User's Manual

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extension number (Handset ID
) or press for operator
3.
The greeting message is u
ser programmable. The Handset ID
that is
designated as the operator is also user programmabl
e.
a. Default greeting message (Main OGM): “Please enter the extension
number or press
0
fo
r the operator”
b.
Default operator: Handset 10
.
4.
AA will ask for another handset ID if the first entry is invalid (no
registered handset with that ID) with the announcement (OGM2): “The
extension you entered is invalid, please try another extension or press
for the operator”
.
5.
If there is n
o entry time out, AA will announce (OGM3): “Please hold,
your call is being transferred to the operator”. And automatically ring
the operator handset.
6.
If the destination handset does not answer (busy, power off, or out of
range) after handset paging time out, the AA prompts the caller for
another extension number by announcing (OGM5): “The extension
you’ve entered is busy or not available. Please enter another extension
number or press 0 for the operator”
7.
If the 2
nd try is still not successful
, AA will announce (OGM4
): “Sorry,
nobody can answer your call right now. Please try again later, goodbye”.
Then drops the call.
8.
When the DURAFON PRO base station is connected to wired PBX
extension lines, calls addressed/routed to the AA operator can be sent
back to the operator of the wired PBX system. From an administrator
handset, up to 10 keys/digits are allowed to program a specific code in
order to transfer the calls back to the wired PBX. This feature can only
be enabled and pre-programmed by an administrator handset (Handset
ID 10 or 11). Consult with the wired PBX manual for operation
instructions and correct key sequence for transfer calls to the operator
from an extension
Notes:
1. Intercom calls are not routed by Auto-Attendant.
2. Routing messages OGM2,3,4 and 5 are not user programmable.
3. The timeout is 5 seconds for entering extension number.
4. The calls can be routed to either a Handset ID or an extension number of the
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wired PBX system, Th
ere can be only one operator
for the AA, which is either
an DURAFON PRO handset or the wired PBX operator.
5. Call routing is at most 2 hops. That is, if both the 1st and the 2
nd
handsets do
not answer, the call will be terminated if the operator does not answer.
nced Operations
AA Configuration by Administrator (Register to PRO base only)
1.
Administrator can change the following AA settings:
a.
Record/playback new main greeting message.
b.
Set number of rings before AA picks up a call.
c.
Turn on
/off the AA line
-
by
-
line.
d.
Set Designated Handset ID
for AA disabled line(s). Either the
Designated Handset ID or the Group ID can use that particular line
for incoming and outgoing calls. Which means this specific line(s)
will be dedicated to a particular handset (Handset ID 10-99) or a
calling group (Group ID 01
-
07)
e. Designate an operator, the handset which would answer un-
routable calls or when the caller chooses “Operator” when
promp
ted
Change AA Parameters (Register to PRO base only)
a.
From an administrator handset (Handset 10 or 11), press
MENU
(Right softkey).
b.
Press number
9
, this will enter administration menu
c.
Press
3
, handset enters AA setting menu.
i. Press
1
and follow instruction to record new greeting message.
ii. Press 2 to playback the current greeting message.
iii. Press 3 to set number of rings before the AA picks up a call. Use
Up/Down arrow to choose between 2 and 9 rings.
iv.Press 4 to turn AA On/Off. This can be done separately for each
phone line by using or to scroll through Line 1 to Line
4, and press On or Off softkey to turn AA On/Off.If turning off the
AA may be useful when:
- The line is not used by a group of people.
- External answering machine is to be attacked to the line.
v. Press 5 and select from the following two options to set Operator
for AA:
- “Handset” : assign a specific handset as operator by entering a
two-digit handset ID (default=Handset 10) as operator for all
calls addressed to the operator when AA is on, or “PBX” :