User guide
Somemes things outside our control can aect credit being sent to your G6 so always try and keep
your G6 in credit. If you haven’t received your credit by the me indicated above, please contact us
on 0844 477 2010 and select opon 1.
Please ensure that you keep all of your transacon receipts in case you need to contact us to discuss a
purchase which has not arrived.
Once you have made a payment, we will receive nocaon overnight and the credit will generally
automacally appear on your G6 the next working day by midday (12:00). Please see the table below
for more detail on credit delivery mes.
As credit is not available immediately aer a purchase is made, please ensure that when your credit is
running low you allow enough me for your top up to arrive on your G6 . This will help you to avoid
using the emergency credit facility, ensuring that it is available for actual emergencies.
*If the Monday is a bank holiday the payment will arrive on the next working day
Day payment made Day transmied to G6
Monday to Friday Next working day by midday (12:00)
Saturday & Sunday Monday by midday (12:00)*
Bank Holidays Next working day by midday (12:00)
What if you don’t receive your credit?
When the credit is sent to your G6 you will receive the following
message on-screen:
“Your Purchase of £20 was Applied 06/01/13 at 10:59”.
This message will stay on the screen unl the message is cleared.
To clear this message and return to the home screen, press the
orange buon marked Exit >
What happens when credit arrives?
How long does it take to arrive?
Pay As You Go
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