User guide

You have no heat and hot water...
Have you checked the following:
 Does your Home Screen say ON in the top right corner?
 Do you have enough credit on your G6?
 Have you acvated your emergency credit?
 Is your heang programmer turned on?
 Is your room thermostat turned up?
If you have answered YES to all of these, please contact our
customer service team on 0333 321 2010 and select opon 3
You don’t know where your nearest payment outlet is…
Please go online and visit www.allpay.net/outlets/ and
enter your postcode to nd a list of the AllPay™ outlets in
your local area.
You have a general query with your account...
If you have a query and you can’t nd an answer in this
booklet, please contact us on 0333 321 2010 and select
opon 1 and we will try to answer your quesons.
Your G6 screen is blank...
Have you checked:
 Have you pressed the orange buon and the screen is sll
blank (no text or images)
If you have answered YES to the above, please contact our
customer service team on 0333 321 2010 and select opon 3
What to do if...
Frequently Asked Quesons
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