User's Manual

Appendix A – Troubleshooting
This appendix provides problem-solving information you may find useful in case
you need to troubleshoot your ENH210EXT. It also includes information about
contacting technical support.
A.1 Problem Solving
Question Answer
How do I reset the ENH210EXT? There are two ways to reset the ENH210EXT,
a hardware method and a software method.
Both methods return the ENH210EXT to its
factory default configuration.
To use the hardware method, press reset
button behind the hole of the PoE injector
for 10 seconds.
To use the software method, click Restore
to Factory Default in the Management
menu.
What is the default IP address of the
ENH210EXT?
The default IP address is 192.168.1.1
I plugged the PoE to the Ethernet port on
the back of ENH210EXT but the unit is not
on, how come?
You need to plug the Ethernet cable
connect to PoE injector, and connect the
power adapter comes with the package to
the “DC IN” port on the PoE injector
When I install the PoE connection to the
ENH210EXT, what kind of PoE should I use?
The ENH210EXT uses a proprietary PoE
injector and is also workable with standard
802.3af/at-compliant PoE switches.
A.2 Contacting Technical Support
If you encounter issues that cannot be resolved using this manual, please contact your vendor
where you purchase the device. If you cannot contact your vendor, you may also contact
EnGenius Customer Service department in the region where you purchased the device.
Before you contact your local EnGenius office, please prepare the following information:
 Product model name and serial number
 The place where you purchased the product