INSTALLATION AND OPERATION MANUAL Enphase Envoy-S 141-00027, Rev 01
Envoy-S Installation and Operation Contact Information Enphase Energy Inc. 1420 N. McDowell Blvd. Petaluma, CA 94954 enphase.com info@enphaseenergy.com support@enphaseenergy.com FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Envoy-S Installation and Operation Table of Contents SAFETY ..................................................................................................................................... 5 Read this First .................................................................................................................................. 5 Safety Instructions ...........................................................................................................................
Envoy-S Installation and Operation Connecting to Envoy-S ............................................................................................................. 25 Connect Using the Installer Toolkit App ........................................................................................ 25 Method A: Use the Site’s Wireless Router to Connect to the Envoy-S ..................................... 25 Method B: Create a Wireless Access Point ............................................................
Envoy-S Installation and Operation SAFETY Read this First Follow the instructions in this manual. These instructions are key to the installation and maintenance of the Enphase® Envoy-S. To ensure the safe installation and operation of the Envoy-S, note the following safety symbols that appear throughout this document to indicate dangerous conditions and important safety instructions. DANGER: This indicates a hazardous situation, which if not avoided, will result in death or serious injury.
Envoy-S Installation and Operation The Enphase Envoy-S ® The Enphase Envoy-S is an integral component of the Enphase Microinverter System™. It operates ® between the Enphase Microinverters and the Enphase Enlighten web-based monitoring and analysis software. The Envoy-S monitors the microinverters that are connected to the PV modules.
Envoy-S Installation and Operation Installation Planning and Preparation Installation and operation of the Envoy-S require no specialized equipment or unique computer or networking expertise. To the Local Area Network (LAN), the Envoy-S is just another host on the network, much like a personal computer. The Envoy-S simply connects to the on-site router or Enphase Mobile Connect (cellular modem) for communications with the Enphase Enlighten monitoring and analysis website.
Envoy-S Installation and Operation Plan the Internet Connection To use the Enlighten web-based monitoring and analysis software, additional requirements are: Internet connection for the Envoy-S through a traditional router or modem or Enphase Mobile Connect (Enphase model CELLMODEM-01). Decide whether to connect the Envoy-S to the Internet using integrated Wi-Fi, an Enphase Mobile Connect modem, or using a PLC bridge with Ethernet cables.
Envoy-S Installation and Operation Required Items If you hard-wire the Envoy-S, you must install it in a non-metallic NRTL certified NEMA type 3R (or better) enclosure with conduit attachment. Do not drill holes for conduit at the top of the enclosure or anywhere that allows moisture ingress.
Envoy-S Installation and Operation Installation Sequence 1. Choose a location for the Envoy-S 2. Provide a power connection 3. Install CTs, if needed 4. Energize the Envoy-S 5. Detect microinverters 6. Verify system configuration 7. Connect to Enlighten 8. Send summary report 10 2015 Enphase Energy Inc.
Envoy-S Installation and Operation Installing the Envoy-S To install the Envoy-S, perform the following steps and refer to these diagrams: Envoy-S Standard (model number ENV-S-AB-120-A) LEDs and buttons AC inlet Ethernet port USB ports Envoy-S Metered (model number ENV-S-AM1-120) LEDs and buttons Terminal block Ethernet port 11 2015 Enphase Energy Inc.
Envoy-S Installation and Operation 1. Choose a Location for the Envoy-S a. Install the Envoy-S at the subpanel or as close to the load center or PCC (Point of Common Coupling) as possible. This ensures that the Envoy-S receives the strongest possible communications signal from each microinverter. b.
Envoy-S Installation and Operation Method B: Wire in an Enclosure Though the Envoy-S Standard (ENV-S-AB-120-A) includes an AC power cord, you may hard-wire it instead. When you hard-wire the Envoy-S, you must install it in a non-metallic, NRTL certified NEMA type 3R-rated (or better) enclosure with conduit attachment. DANGER! Risk of electric shock. Be aware that installation of this equipment includes risk of electric shock.
Envoy-S Installation and Operation Provide Power for the Envoy-S Metered (ENV-S-AM1-120) The Envoy-S Metered (ENV-S-AM1-120) does not include an AC power cord, and you must hard-wire it. When you hard-wire the Envoy-S, you must install it in a ventilated, non-metallic, NRTL certified NEMA type 3R-rated (or better) enclosure with conduit attachment. a. b. c. d. 14 DANGER! Risk of electric shock. Be aware that installation of this equipment includes risk of electric shock.
Envoy-S Installation and Operation 3. Install CTs for Metering (Model ENV-S-AM1-120 only) The Envoy-S Metered (ENV-S-AM1-120) requires the use of UL Listed Energy-monitoring CTs to provide revenue grade production metering and to provide (optional) consumption metering. Wire it for revenue grade production metering and for consumption metering (optional) as described in this section.
Envoy-S Installation and Operation Install CTs for Consumption Metering (Optional for Model ENV-S-AM1-120) Install two split-core CTs (order two CT-200-SPLIT) to provide consumption metering. Create a protected route with conduit for the CT wires from the main load center to the Envoy-S. DANGER! Risk of electrocution! CTs must be installed with no current flowing in the sensed circuit. Do not energize the sensed circuit until the CT leads are installed in the terminal block. DANGER! Risk of electric shock.
Envoy-S Installation and Operation Select wire that is Code type, NRTL certified, and rated for voltage and temperature for the specific application. Mechanically protect the wires in a Code type, NRTL certified conduit or raceway. Use NRTL certified connectors for splices and insulated splices from one another and from the raceway, conduit, or junction box, if metallic. Buried wires must be NRTL certified for direct burial and follow the Code for installation.
Envoy-S Installation and Operation 5. Detect the Microinverters Use one of the following methods to detect microinverters. Method A: Provision Microinverters with Installer Toolkit Use the Installer Toolkit mobile app to configure the Envoy-S with the serial numbers of the installed microinverters. a. Launch Installer Toolkit and tap View Systems. b. Select the system you are working with, or tap [+] to add a system. c. Connect to the Envoy-S with your mobile device as described in the side note. d.
Envoy-S Installation and Operation 6. Verify System Configuration While still connected to Envoy-S with Installer Toolkit, check the Envoy Overview screen for the following: a. Confirm that the expected number of devices are discovered, communicating, and producing power. b. If your system is in Hawaii or in another region that does not use the Factory-Installed Grid Profile, tap the Grid Profile row on the Envoy Overview screen to select and apply a grid profile to the microinverters.
Envoy-S Installation and Operation b. If your router supports WPS, press and hold the WPS button on the wireless router for a few seconds. On most routers, a WPS LED begins flashing. c. If you are using the Installer Toolkit mobile app, tap the Network button, tap Wi-Fi, and then tap your network from the list of available networks. If the wireless router does not support WPS, you may be prompted to enter a password. If you are not using the Installer Toolkit mobile app, you can only connect using WPS.
Envoy-S Installation and Operation When you use Ethernet cable, two small LEDs on the Ethernet port indicate Ethernet link and activity. The link LED is solid green when the cable is connected correctly, and the activity LED flashes green or yellow when data is sent or received.
Envoy-S Installation and Operation Activate Monitoring Register the Envoy-S for monitoring of the Enphase Microinverters in Enlighten at enlighten.enphaseenergy.com. Once you have registered the system and successfully installed the Envoy-S, Enlighten sets up an account for the site owner. When you complete the registration and installation, Enphase sends account information to the site owner so that they can log in to the Enlighten website and view system performance.
Envoy-S Installation and Operation Envoy-S Operation Envoy-S Displays and Controls You can track system installation progress with the Enphase Installer Toolkit mobile app. The LEDs on the Envoy-S are solid green when a function is enabled or performing as expected, flashing when an operation is in progress, or solid amber when troubleshooting with Installer Toolkit is required. — Network Communications LED: Green when Envoy-S is connected to Enlighten.
Envoy-S Installation and Operation LED Behavior at Initial Start Up When the Envoy-S starts up for the first time, it goes through the initial boot sequence. During this initial boot sequence, all the Envoy-S LEDs are flashing amber. If the Envoy-S retrieves a software update soon after connecting to the Internet, the LEDs flash green sequentially during the upgrade. WARNING! Risk of Equipment Damage. Do not remove power from the Envoy-S if the LEDs are flashing green sequentially.
Envoy-S Installation and Operation Connecting to Envoy-S There are several ways to connect with the Envoy-S to check status or do configuration tasks: Connect wirelessly using Installer Toolkit Connect remotely using Enlighten Connect using a computer or mobile device with the Envoy-S local interface Connect Using the Installer Toolkit App The Enphase Installer Toolkit is a mobile app that provides installers with onsite system configuration capabilities.
Envoy-S Installation and Operation 2. The AP Mode LED remains solid green when AP mode is enabled and active. AP mode times out after eight hours. This LED is usually off during normal Envoy-S operation. 3. Select Settings on your mobile device and then select Wi-Fi. Tap “ENVOY_nnnnnn” (where “nnnnnn” represents the final six digits of the Envoy serial number) from the list of available networks.
Envoy-S Installation and Operation 2. If you used the Installer Toolkit scanning tool to scan microinverters, this screen displays the names of the arrays and the number of microinverters associated with each array. Tap Connect to Envoy. The Installer Toolkit automatically attempts to connect to the Envoy. NOTE: If you used the Installer Toolkit scanning tool, the scanned microinverters are provisioned on the Envoy when you tap Connect to Envoy.
Envoy-S Installation and Operation Connect Remotely Using Enlighten To check status of Enphase equipment, do the following: 1. Log on to Enlighten to view the array. Click Devices. 2. A list of equipment appears including the Envoy(s) and all of the microinverters that the Envoy has detected. The column on the far right lists the status of each microinverter. 3. To view status information for the Envoy, click the Envoy serial number. 4.
Envoy-S Installation and Operation Connect Using the Envoy-S Local Interface With your computer or mobile device connected to the same LAN (local area network) as the Envoy-S, you can access the Envoy-S interface. 1. Use the Envoy’s built-in Wi-Fi or connect an Ethernet cable between a computer and the Envoy-S. 2. Open an Internet browser application on a computer or mobile device connected to the same LAN as the Envoy-S. 3. In the browser address window, enter http://envoy.
Envoy-S Installation and Operation View Cellular Connection Information When the Envoy-S is using the Mobile Connect modem to connect with Enlighten, select > to view Cellular Configuration information. View or Change Ethernet Settings When the Envoy is using Ethernet to connect with Enlighten, select > to view Ethernet configuration information. From here you can set up for static IP or reset the IP address, if needed.
Envoy-S Installation and Operation View or Change Wi-Fi Settings When the Envoy is using Wi-Fi to connect with Enlighten, select > to view Wi-Fi configuration information. From here you view Available Networks (WPS and AP), Update Country, Enable AP Mode, and view Device information. If you replace the broadband router at the installation site, you need to update the connection information on the Envoy-S. To do this: Select Connect Other Network.
Envoy-S Installation and Operation Diagnose Network Connection Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route. Ping: To check that the router or network host connected to the Envoy: Select Ping. Enter the IP address or url for the router or network host. The application displays a loading message until results are returned. If the router or network host is connected to the Envoy, the Ping returns a success message.
Envoy-S Installation and Operation View Microinverter Information Under Microinverters, the screen displays: The number to the left of the word Detected indicates the number of microinverters detected by this Envoy. The number to the left of the word Communicating indicates the number of microinverters communicating with this Envoy. The number to the left of the words Producing Power indicates the number of microinverters communicating with this Envoy.
Envoy-S Installation and Operation Troubleshooting The following sections describe possible problems and solutions. WARNING: Risk of electric shock. Risk of fire. Do not attempt to repair the Envoy-S; it contains no user-serviceable parts. Tampering with or opening the Envoy-S will void the warranty. If the Envoy-S fails, contact Enphase Customer Support for assistance (support@enphaseenergy.com). Warranty void if cover removed. Refer servicing to qualified personnel.
Envoy-S Installation and Operation Check that the circuit breaker(s) for the PV array are in the “ON” position. For the Envoy to communicate with the microinverters, the PV circuit breakers must be in the “ON” position in the electrical load center. Verify that the PV modules are connected to the microinverters. Is the Envoy well located? The Envoy must be near the primary load center or the array's downstream subpanel.
Envoy-S Installation and Operation If all of the non-productive microinverters are on the same branch, check the breaker and wiring starting at the junction box for the affected branch. If only one or scattered microinverters are not producing power, first check to see that the AC connectors are fully seated in the Engage Cable connectors. Next, check that each module is meeting the required startup voltage for the microinverter (usually 22 V).
Envoy-S Installation and Operation Issue: Wi-Fi Problems If the Network Communications LED remains off: If the Envoy is installed in an enclosure, that enclosure must be non-metallic to allow wireless communication. Metal enclosures impede wireless communication. Stucco and plaster wall construction may contain metal mesh, which can affect wireless range.
Envoy-S Installation and Operation WARNING: Do not change the Envoy DHCP setting to use a static IP address unless you also reserve the same IP address on the broadband router. See the section on DHCP reservations in the router instructions. Failure to reserve the static IP address on the router may result in duplicate IP addresses and intermittent Internet connection problems with the Envoy-S. MAC Filtering Check to see if MAC filtering is in use at the site.
Envoy-S Installation and Operation An insulation resistance (IR) sensor in the microinverter measures the resistance between the positive and negative PV inputs to ground. If either resistance drops below a threshold, the microinverter stops power production and raises this condition. This may indicate defective module insulation, defective wiring or connectors, moisture ingress, etc. Although the cause may be temporary, this microinverter condition persists until the sensor is manually reset.
Envoy-S Installation and Operation If a microinverter registers a GFI Tripped condition, you can attempt to clear this condition. An Envoy is required to send the clear-gfi message to clear the condition. If the condition does not clear after you perform the following procedure, contact Enphase Energy customer support at support@enphaseenergy.com. There are two ways to send a clear message to the microinverter.
Envoy-S Installation and Operation Replacing an Envoy-S If problems remain after following the troubleshooting steps above, contact Enphase at support@enphaseenergy.com. DANGER! Risk of electric shock. Risk of fire. Do not attempt to repair the Envoy-S; it contains no user-serviceable parts. Tampering with or opening the Envoy-S will void the warranty. If the Envoy-S fails, contact Enphase Customer Support for assistance (support@enphaseenergy.com). Warranty void if cover removed.
Envoy-S Installation and Operation 4. Connect the Envoy-S to Enlighten as described in “7. Connect to Enlighten” on page 19. 5. Verify that the new Envoy-S Network Communications LED not, follow the network troubleshooting steps on page 36. lights green within five minutes. If 6. If possible, log in to Enlighten and add the Envoy-S to the Activation for this system by clicking “Add Another Envoy” under the “Envoy” section. 7.
Envoy-S Installation and Operation 8. When the replacement Envoy-S arrives, install the Envoy-S and provide power as described in “2. Provide a Power Connection” on page 12. 9. Install the new production CT and replace the consumption CTs (if used) as described in “3. Install CTs for Metering (Model ENV-S-AM1-120 only)” on page 15. 10. Verify that the new Envoy-S powers up. BEST PRACTICE: When powered up and connected for the first time, the Envoy-S may retrieve an automatic upgrade from Enphase.
Envoy-S Installation and Operation Event Messages To view system events in Installer Toolkit: Open the Installer Toolkit app, tap the More button and then tap Events. The app responds with a list of system Events in chronological order from most recent to oldest. If you are looking for instances of a specific Event, date, or serial number, enter all or part of the information in the search field. Tap to return to the previous screen. To view events in Enlighten, click the Events tab.
Envoy-S Installation and Operation Message Shown on Events and Inventory Screens AcVoltageOOR (AC Voltage Out Of Range) Description Recommended Action: This condition should correct itself. No action is required. Description: The microinverter reports that the AC voltage coming from the utility is either too low or too high as specified by applicable regional standards.
Envoy-S Installation and Operation Message Shown on Events and Inventory Screens Description DCResistanceLoPowerOff Recommended Action: Clear this error via Enlighten’s Current Issues page. Note that the condition will not clear after sensor reset if the cause of the failure is still present. If the condition persists, contact your installer. Description: An IR sensor in the microinverter measures the resistance between the positive and negative PV inputs to ground.
Envoy-S Installation and Operation Message Shown on Events and Inventory Screens GfiTripped Description Recommended Action: Clear this error via Enlighten’s Current Issues page. After being reset, the condition will clear unless the conditions causing the event remain or if the failure is permanent. Description: A microinverter has detected ground fault current greater than one amp on the DC side.
Envoy-S Installation and Operation Message Shown on Events and Inventory Screens Description GwFailure (Gateway Failure) Description: This condition occurs after the Envoy has tried unsuccessfully three times to start up. This condition does not affect your system’s ability to produce power. When the connection is restored, the Envoy will catch up with the transmission of any/all energy data it has stored. Recommended Action: Unplug the Envoy from the AC outlet and plug it in once again.
Envoy-S Installation and Operation Message Shown on Events and Inventory Screens No Grid Profile Description Recommended Action: Ask the installer set up select a grid profile for this system. Description: The Envoy has not been set up with a grid profile for the microinverters. OverTemperature Description: The microinverter is too hot and is not producing power. This very rare condition usually clears without intervention. Recommended Action: No action is required unless the condition persists.
Envoy-S Installation and Operation Technical Data Model Numbers Envoy-S, Standard ENV-S-AB-120-A Enphase® Envoy-S communications gateway with standard PV production monitoring (+/- 5%). Envoy-S, Metered ENV-S-AM1-120 Enphase® Envoy-S communications gateway with integrated revenue grade PV production metering (ANSI C12.20 +/- 0.5%) and optional consumption monitoring (+/- 2.5%).
Envoy-S Installation and Operation Internet Connection Options Integrated Wi-Fi 802.11b/g/n Ethernet 802.3, Cat5 Ethernet cable (not included) Cellular Optional, CELLMODEM-01 (not included) Measurement Circuit Voltage 120 VAC or 120/240 VAC or 208Y/120 VAC at the power input terminal block Current Up to 200 A via CT inputs Measurement Circuit Per IEC/EN/CSA/UL 61010, CAT III Metering options CSI Eligibility Model ENV-S-AM1-120: Revenue grade production and consumption metering; ANSI C12.
