ECW230S User Manual
What is EnGenius Cloud? Other Languages: 日本語 Before You Begin To start using the EnGenius Cloud service, you must prepare the following: At least one supported EnGenius Cloud wireless access point or switch. An existing network with an Internet connection including DHCP and DNS configuration. You can also install the "EnGenius Cloud" mobile app (available for both iOS and Android) for easier device registration and monitoring.
If you use an unsupported web browser, you may experience issues displaying elements on the web interface.
Getting Started This session will assist you in setting up a new network on the EnGenius Cloud web application. For easier, faster setup, use the EnGenius Cloud for iOS or EnGenius Cloud for Android mobile apps. No matter which version you start with, you can always switch seamlessly between the web and mobile. This article is not meant to be a comprehensive list of everything EnGenius Cloud, but rather a stepping stone to get started in the most informed way possible.
Signing Up Before you start to manage EnGenius devices, you must first sign up for the service. Registering EnGenius Cloud is similar to other web-based platforms and can be done either with a social media account (e.g. Google or Facebook) or by creating an account from scratch. You will need to provide your email address, company name, physical address, and phone number. Furthermore, you must determine the country in which your account will be hosted.
Logging On Once your account has been created, you can login to EnGenius Cloud in the following steps: 1. Open a web browser to https: // cloud.engenius.ai/ . This will bring up the main login page. 2. Enter your EnGenius Cloud email address and password and click the Sign in button. 3.
merge your accounts based on the "email address" of the account. For example, if you have created a new account on EnGenius Cloud using the same email address as your google account, then you're able to login to this email account either through Google account authentication with Google account password, or through EnGenius Cloud Login with the password while you created the EnGenius Cloud account.
Registering Devices to Organization Register a device to EnGenius Cloud inventory by using the serial number located on the device. Registering a device Registering devices with a serial number is easy. Just enter the serial numbers of your devices, one per line, then click the Register button.
Assigning Devices to Network Before devices on EnGenius Cloud can be managed and configured, they must first be added to a network that you have created. Adding Devices to a Network 1. Navigate to Organization > Inventory. 2. Select one or multiple devices as required.
3. Click Assign to Network.
Device Setup ECW AP Installation ECW AP Package Contents ECW120 Package Contents
ECW220/230 Package Contents -ECW115 ECW115 Package Contents
Minimum Access Requirement Power source option - An ECW AP device can be powered by an 802.3af/at-compliant PoE device or by DC12V input Do not use both power sources at the same time. Ethernet port: LAN (PoE): Uplink port accepts an 802.3af/at power source. LAN2: Data link if this port is built on a device. Connect the AP to Internet: You need to find a way to let the Cloud AP be able to access internet, so it can be managed by EnGenius Cloud.
ECS Switch Package Contents Connecting to ECS Switch A) Connect the supplied power adapter (or power cord) to the switch and plug the other end into an electrical outlet. Verify the power LED indicator is lit on the switch. Wait for the switch to complete boot up. It might take few minutes to complete the process. B) Connect one end of a category 5/6 Ethernet cable into the gigabit (10/100/1000) Ethernet port on the switch’s front panel and the other end to the Ethernet port on the computer.
Login to the ECS Switch Local Access Page The switch's default IP address setting is DHCP client mode, which will get an IP address from the DHCP server. It will automatically change to static IP address assignment if the switch cannot get an IP address from the DHCP server within two minutes of booting up.
B) Select Use the following IP address and make the following entries: IP Address: 192.168.0.10 (or any address in the 192.168.0.x network) Subnet mask: 255.255.255.
Login to ECS Switch A) Open a web browser on your computer. In the address bar of the web browser, enter the ECS switch IP address and hit enter. B) The default username is admin and the password is password. We strongly recommend that you change these as soon as possible. Enter the username and password of the switch and then click Login. *Your model number may be different in the web browser interface.
C) ECS Switch local access page will appear. Instead of default DHCP settings on ECS switch, users may choose a static IP address setting for their deployed network. Remember to open System > Static Route to setup the static IP address/gateway settings on the switch in this case.
QIG ECW AP ECW120_ECW220_ECW230_QIG QIG_ECW120_ECW220_ECW230.pdf - 2MB ECW115_QIG QIG_ECW115.pdf - 2MB ECW160_QIG QIG_ECW160.pdf - 2MB ECS Switch ECS_Switch_QIG ECS_QIG.
Troubleshooting ECW AP 1. Check the LED Status to see if any problem encountered. If Power LED keeps flashing for over 10 minutes, then there could be Cloud connection issues. 2. Use your mobile phone to scan if Default SSID of the AP found. (you have to be around the AP location) From the Default SSID, you can also identify which stage the AP is stuck on. See details of Default SSID. 3. To troubleshoot the connection issue, you may login to Local page: 1. Use your client device (e.g.
LED Status ECW120 LED Status Cloud Connected Connecting to Cloud No LAN Physical Connection LAN Connected LAN Transmitting Wi-Fi Interface On Wi-Fi Transmitting Firmware Upgrade LED / Color Power LED Orange Power LED Orange LAN LED Blue LAN LED Blue LAN LED Blue 2.4G / 5G Blue/Green 2.
Mesh LED Mesh Enabled Blue Flash ECW115 LED Status LED Color State Power Up AP Orange Static Waiting Period (before being added to Cloud) Orange Flash (slow) Connected to Cloud Blue Static Reset to Default Blue Flash (quick) Error or Disconnected Orange Flash (quick) Firmware Upgrading Orange/Blue Flash
Default SSIDs Default SSIDs (only available before ECW AP is managed by EnGenius Cloud) Potential known default SSID names along with potential causes/solutions: EnMGMTxxxx-Initializing Cause: AP is in bootup sequence. EnMGMTxxxx-SSID_name>-No_Eth Cause: AP does not have an Ethernet connection. Solution: Check if the Ethernet cable is unplugged. EnMGMTxxxx-No_IP Cause: AP cannot get an IP address from the DHCP server. Solution: Check the AP's IP address configuration.
EnMGMTxxxx-Proxy_ERR Cause: AP could not access Internet through an HTTP/HTTPS proxy. Solution: Check the AP’s proxy configuration in Miscellaneous Settings. EnMGMTxxxx-DNS_ERR Cause: AP could not resolve the domain name from the DNS server. Solution: Check the AP's IP address configuration. EnMGMTxxxx-Cloud_ERR Cause: Everything appears to work normally, but device is unable to connect to cloud server. Solution: Check cloud server status with EnGenius.
Login to Local Access Page 1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of the MAC address, found on the back of the device) and connect to it. 2. Under your web browser, enter the URL http:// EnGenius.local or the localhost IP address (192.168.1.1) to access the device’s user interface.
ECW AP's Local Access Page By default, EnGenius cloud access points (ECW series) are assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double check that the IP settings including IP address, subnet mask, gateway, proxy, and management VLAN. If any issues still exist, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure: a) Select “Local Setting” on this page.
c) Configure the IP address, gateway, net mask, and proxy policy as required. d) Reconnect this device to the LAN again if necessary. Local Access Page Options Every device's status page includes useful information about the status of the device, basic configuration options (such as setting a static IP), and other tools. The following section will explain the items available on the device status page.
Device Status on Local Access Page Device Overview Provides information regarding the name, model, serial number, IP address, MAC address, and current firmware. Cloud Overview Provides information about the Cloud registration status, date of registration, and time of last update. Network Connectivity Provides connectivity information to local network, Internet, and EnGenius Cloud.
Local Setting Section Provides settings for IPv4 / IPv6 address, management VLAN, firmware upgrade, and other miscellaneous configuration items (such as HTTP/HTTPS Proxy). Users can also reboot the device or reset the device to factory default settings from here. Local Setting on Local Access page The HTTP proxy only allows all default management traffic from the EnGenius ECW device to be sent through a proxy.
Label information ECW AP's The first step is to get the serial numbers of the Cloud equipment you want to add to your cloud account. The serial number can be found on the box of the Cloud AP (ECW) or Cloud switch (ECS). An example of each is below: Fig 1: ECW Serial number on box 1. Model number of ECW AP 2. Serial Number of ECW AP (This string of information that is added in the Cloud GUI) 3.
Fig 2: Back of AP Below is an example of the sticker on the back on an ECW220 AP. Fig 3: Sticker on back of ECW AP As you can see the sticker on the back of the AP has the MAC address of the AP as well. It has the following items: 1. Model of AP 2. Serial number of ECW AP (This string of information that is added in the Cloud GUI) You can also find the serial number of the ECW AP In the GUI of the ECW AP, when you login into the unit.
Highlighted below is the information needed to add the AP to the Cloud GUI, if the information is obtained via login to the ECW AP locally in the web GUI. Fig 4: Local Login information 1. Model of the AP 2. Serial Number of ECW AP (This string of information that is added in the Cloud GUI) 3.
Fig 5: Sticker on the ECS box 1. Model of the ECS switch 2. Serial Number of ECW AP (This string of information that is added in the Gloud GUI) 3. Hardware version of the ECS switch 4. Firmware version that the switch came shipped with Below is the information you find when you login to the ECS switch locally and go to System > Summary from the left hand column.
Fig 7: ECS Switch local login screen 1. Model of ECS Switch 2. Serial Number of ECW AP (This string of information that is added in the Gloud GUI) 3.
Working with Organization Trees EnGenius Cloud adopts an organization tree structure to let user define the scope of their managed networks. All device managing or monitoring functions can be applied to different scopes as laid out in the user's tree. That gives VAR or MSP users great flexibility in managing their networks. The current organization tree structure consists of three levels, from largest to smallest: Organization - A grouping of one or more hierarchies under the umbrella of a single license.
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Organization A collection of hierarchy views and networks that are part of a single organizational entity, such as a company or school district. Each organization is the owner of a single license. Adding an organization Click Menu > Create Organization button to create organization Edit Organization Edit a organization if you need to update any its current settings (for example, if you want to change the Organization name, Country, TimeZone.) Follow these steps to edit a Organization. 1.
2. Update Network Settings as required 3. Click Apply Delete Organization If you no longer need a Organization that you previously created, you can delete it.
Follow these steps to delete a organization 1. Click Menu > Find the Organization you want to edit > Delete 2.
Hierarchy View A hierarchy view is a group of networks and/or nested hierarchy views. It follows a tree-like structure much like folders on your computer's operating system. Adding a hierarchy view You can create hierarchy views for a new organization or an existing organization, or even within an existing hierarchy view. Click Menu > Choose organization or hierarchy view > Add hierarchy view Edit hierarchy views 1.
2. Change the Hierarchy View name and click Apply. Delete Hierarchy View You can delete hierarchy views by clicking Menu > Choose hierarchy view and then clicking on the garbage icon.
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Network A network contains a list of devices and relevant information, such as configuration, SSID, radio settings, and firmware upgrade history. Each network contains a single configuration set for its devices, so if you have multiple configurations for devices, you can create a separate network to handle that. Adding a network 1. Click Menu > Choose organization or hierarchy > Create network 2. Enter a name for the network, select the country, time zone, and then click Create.
Edit Network Network name, country, and timezone can be edited as needed. Follow the steps below to edit a network.
Delete Network If you no longer need a network that you previously created, you can delete it. Follow these steps to delete a network. 1. Click Menu > Choose network > Delete 2. Popup is displayed. Click Confirm.
Managing Devices
Managing Access Points This screen allows you to view the detailed information about your access points in the selected scope. Click Manage > Access Points to visit the page, and double-click the organization/hierarchy view/network on the tree to change the current scope. The following describes the functions on this screen: Move: Select one or multiple access points and click to move the AP(s) to another hierarchy view/network.
Customizing Access Point Radio Settings You can override the network's default radio settings of an individual access point if needed. Follow these steps to customize the radio settings of a network. 1. Choose an access point from the list to show its expanded settings. 2. In the Radio section, click the checkbox below the lock icon to override default settings.
3. Configure the following settings for both the 2.4GHz and 5GHz radio band: Channel Tx Power Channel Width 4. Click Apply.
Customizing the WLAN Settings of an Access Point This shows SSIDs and allows you to override the default SSID setting. Follow these steps to configure to enable the SSID, or hide the SSID of a network. 1. In the WLAN section, click checkbox near lock icon to override default settings.
2. Configure SSID to be enabled or hidden per your request. 3. Click Apply.
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Getting Access Point Analytics From the access point list page, you can click Details to get detailed information about an individual access point. Summary SSID This screen allows you to monitor SSID for your access point. SSID: Shows the SSID name. Radio: Shows the SSID use for the 2.4GHz or 5GHz bands. Security: Authenticate users with Open or WPA-PSK or WPA-Enterprise when they connect to the SSID. Captive portal: Shows captive portal authentication type.
Throughput This screen allows you to monitor Throughput for your access point.
Radio This allows you to configure individual radio settings. The default radio setting will be followed by the network radio setting. If you want the radio settings of an access point to be different from the default, you can override them with custom values. Network This allows you to configure individual access point network settings. DHCP: You can choose to auto assign IP addresses if there is a DHCP server in the network. Static: Allows you to manually assign an IP address.
Enter the IP address you wish to assign to the access point and fill in the subnet mask, default gateway, and DNS server address. IPV4 Address: Enter the IP address for the access point. Subnet Mask: Enter the subnet mask for the access point. Gateway: Enter the default gateway for the access point. DNS Server 1: Enter the primary DNS server name. DNS Server 2: Enter the secondary DNS server name.
Clients Use the Clients tab on the access point list page to view information about wireless clients that have associated with a particular access point. Realtime Meters Realtime Meters is primarily for viewing real time statistics.
CPU Memory Throughput 2.4G Throughput 5G Capturing data over a period of time allows you to see trends most useful for determining the overall performance of your access point. LED Use this screen to control LED lights and enable LED Blinking .
LED Light: This allows you to enable or disable the LED Lights. LED Blinking: This feature is useful in situations where user could not find the specific AP properly. Click light bulbs to start blinking .
Managing Switches Click Manage > Switches to access this screen and double-click the organization/hierarchy view/network on the tree to change the scope. The Switch List page lists all switches within your organization/hierarchy view/network, and allows you to choose each switch to view the port status, VLAN , STP and PoE. The following describes the functions in this screen: Move to: Select one or multiple switches and click to move the switches to another hierarchy view/network.
PoE scheduling This allows you to view and configure PoE schedules that can be applied to the ports. Below screens display the existing schedules visually. Click Manage > Switch lists > detail > PoE scheduling to access this screen Edit PoE Scheduling 1.
2. Enable scheduling and then customize the PoE on or Off by dragging the bar. This behavior is the same when you configure the SSID scheduling. 3. If you want to do the PoE reset, you can simply click PoE rest and then drag the icon to the specific time.
4. Click Apply.
Getting Switch Analytics From the Switches page, you can click Details on the web interface to display detailed information about a switch. Summary PoE reset from the Switch Panel : User can mouse-over to the PoE port of the switch port panel and power-cycle the port, so the device attached to the port will be rebooted Total PoE Usage: This bar graph displays the consumed, remaining, and total wattage utilized by Power over Ethernet.
Total PoE Utilization by Port: Displays the current PoE utilization by each port, in watts. System Setting The System Settings section allows you to configure all primary networking options for your switch. Spanning Tree Protocol A Spanning Tree Protocol is a Layer 2 protocol that prevents loops in a network with redundant paths created by multiple switches. We recommend using this feature if your environment incorporates multiple switches.
Procedure 1. Enable the STP option 2. Select a Protocol 3. Select a Bridge Priority value 4. Click Apply LLDP The Link Layer Discovery Protocol (LLDP) is a Layer 2, vendor-neutral protocol that allows network devices to advertise capabilities, identity, and other information. This data can potentially be queried by SNMP.
Procedure 1. Enable the LLDP option 2. Click Apply Voice VLAN The Voice VLAN feature configures switches to automatically allow and prioritize voice traffic over a designated VLAN. This keeps voice traffic separate and prioritized over other traffic types.
Mode: Allows you to define the Voice VLAN mode. Auto: Automatically advertises the Voice VLAN to connected devices via the LLDP-MED protocol. OUIs: Determines whether a received packet is a voice packet by checking its source MAC address. Switch Voice VLAN: Allows you to choose what VLAN is used for Voice VLAN. You can set up VLANs in Port Settings. QoS Priority: Lets you define whether the switch will use the Quality of Service CoS value of the incoming packet, or tag the packet with a CoS value between 1-7.
Trust Mode: Allows you to define whether the switch will use CoS, DSCP, or both trust modes for QoS. Scheduling Method: Allows you to define what method the switch will use when assessing transmitting incoming packets in queues. Strict priority always prioritizes queues with a higher priority, while Weighted Round Robin (WRR) weights each queue by priority, then applies a round-robin policy when choosing packets for transmission. Queue Mapping: Tagged packets are sent to queues defined in this setting.
Version: The available IGMP Snooping versions are v2 and v3. You can select either/or in the Version dropdown. VLANS: You can enable IGMP Snooping for any VLAN by selecting the corresponding checkbox next to the VLAN ID. Jumbo Frame Ethernet has used the 1500 byte frame size since its inception. Jumbo frames are network layer PDUs that have a size much larger than the typical 1500 byte Ethernet Maximum Transmission Unit (MTU) size.
Port Settings Selecting one or more ports and clicking Configure will display the following settings:
Link: Allows you to enable or disable the connection for this port. Label: Allows you to add a descriptor for this port. Speed/Duplex: Allows you to define the following speed/duplex communication settings for this port: Auto: Speed/Duplex will auto-negotiate based on the connected node. 1Gbps / Full Duplex 100 Mbps / Full Duplex 100 Mbps / Half Duplex 10 Mbps / Full Duplex 10 Mbps / Half Duplex Power over Ethernet (PoE): Allows you to power a connected device through an Ethernet cable using your switch.
Flow Control: Enabling this will have the switch regulate traffic during times of congestion. QoS: If QoS is enabled in Switch Settings, you can configure additional settings per port. CoS Value: All incoming packets that lack a CoS value will use the one set in this dropdown. Trust CoS: If checked, the switch will queue packets tagged with CoS into their designated queues. If unchecked, all packets will leave the same queue.
Realtime Meters System Metrics is primarily for viewing real time statistics . By default there are two types of data: CPU Memory Capturing data over a period of time allows you to see trends useful for determining the overall performance of your switch.
Override System setting on the Switch Network-wide setting System setting is followed by Switch setting from the Configure > Switch settings as default settings. If you want individual AP System settings to be different from the Switch Network- wide setting , you can click below part in the screen to override the setting .
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Mirror Port Mirroring allows you to copy packets on one or more ports to a mirroring destination port. You can attach a monitoring device to the mirroring destination port to view details about the packets passing through the copied ports. This is useful for network monitoring and troubleshooting purposes. The feature is available is at Manage > Switch < Details > Mirror The following describe the labels on this screen : Session id : A number identifying the mirror session.
How to configure 1. Click the edit icon towards the right . 2. Enable the Session state. 3. Select the Destination port 4. Select the Ingress and Egress port 5. Click Apply Port state There are four types of port that you configured . Port was assigned to a destination port . Port was assigned only data being sent will be mirrored . Port was assigned only data being received will be mirrored . Port was assigned both directions of data are being mirrored to the destination port.
Link Aggregation Link aggregation groups multiple ports together in parallel to act as a single logical link. Aggregation-enabled devices treat all physical links (ports) in an aggregation group entirely as a single logical link (port). Member ports in an aggregation group share egress/ingress traffic load, delivering a bandwidth that is multiple of a single physical link.
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After you complete the trunk settings , remember to click Apply to take effect .
Managing Clients EnGenius Cloud provides management views that collect information about connected clients in your organization/hierarchy view/network. Click Manage -> Clients to access this screen and double-click the organization/hierarchy view/network on the tree to change the scope. Filtering the Clients List The list of clients can be customized based on time intervals, and the chart can be customized based on time intervals and SSIDs.
Searching for Clients You can search for a client in the current client list by using the search. You can search by any parameter included in the search options, and it will attempt to match your query across all fields.
Block Clients This allows you to block clients on the current SSID that clients connected . Once you want to unblock clients , please go to Configure > SSID > Access control to delete the Mac Address from the Block list .
VIP Clients This allows you to make clients as VIP on the current SSID or on Network wide that clients connected . Once you want to delete clients from the VIP list , please go to Configure > Access control to delete the Mac Address from the VIP list .
Client Timeline The Client Timeline is a great feature that aggregates and analyzes activities of a specific wireless client to provide an intuitive and historical view. With Client Timeline, user can easily know how clients associate, authenticate, and roam among Access Points. It is extremely useful when you need to debug or trace your wireless network. The feature is available at Manage > Client > Client name.
Radio Color Conventions The drawing and content of client timeline follows the color conventions as below: Green: represent a 5G session. Blue: represent a 2.4G session. In the right hand side of each session, the system shows the channel, band, protocol, and signal strength of client detected at the beginning of that session. Transition Details The communication between wireless client and AP could be very complicated.
of analyzing communication packets effectively and performs clean and human readable transition details for the user. User can click on the event summary inside a connection session to expand the sequence of transition details: Table below displays client leave patterns when client leaves each connection session.
Disconnected by The client was disconnected by the AP due to bad RSSI signal {device_name} (fast handover). AP disconnect The client was disconnected by the AP due to unknown reason. Kicked by Cloud The client was kicked by the cloud administrator. Denied by ACL Exceed client limit Client inactive Client disconnect Disconnected due to SSID configuration change The connection was refused by AP because the client was on the blocked list under access control.
Device Map Location This screen allows you to locate a device on the world map to show the relationship between the space and EnGenius Devices. Maps provide a visualization for buildings and access points. Create Buildings A building means a group of floor plans. You can create a new building with the + button. After you create a building, you can drag it to the map. Single-click on the building icon and a hyperlink will appear to allow you to edit floor plans.
How to Place Access Points or Buildings on the Map 1. Click access point list or buildings list. 2. Enter the street address in the address field. 3. Drag the access point/building onto the map.
Navigation There are a number of ways to navigate through the map display. Single Click: If the user single-clicks on the focus icon on the access point or building lists, it will auto-locate the same item in the map.
Double Click: If the user double-clicks on the building icon in the access point list, the UI will auto-navigate to the floor plans of that building.
Floor Plans Floor plans allow you to simulate the heatmap. This article will discuss how to upload custom floor plans, pin them on the map, and place devices within these floor plans. Uploading Floor Plans Before uploading floor plans, a building must be created to contain them (see Managing Devices > Device Map Location in the user manual). To upload a custom floor plan/map: 1. Navigate to Manage > Map & Floor plans. 2. Click Building and click Add.
3. Enter a name and then click Create. 4. Find the building you have just created in the building list and click the picture icon.
5. Enter a name and upload the floor plan, then click Apply. Deleting a Floor Plan If you no longer use a floor plan that you previously imported, you can delete it.
Follow these steps to delete a floor plan: 1. Find the building you created in the building list. 2. When the floor plan appears, hover over it and click Delete.
The Tool icon for users to modify the tx power and channel for heat map simulation Drag the physical AP to Virtual AP (model needs to be the same) then physical AP could use the Virtual AP configuration.
Polyline in Obstacle When drawing the walls, users used to draw the line one by one by click “start” and “end” for straight lines, now with the “Polyline” option available, users can simply click on the turning point to draw lines quicker.
