User's Manual

9.3. Security and Privacy
Accessing the camera from the Internet is convenient; however, it is also possible for anyone who has your username and password to
login into your camera. Therefore, it is crucial to keep your username and password safe and change them regularly. Your videos or images are
stored either locally or in network storage. The images and videos are accessible only when provided with proper security check.
Can EnGenius employees view my video?
No! No one can view your video or login into your camera without security check. The username and password is stored locally in your
camera and it is not accessible by anyone but yourself. Therefore, it is important to keep your security information safely.
9.4. Cloud Video Services
If I cannot connect to the cloud service, what should I do next?
Please check your router’s Internet settings. You can first check the Internet connectivity from other devices connecting to the router and
determine possible sources to cause the issue. If other connecting devices can connect to the Internet through the router, the problem may be
caused from other router settings. Check wireless security settings and turn off any firewall rules on the router to see if connection can get
through.