Your G6 User Guide
Introduction and Contents Contents This is the G6 User Guide and has been created to provide you with all the information needed to help you use your G6. This guide has been split into 6 sections, please take some time to read all the information about the G6 and its functionality. There is also useful tips on pages 13 and 14 with some frequently asked questions and advice on how to save energy.
Your G6 Your G6 The G6 is a simple to use device that consists of: Home Screen: provides the user with useful information such as current credit status and whether the energy supply is on/off. After a period the G6 screen will return to a screensaver which is the ENER-G Switch2 logo (generally). Buttons: allow you to interact with the G6 to cycle through menu screens, activate the emergency credit (in pay as you go mode) or clear messages.
Pay as You Go Pay As You Go Mode The G6 is a sophisticated and revolutionary pay as you go unit allowing multiple payment options, in-home display functionality and comfort in the knowledge that the G6 system is being managed by a company with over 30 years experience. In pay as you go mode your G6 shows how much credit you have remaining and as you use energy credit is deducted accordingly.
Pay As You Go How long does it take to arrive? Once you have made a payment, we will receive notification overnight and the credit will generally automatically appear on your G6 the next working day by midday (12:00). Please see the table below for more detail on credit delivery times.
Pay As You Go You’ve run out of credit... If you cannot top-up your G6 and your credit is about to expire, or you have run out, the G6 has an emergency credit facility. This allows you to ‘borrow’ credit which will reconnect your supplies for a short period of time. This is simply a loan, and must be paid back in full before the system can be used again. The emergency credit facility becomes available to activate when your credit value reaches £1.00 or less.
Pay As You Go Using emergency credit continued If you have used all of your emergency credit you will have to purchase more than the displayed ‘DEBT’ before your supply will be turned back on. For example: If your debt = -£5.00 you must buy more than £5.00 to turn your supply back on. PLEASE NOTE: Purchasing LESS than the value of the debt will NOT reconnect your supply. We recommend purchasing at least £5.00 more than the value of the debt to ensure that your supply is reconnected and maintained.
In-Home Display In-Home Display The In-Home Display functionality within the G6 has been designed for monitoring energy consumption and its associated costs in a user-friendly way. Using the In-Home Display can help you to understand your energy usage by showing you how much energy is been used and when. The G6 communicates with the connected meter (s), and uses the reading information to provide the energy usage information within the In-Home display screens.
In-Home Display 1. Consumption / Cost The Consumption / Cost screens contain information on the energy you have used, its cost, emissions and your current usage. Icons and text will be displayed on each screen for each energy supply your G6 is controlling. If you are using your G6 with two supplies i.e. Heat and Gas your G6 screens will show both supply types indicated with the appropriate icon listed below.
In-Home Display 1. Consumption / Cost continued Current Tariff This screen shows the cost applied to each unit of energy consumed for each fuel as well as any daily deduction. The supply type and tariff charge (in pence) are shown alongside the supply icon. If there is a standing charge applicable this will be shown as a ‘Daily deduction’ with the value in pence. If there is no deduction this icon will still be shown however the value will be zero (0.0p).
In-Home Display 3. Usage Comparison The Usage Comparison screens graphically display your consumption for each fuel . These update throughout the day and can be looked at to easily review your daily usage. Your Average This screen shows the amount consumed today against your daily average use for the last 14 days. The value above ‘Todays use’ shows the total number of units used today since midnight. Your 14 day average is shown at the top under ‘Your Average’ e.g. 20 kWh.
In-Home Display 4. Historic Comparison continued... Last 7 Days This screen shows a rolling weekly comparison. This shows the last 7 days of consumption compared with the previous 7 days. The lighter bars show the last 7 days, with the darker bars behind showing the previous 7 days. Last 12 Months This screen shows consumption information over the last 12 months compared with the previous 12 months.
Frequently Asked Questions What to do if... You have no heat and hot water... Have you checked the following: Does your Home Screen say ON in the top right corner? Do you have enough credit on your G6? Have you activated your emergency credit? Is your heating programmer turned on? Is your room thermostat turned up? If you have answered YES to all of these, please contact our customer service team on 0333 321 2010 and select option 3 Your G6 screen is blank...
Energy Advice Energy Advice Get to know your heating controls (programmer) and use this to set the heating to turn on and off when necessary. If you have individual controls on your radiators make sure these are set at the correct temperature for the rooms where you spend time. Try turning your room thermostat down 1 degree and see if you are still feeling comfortable, this could save up to 10% of your heating bill.
General information For general account queries: 0844 477 2010 - Select option 1 lines open Monday - Friday (08:30 - 17:30) To report a fault with your G6 system 24 hours a day: 0844 477 2010 - Select option 3 If you’re calling from a mobile, you will be asked to enter a local land line telephone number to get through to the right area engineer (out of hours) To access our website to find out more, please visit: www.energ-group.
