User guide

Don’t worry if you lose your payment card. Simply call us on 0844 477 2010 (select opon 1) and
we’ll arrange for a new card to be sent to your home within 3 - 5 working days. In most cases whilst
you are waing for your new card to arrive, we can send you a leer with a barcode that will allow
you to make a top up in the normal way. A small administraon charge may be applicable for
replacement cards.
If you have lost your card, do not worry about someone nding and using your card, it is registered to
you and your G6 only and cannot be used to top-up any other G6. Your card has no monetary value
and is simply used to idenfy who has made payments. No money is stored on the card.
PLEASE NOTE: You can not use anybody else’s payment card to top up your G6. If you
make a payment using another card that is not yours, all payments made will be credited
to the G6 that the card is registered to.
Lost or damaged card?
If you run out of credit and have used all your emergency credit, the
G6 has a ‘friendly disconnecon’ mode and will not disconnect you
at certain mes when topping up may be inconvenient. Debt will
connue to increase when your system is in use during this me.
The Friendly Disconnecon periods are shown in the table below.
Friendly disconnecon
Day Friendly disconnecon mes
Monday to Friday 8:30PM to 10:00AM
Weekends All Day
Your G6 will not disconnect your supply during certain special days such as Christmas, Boxing day,
Easter and other ocial bank holidays. Over these days if you have exhausted your emergency credit
the G6 enters friendly disconnecon mode and you will connue to be able to use your system.
However on the rst following working day your G6 will disconnect your energy supplies and they will
not be reinstated unl you have bought credit to clear the total debt.
Bank Holidays and Special Days
Pay As You Go
If you have used all of your emergency credit you will have to purchase more than the displayed
‘DEBT’ before your supply will be turned back on. For example: If your debt = -£5.00 you must buy
more than £5.00 to turn your supply back on.
Using emergency credit connued
PLEASE NOTE: Purchasing LESS than the value of the debt will NOT reconnect your
supply. We recommend purchasing at least £5.00 more than the value of the debt to
ensure that your supply is reconnected and maintained.
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