User's Manual

p. 21

ENHANCIA

01. Getting Started 02. Introducing Neova 03. The Dashboard 04. Support

4. Support

4.1. TroubleShooting

• My Ring and HUB are disconnected:

Make sure your ring battery is not empty by docking it around ten minutes on a powered up

HUB, then follow this pairing sequence:

If the Ring is docked, take it away from the HUB.

Simultaneously press the HUB’s bottom left and bottom right buttons for 2 seconds to launch

pairing mode. The HUB left and right lights should glow white to indicate the operation is suc-

cesful.

Dock the ring for a few seconds, then undock it, keeping it close to the HUB.

The HUB lights will blink green to indicate a successful pairing.

Note : you should not abuse this pairing sequence, as it will break an existing pairing between

your Ring and HUB. Only use it when you are positive that your Ring and HUB are actually dis-

connected, or if you want to pair a new Ring to a HUB.

If the LEDs have not blinked green after a few seconds, the pairing failed. You can try the se-

quence again.

If the sequence fails after a few tries, it could indicate that the Ring battery is empty, or that the

Ring is damaged in which case you should contact our support.

• The Dashboard doesn’t seem to detect my HUB:

Make sure you installed the latest Neova Driver. If unsure, download and launch the Neova

Installer for a new installation. On MacOS, do not skip installing the pkg, as this step installs the

Driver.

If your Neova Driver is installed and the HUB is undetected, the Driver might be turned off.

Unplug your HUB and restart your computer. Then launch the Dashboard and plug your HUB.

If the HUB is still not detected, you can check if the driver is running:

Windows: go to your services, list by name a ﬁnd Enhancia Service Reader. If the service is di-

sabled, enable it and restart the Dashboard.

MacOS: check that the Daemon_SerialPort_MacOS service is running with the activity moni-

tor.

4.2. Contact

You can contact the Enhancia team if you need information concerning the product or need

help dealing with speciﬁc issues.

Mail: support@enhancia.co

Website: https://www.enhancia.co/contact

Note: Another way to contact the team is through the Dashboard, in which you can send a bug

report to the developper team, and a link to the the support section of the website.