panel LED flashing? If so, refer to section 1 in this troubleshooting
segment of the manual. If the issue persists, please call Enclave Audio support
at 1-844-436-2528.
• If the LED is constant, and the rest of the system is working, please call
Enclave Audio Support at 1-844-436-2528 for further assistance.
4. I’m only hearing audio out of my Front Left and Front Right speakers.
There may be occasions where you only hear audio from the Front Left and Front Right
speakers. Below are the possible scenarios:
• Your source input is only transmitting a stereo audio signal and Dolby Pro Logic II
is disabled in the menus. The Default setting for the Enclave will upmix a stereo
feed to 5.1 using Dolby Pro Logic II. You can disable this function in the menus
of the app.
Dolby Pro Logic II is dierent than Dolby Digital. If Dolby Pro Logic II (DPL II) is
displayed in the app, the Enclave is receiving a stereo signal and upmixing it to 5.1.
• The content is only in stereo and not a 5.1 mix, yet confusingly, is sent in Dolby
Digital format. This signifies the content is not available in a 5.1 mix, however it is
Dolby Digital encoded. Dolby Pro Logic II will not upmix this stream type to 5.1.
• Your content source (i.e. Cable Box, Dish, etc.) is only outputting stereo and is not
set to bitstream. Check the audio settings of your content source to insure you are
sending a bitstream signal through your TV to the Enclave CineHub/CineKey.
Noise Sequence Test
You can also test each speaker for audio individually with the Noise Sequence Test feature
in the Enclave Audio App.
The Noise Sequence generator can be used to confirm successful placement and pairing
of the Enclave Audio speakers.
A static white noise will be produced by each speaker individually in the system in
a rotating fashion.
The Noise sequence uses the following rotation:
Left Front, Right Front, Left Surround, Right Surround, Center, Subwoofer.
NOTE: A successful noise sequence indicates the Enclave system is performing correctly.
If your audio remains silent from your source, please check that your source is set to correctly
output audio via your chosen connection type. Also, check to make sure your INPUT setting is
on the correct source in the Enclave App. As an example, we see customers who listen to music
through Bluetooth and subsequently forget to switch their source back to the TV audio input.
2. I am playing a DVD or Blu-ray disc that has surround sound, but I am only
hearing audio out the left front and right front speakers.
Make sure your TV is properly setup to send surround information out of the HDMI or
digital ports. For systems using HDMI ARC or Optical, the best performance will be
achieved when using “Bitstream” mode from your player and/or your TV. If your source
output is set to PCM and you’re using ARC or Optical, you will only hear stereo audio
due to limitations of ARC and Optical. However, TVs that support eARC can enjoy full
uncompressed multi-channel PCM audio with the CineHub. Please refer to your TV
manufacturer manual for detailed instructions.
3. When the app shows a speaker is missing, that means it is not connected to the
Enclave Audio CineHub.
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