Owner`s manual

1. The hopper lid has stayed open for more than 3 minutes
As a security measure, the auger stops turning and feeding pellets as soon as the
hopper lid opens. It will resume normal operation as soon as the hopper lid is closed.
If the hopper lid stays open for more than 3 minutes, the unit will stop and a code “d”
will appear on the control board. Close the hopper lid. Reset the unit and start it
again.
If the lid is properly close the hopper lid switch is defective or misconnected
SMOKE SMELL COMING BACK INTO THE HOME
SMOKE SMELL COMING BACK INTO THE HOMESMOKE SMELL COMING BACK INTO THE HOME
SMOKE SMELL COMING BACK INTO THE HOME
Possible Causes:
Possible Causes:Possible Causes:
Possible Causes: Possible Remedies:
Possible Remedies:Possible Remedies:
Possible Remedies:
1. There is a leak in the vent pipe system.
Inspect all vent pipe connections. This is a pressurized exhaust system. All vent
connector joints must be sealed and fastened in accordance with the pellet pipe
manufacturer's instructions to ensure consistent performance and avoid smoke and
ash spillage.
2. A gasket on the exhaust blower housing or on the clean out
trap is in bad condition.
Inspect the gasket on the exhaust blower housing to make sure it is in good condition.
Make sure that all clean out trap gaskets are in good condition and all bolts are tight.
AUGER MOTOR S
AUGER MOTOR SAUGER MOTOR S
AUGER MOTOR STOP FEEDING PELLETS AND COMES BACK ON
TOP FEEDING PELLETS AND COMES BACK ONTOP FEEDING PELLETS AND COMES BACK ON
TOP FEEDING PELLETS AND COMES BACK ON
Possible Causes:
Possible Causes:Possible Causes:
Possible Causes: Possible Remedies:
Possible Remedies:Possible Remedies:
Possible Remedies:
1. The auger motor is overheating and tripping the internal
temperature shutoff (thermal protector).
Start by emptying the hopper. Then, remove the auger motor by removing the screws
holding the motor to the auger shaft. Once the motor is out, remove the four screws on
the steel plate holding the auger shaft to the auger housing. Then, rotate the bottom
end of the auger shaft down towards you until you can pull the shaft down out of the
stove. After you have removed the shaft, inspect it for bent flights, burrs, or broken
welds. Remove any foreign material that might have caused the jam. Also, check the
auger housing for signs of damage such as burrs, rough spots, or grooves cut into the
metal that could have caused a jam. Clean the auger housing thoroughly to remove all
pellet dust. Repeat the process whit the burn pot auger motor.
• GLASS “SOOTS” UP AT A VERY FAST RATE
GLASS “SOOTS” UP AT A VERY FAST RATEGLASS “SOOTS” UP AT A VERY FAST RATE
GLASS “SOOTS” UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
FLAME IS LAZY, DARK, AND HAS BLACK TIPSFLAME IS LAZY, DARK, AND HAS BLACK TIPS
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER
AFTER AFTER
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLSSTOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes:
Possible Causes:Possible Causes:
Possible Causes: Possible Remedies:
Possible Remedies:Possible Remedies:
Possible Remedies:
1. Stove or vent pipe is dirty, which restricts airflow through
the burn pot.
Follow all cleaning procedure in the maintenance section of the owner’s manual.
2. Vent pipe installed improperly. Check to make sure the vent pipe has been installed according to the criteria in the
owner’s manual.
3. Burn pot holes are blocked. Remove the burn pot and clean it thoroughly.
4. Blockage in air intake pipe. Visually inspect the air intake pipe that leads into the burn pot for foreign material.