Table of Contents User Manual WIRELESS SOLUTIONS PROVIDER EP-490 4-line Wireless Phone System EnGenius Customer Service United States: 1-888-735-7888 Canada: 1-888-397-2788 Safety Instructions ....................................................... 4 General Safety Instructions ...................................... 4 Product Safety Instructions ...................................... 5 Battery Safety Instructions ....................................... 7 Regulatory Information .........................
Battery Recharge and Replacement ...................... 35 Advanced Operations ................................................ 37 Handset Registration.............................................. 37 Advanced Registration: .......................................... 38 Handset Group Subscription .................................. 40 Call Transfer........................................................... 41 3-Way Conferencing .............................................. 41 Call Forwarding ................
although interference to the implanted cardiac pacemaker may occur when operating very closely, wireless telephones “do not seem to pose a significant problem for pacemaker wearers.” However, until more is known, FDA suggests that people with pacemakers may want to take precautions when using or carrying a wireless telephone to ensure that there is ample distance between the telephone and the pacemaker. Do not carry the handset in a breast pocket.
cause interference to the product or experience interference from the product. 18. Unplug the base station or the charger adaptor from the wall power outlet and refer servicing to an authorized service center under the following conditions: a. If liquid had been spilled into the product. b. When the power supply cord or plug is damaged or frayed. c. If the product has been exposed to rain or water. d. If the product does not operate normally by following the operating instructions. e.
Regulatory Information 5. EP-490 FCC ID: NNA-EP-490 IC: 3059A-EP436 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. 6. 7. Privacy of communications may not be ensured when using this phone. 1.
Congratulations Equipment Checklist You have purchased an exceptional business communications tool from a leading telephone system manufacturer. 1. In a Base + Handset package, please find the following components: a. Base Station x 1 b. Base Antenna x 1 c. Base AC/DC Adaptor x 1 d. Handset x 1 e. Handset Long Antenna x 1 f. Handset Short Antenna x 1 g. Battery Pack x 2 h. Charger x 1 i. Charger AC/DC Adaptor x 1 j. Telephone Cord x 1 k. Handset Carrying Case x 1 l.
Handset Illustration Handset Features Basic Handset Features 1. Antenna 2. Earpiece/Receiver 3. Microphone 4. 4-line LCD (Liquid Crystal Display) a. The LCD display has LED (Light Emitting Diode) for backlighting. b. The 1st line of LCD consists of icons (see below). c. The 2nd and 3rd lines of the LCD, maximum 14 characters each, display status, message, menu selections, or user-editable alphanumerical characters. d. The last line displays the left and right soft keys. e.
• Indicates charging when in charger cradle. 5. TALK/FLASH a. Places or answers a telephone or intercom call. b. Toggles between calls in built-in call waiting operations. c. Sends a Flash signal to phone line to retrieve a dial tone after the call ends, or to perform the call waiting feature provided by local phone companies during a call. 6. 2-WAY/INTERCOM a. Places an intercom call to another handset ID or a group ID (group paging). b.
6. Caller ID • b. 9-level (100 ms - 900 ms) timing selections, default= Displays incoming call phone number and name on the LCD (needs Caller ID service from local telephone company) 7. Call waiting with Caller ID • Displays 2nd incoming call information on the same phone line when 1st call is in progress (needs Call Waiting with Caller ID service from local telephone company) 8. Call Transfer a. Direct Transfer: transfer a telephone call to another handset without announcement. b.
29. Line Selection 19. Phonebook a. 30 entries, each stores a phone number or handset ID (up to 28-digit) and name (up to14-character) When enabled from the handset menu, a handset user will be prompted to select from a list of available lines before making an outgoing call. b. Alphabetically sorted display and search. c. Dial from display. 20. Automatic 2-level transmit power control 21. Sixteen-level LCD contrast selections 22. Six-level voice volume selections 23.
Base Illustration Base Features Basic Base Station Features 1. Antenna a. When selecting a location for the base station, it is better to locate the base station as high as possible to avoid obstructions that may interfere with radio transmission. b. When using an outdoor antenna, locate the antenna (not the base station itself) as high as possible for a clear transmission path.
b. Allows private paging to a single handset (with 8. Reset Button a. Restores base station to factory settings: Base Station security code Auto-Attendant (AA) configuration: • On/Off, default = Off • Number of rings before AA picks up, default = 2 • Custom greeting message cleared • ID assigned to a phone line when AA is disabled, default = ID 10 iii) Operator ID, default = ID 10 iv) Registered handset ID table cleared b.
iii) Group IDs can be dedicated to a specific line. Charger Illustration Only those handsets subscribed to a particular group can access this specific line. d. Records main greeting message. e. Playbacks main greeting message. f. When AA turned on, select from the following two options: i) Set Operator Handset ID: all calls addressed to the operator will be routed to this specific handset ID.
Charger Features Getting Started 1. DC In Base Station Installation • Connects to Charger AC Adaptor. 1. Install base station antenna. 2. Handset Charging Slot • Charge handset battery when handset is placed in cradle. 90 minute fast charge from empty. 3. Spare Battery Charging Slot • Charge spare battery when battery is placed in slot. 90 minute fast charge from empty. 4. Handset Charging Indicator a.
5. Recommended phone line features from the local phone company: Multiple phone lines “hunt group” is a useful feature and works well with this phone system. This feature “ties” multiple phone lines to a single phone number. When an outside caller calls this common phone number, the phone company automatically finds a free line.
2. To abort dialing, press END key. Basic Operations Making a Telephone Call 1. Press TALK, wait for dial tone, and then enter phone number. 2. Alternatively, you can enter phone number first then press TALK key. When using this method to dial out, you can use the Clear (Left) and Delete (Right) soft keys to edit the number entered. “Delete” erases the last digit entered. “Clear” erases the entire line but remains in the dialing mode. Notes: 1.
1. The LCD displays the line number of the call. 2. You can press SILENT (Left) soft key if you choose to ignore the call. Unlike turning off the ringer (from the handset menu), the SILENT key operation is valid only for the current call. 3. If Caller ID service is available, the LCD will display the incoming call information. If the LCD shows “Private” or “Unknown”, the caller’s information may have been blocked by the caller or the originating phone company. Adjusting Receiver (Earpiece) Voice Volume 1.
Mute 1. Charge the battery when one or several of the following 1. After a link is established, you can press Mute (Left) soft key to mute the handset microphone. 2. When mute is active, the other end will not hear your voice, but still can speak to you. 3. To leave the mute state, press “Unmute” (Left) soft key. Note: Mute is effective only for the current call. It is automatically turned off after the call is ended. Do Not Disturb (Silent Ring) 1.
Advanced Operations b. Handset Registration 1. If your handset(s) is purchased as part of a system, it has been pre-registered with the base station at the factory. c. d. e. 2. You need to register the handset with the base station in the following situations: a. If a handset displays a Handset ID “00,” that means it is a new handset or the ID has been erased. b. In certain situations, you may want to change a handset’s ID.
c. Press the number “9”, this will enter the handset administration menu. d. Press number “2”, handset enters system setting menu. e. Press number “1”, and enter the two-digit Handset ID to be cleared. f. Upon successful operation, the handset LCD will display “Done”, otherwise it will show “Message not received, try again”. h. Perform registration immediately afterward for the handset desiring a specific ID to ensure that the ID is not taken by another handset. Handset Group Subscription 1.
a one-to-many call. 4. When AA is turned off, only handsets subscribed to a particular group can access a specific line that is dedicated to this group for outgoing calls. 2. Press HOLD (Right) soft key to put the current call on hold. 3. Press OPTION (Right) soft key to enter selection menu. Call Transfer 1. While a telephone call is in progress, you can place call on hold and transfer the call. 2. Press HOLD (Right) soft key to put call on hold. 3. Press OPTION (Right) soft key to enter selection menu.
Call Forwarding 1. A handset can direct the base station to forward all future phone calls to be routed to another handset or another phone number. not aware of the call is being forwarded. 5. Call forwarding can be only one-hop. That is, for example, if Handset 11 forwards calls to Handset 22, but Handset 22 also sets calls forwarding to another handset, calls for Handset 11 are still routed to Handset 22. 2. Press handset Menu (Right) soft key. 3.
announcing (OGM5): “The extension you’ve entered is busy or not available. Please enter another extension number or press 0 for the operator.” 7. If the 2nd try is still not successful, AA will announce (OGM4): “Sorry, nobody can answer your call right now. Please try again later, goodbye.” then drops the call. 8. When the EP-490 base station is connected to wired PBX extension lines, calls addressed/routed to the AA operator can be sent back to the operator of the wired PBX system.
AA Configuration by Administrator 1. Administrator can change the following AA settings: • Record/playback new main greeting message. • Set number of rings before AA picks up a call. • Turn on/off the AA line-by-line. • Set Designated Handset ID for AA disabled line(s). Either the Designated Handset ID or the Group ID can use that particular line for incoming and outgoing calls. Which means this specific line(s) will be dedicated to a particular handset (Handset ID 10-99) or a calling group (Group ID 01-09.
6. The operator can be any individual handset or a group; it doesn’t need to be an administrator handset (Handsets 10 and 11). 7. The minimum number of rings before the AA picks up cannot be lower than two for the purpose of receiving the Caller ID message. 1. De-registration by the administrator will disable a handset’s ability to use the base station to make or receive phone calls. This also frees up the ID for future registration. 2.
Notes: 1. When enter a phone number, the cursor automatically advances to the next digit field. Use Up and Down Arrows to move the cursor backward or forward to insert (to the left of the cursor) or delete (the digit above the cursor, or left of the cursor if cursor is on the right of the last digit). 2. When entering a name, the cursor automatically advances to the next character field if you press a different key for the next character.
ii) Press 2 to edit phone number and name. Press SAVE (Left) soft key when finish. 8. Dial from display: press TALK or Intercom to dial the phone number or Handset ID displayed. Menu Operations 1. Press MENU (Right) soft key while the phone is in standby. 2. Press “1” to lock keypad (see Key Guard). 3. Press “2” to view, search, delete, and edit the phonebook (see Phonebook). 4. Press “3” to view the last 10 numbers called, received, or missed. Records can be erased or edit/save into the phonebook. a.
d. Press “4” to select key tone: use the Up/Down Arrow scroll through 4 options: 0, 1, 2, and 3. Press SAVE (Left) soft key to save selection. Default = 0. 6. Press “5” to change handset settings: a. Press “1” to set dialing prefix: i. Use Up/Down Arrow to scroll and select to turn on or off the dialing prefix feature. Default = Off. ii. If “On” is selected, the handset is prompted to enter a prefix, up to 14 digits. iii. Use “Delete” (Right) soft key and Up/Down Arrow to edit prefix. iv.
4. Viewing and editing outgoing text messages: a. Press Menu (Right) soft key while the handset is in standby. b. Press “7” to enter Outbox menu. c. Press ADD (Left) soft key to enter a new text message. i. Enter characters using the Character Table and method discussed in the Phonebook section. ii.
Technical Specifications Electrical Specifications Base Station Frequency 902-928 MHz RF Power Peak: 708 mW Average: 304 mW Channel Spacing 200 kHz Number of Channels 128 Modulation MSK Multiple Access Frequency Hopping TDMA Frequency Hopping 100 per second Rate TDMA Frame Length 10 ms Number of Slots/Frame 8 Number of 4 Users/Carrier -2 Receiver Sensitivity < -108 dBm (@ BER 10 ) Antenna Connector Reverse TNC Antenna Gain 2 dBi 5 dBi External (optional) TX Power Control NA Range Telephone Interface RJ11 x
