Use Instructions

DRAFT 2/12/2019 SPW 22
Understanding System Display Messages
If your device displays one of the following images, please take the steps listed to clear the message.
Battery charge is full
Battery charge is low
 The rechargeable battery charge is low. There is only enough power to deliver approximately 10
treatments so charge the battery at your earliest convenience.
 Charge the battery for at least 15 minutes. To fully charge the battery, allow the device to charge for
about 4 hours.
 If the problem persists, check that only the eNeura battery charger (DWG-0505) is in use. Check that the
battery icon on the display is lit to show it is charging.
 If the problem persists, contact eNeura or your local Agent for help.
Prescription expires in less than 15 days
 If the Rx symbol is orange, please contact eNeura or your local Representative to order a new prescription
card. An active prescription is required.
Valid treatment card installed
 If the Rx symbol is white, the installed prescription is valid and active.
Invalid treatment card installed
 If the Rx symbol is orange and pulsing, the Micro SIM Rx card installed in the device cannot be read by
your device and may be invalid.
 Turn off the device, remove and reinstall the Micro SIM Rx card.
 If the Rx symbol is still orange and pulsing, contact eNeura or your local Representative for assistance.
Prescription expired
 The prescription installed in the device has expired and can no longer be used. Each prescription is valid
for a specific date range based on the prescription issued by your doctor. If you have received a new
Micro SIM Rx card, install it in your device.
 If you need a new prescription, contact eNeura or your local Representative for assistance. An active
prescription is required. eNeura can contact your physician if a renewal prescription is required.
Security Lock Enabled
 The security lock is enabled and the device is non-operable. To unlock the device and make the device
operable, slide the lock switch to the “off” position.
 When enabled, the security lock places the System into Airplane Mode and will prevent wireless
transmissions from the device.