Operations Guide

Intelligent Electronic swing handle – User operations
guide
Rev.1.0 20
FAQ:
• What if the smart-Handle fails how do I access my IT cabinet? Use the override key provide to manually
open the swing handle.
• Does the smart-Handle fail safe if power is lost or the communications cable is disconnected? Yes, the
smart-Handle will stay in the locked position and when powered up again will automatically check that
latch is in the locker position
• Is the smart-Handle self-latching? Yes, as long as the key barrel is in the 12 o’clock lock position and the
electronic latch in the lock position once the swinghandle is closed, the latch will allow the key cam to
push up the latch and the spring action will drive the latch back down.
• Can I use my own Euro profile lock barrel? Yes, if the barrel is a standard Euro profile.
• My current multi point rode systems gear box does not fit the smart-Handle where can I get a gearbox that
works with my multi point rod system? We can design a compatible gearbox as an optional extra. Please
contact with our sales.
• I’m trying to use my internal companies swipe card and it isn’t working why? Your companies swipe cards
may be encrypted to your building management system card readers. The smart-Handle requires an open
sector on your card in order to read the CSN number.
• I’ve connected my smart-Handle to my building management system but it’s not working why? The smart-
Handle uses the RS485 protocol and only approved vendor hardware is supported by our Firmware. Please
contact with our sales to discuss your requirements.
• I’ve lost some parts, can I buy spares. Yes, please contact with our sales and we will get in contact with
you regarding your requirement.
• Can you integrate with third party access control systems? Yes and No it depends on the communication
protocol being used by the third-party system and whether the third party vendor is open to integrating the
smart-Handle into their system, please contact with our sales to discuss in more detail.
• How accurate is the supplied temperature and humidity sensor? The sensors are accurate up to 2 degrees
and 5% humidity and have been calibrated to react slowly to changes to avoid large swings in
temperature and humidity when the door is opened and closed for short periods of time. This setup is
designed to give the user stable readings and avoid unnecessary threshold alarms.
Trouble shooting:
• The LED light on my smart-Handle has not turned on. Make sure the communications cable is plugged into
the correct port on the smart-Handle.
• My smart-Handle has a flashing blue/red LED. Make sure the supplied door switch sensor is connected to
the smart-Handle and that the magnet has been installed correctly.
• The aisle setting on my smart-Handle is not correct and I’ve switched it into the correct position, but the
aisle detail has not changed. Power down the smart-Handle by disconnecting the communications cable
make sure the dip switch is in the desired position and re-power up the smart-Handle and allow the smart-
Handle to reboot and sync, this should resolve the issue.