Use Instructions

DRAFT 2/12/2019 SPW 24
Device temperature not in operating range
 The device does not operate when its temperature is below 16°C (60°F) or above 40°C (104°F). Move the
device to a more temperate environment, such as inside your home or office, and wait 15 minutes. Try
again.
 Precaution: Do NOT actively heat or cool your sTMS mini in any way.
Contact eNeura Customer Care
 If this symbol appears with the Prescription low or expired symbol, contact Customer Care (+1-408-245-
6400, option 1) to renew or refill your prescription.
 Otherwise, this symbol means service is needed and the device will not deliver treatment. Contact
Customer Care for assistance.
Treatment not allowed (Orange power button)
 If this symbol appears with the Prescription Expired, Device Locked, Battery Low, Charger Connected or
other symbols, then the device will prohibit treatment until the other system messages are cleared. Clear
these symbols. Restart the device.
 Contact Customer Care for help if other symbols do not appear with the Orange power button.
 If treatment is not allowed due to a device failure, an expired or invalid prescription, or temperature out
of range condition, then, after 30 seconds of inactivity, the device will attempt to connect to a cellular
network, transfer data and power off. During data transfer, the power button indicator will pulse blue..
Troubleshooting
None of the device indicator lights are on
 The device may not be powered on. Press the power button for at least one second.
 The battery may be completely discharged. Plug in the battery charger to charge the battery for at least
15 minutes. Be sure that only the eNeura battery charger (DWG-0505) is being used. When you plug in
the battery charger, the display should light. Check that the battery icon on the display is lit to indicate
that the battery is charging.
 If the problem persists, contact eNeura or your local Representative for assistance.
 WARNING: There are no user serviceable parts inside. Do not attempt to open the device, as
it could expose user to hazardous voltages. Do not try to modify the unit in any way.
The device is charging correctly, but I can’t make it deliver a treatment.
 Check the power button indicator to confirm the device is ready for treatment.
 Check the lock switch to make certain it is not locked.
 Disconnect the battery charger if it is connected to the device.
 The Micro SIM Rx card may not be installed or may have expired. Check the indicator and install a
current Micro SIM Rx card if required.
 The device may be too warm or too cold. Check the indicator. The device does not operate when its
temperature is below 15°C (60°F) or above 40°C (104°F). Move the device to a normal indoor