User manual

27
ENGLISH
7. troubleshootIng
If you experience problems with your device during the use or installation, in the first instance
please read carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem Possible cause Solution
There is no picture or no
sound
Improper connection with AC
adapter or car adapter
Check the connection
Low battery Connect the power supply
Use of unauthorized power
supply
Your device may be damaged.
Use only the power supply
provided with de device
Power switch is on OFF
position.
Turn the switch to ON position
There is no sound
If you can hear nothing
through the speakers, maybe
the earphone is plugged in
Unplug the earphone
The sound is muted
Use the volume control to
unmute the sound
Dark picture
Brightness and contrast are
not properly adjusted
Adjust Brightness, Contrast
correctly
The remote control is not
working
Battery exhausted Charge battery
Remote control is incorrectly
aimed
Aim the remote control to the
device. Check that nothing
blocks the front panel
The LED does not light up/
not lit when the device is
connected to the mains
Power cable is not connected
Check that the power cable is
plugged into the power socket
Can’t play the music file
correctly OR can’t play the
video
The file is damaged or the
code is wrong
Change the file
The format of the video is not compatible, or the file is damaged